Luca Faloni Reviews 

1,149
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, highlighting superb fabrics, timeless designs, and excellent craftsmanship. Many appreciate the attention to detail in garments and packaging, often finding the fit and styling to be perfect. The service is frequently described as excellent, with welcoming, helpful, and knowledgeable staff, alongside fast and efficient delivery. However, some customers also noted occasional inconsistencies in product quality, with concerns about durability, items changing shape, or cashmere pilling. Others mentioned issues with sizing consistency, finding clothes too small or sleeve lengths disappointing, and colors differing from website images. Additionally, a few customers reported problems with delivery, such as unexpected fees, delays, or difficulties tracking packages, and some found in-store staff less familiar with products.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality, craftsmanship,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of clothing,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the friendly, helpful, and... See more

Staff

People report positive experiences with staff, consistently describing them as very friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love your products. I love how the items are different enough to stand out in a wardrobe but classy enough not to be only suitable for incidental wear. I'm really a fan of yours. On top of that, y... See more

Rated 5 out of 5 stars

Visited the Kings Road store and really enjoyed my experience on the day. The staff were super welcoming and helpful, in advice and trying on different shirts and colours. Bought two lovely shirts b... See more

Rated 5 out of 5 stars

I have purchased two pairs of lightweight chinos now and I am sure I will be back. From the presentation, arriving in a soft dust bag with a note from the LF team, to the feel and quality of the trous... See more

Rated 5 out of 5 stars

Luca Faloni is a top notch company with excellent, high quality Italian made clothing and accessories. When a light weight cashmere sweater didn’t fit as I had hoped, I received easy guidance with UPS... See more


Company details

  1. Fashion Designer
  2. Men's Clothing Store

Written by the company

Discover Luca Faloni menswear collection, crafted in Italy with the finest materials and a modern fit. Linen Shirts, Linen Trousers, Cotton Piqué. Free Worldwide Shipping & Returns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,149)

246 reviews in the last 12 months

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Rated 5 out of 5 stars

Top quality

Top Quality, great materials, short delivery time,
I,m simply happy with Faloni

October 31, 2025
Unprompted review
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Rated 5 out of 5 stars

Two items Purchased, one Needed to be Returned

I had ordered two items from LF on my initial purchase. The brushed cotton shirt was considerably heavier than expected. I boxed it up on 10/03/25 and dropped it off at the local UPS store. My refund came through on 10/08/25. After the refund, I opted for a light weight cotton poplin shirt. It hasn’t arrived yet, but I am willing to write a review when it does.

October 3, 2025
Unprompted review
Rated 4 out of 5 stars

Quality and Designs

Team in the shop were very helpful. I have met LC in Milano, and found textile, stiches and designs perfect. My son loves FC so there fore he ordered two cashmere from me. Some of the item prices too much in high end but some of the items quite suitable.
Thanks for quality.

October 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Treat All Customers Fairly Even If It’s Just For A Day.

Chelsea Dog Day… At Luca Faloni was a lovely shop laid out but if I am totally honest my treatment while being there was not pleasant at all; firstly there was a queuing system that was written on paper with a clipboard it’s 2025 something more professional should of been in place for a store that is selling £895 sweaters using paper clipboards as a queuing device it beyond my understanding. Also I would like to point out that I totally felt racial bias towards me and my pet as I saw 4 customers who didn’t purchase anything or even get a free cappuccino asked a cashier where do I go for the free photo and just like that they went upstairs and enjoyed there experience also, I also noticed that the photographer only took 3 poses of my dog and other dogs she was taking more than 3 pictures/poses as it doesn’t take 1 hour and 20 mins to take a few photos from this experience I can honestly say I was racially profiled for the entire time.

Only 3 of your staff’s actual was kind and engaging with me at all times but not any of the others.

October 4, 2025
Unprompted review
Luca Faloni logo

Reply from Luca Faloni

Dear Keke,

Thank you for your feedback, we are sorry to hear you feel this way.

Dog pictures is a complimentary service we offer for Chelsea Dog Day once a year and due to the high amount of requests during the day the photographer had to accelerate the time spent with each dog as the line was increasing. We apologise for this, however we hope the pictures taken still look great!
We will also investigate what better technology we can use for the queuing system.

We look forward to seeing you next year at the same event and you are more than welcome to stop by for a coffee any other day.

Kind regards,
Luca Faloni Customer Service Team

Rated 5 out of 5 stars

Everything from ordering to attention to detail

Everything from ordering, from the personal touch, even providing a thank you note was amazing. The shorts are top quality linen, my second pair as I had to give my first pair away due to small size. I would buy again. Thank you so much.

September 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Luca Faloni offers good quality and…

Luca Faloni offers good quality and timeless style. What impressed me most is their super-efficient, friendly customer service. I also value their commitment to supporting smaller Italian producers – a real plus.

August 14, 2025
Unprompted review

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