Luckinwish Reviews 

2,071
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 279 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently not receiving confirmation, dispatch notices, or the items themselves. Products often arrived not as advertised, were of poor quality, or were incorrect. Reviewers consistently struggled with the company's communication, noting a lack of response to emails. Delivery services were often unreliable, with items taking a long time to arrive, and obtaining refunds proved challenging. However, some customers noted that despite delays, their orders eventually arrived. A few also found certain products surprisingly satisfactory or useful, even with other concerns.

What people talk about most

Order

Consumers report significant dissatisfaction with their orders, frequently experiencing long delays and... See more

Product

Customers had negative experiences with product quality, frequently reporting that items were not as... See more

Response time

Users describe negative interactions with response times, with many reviewers reporting a complete lack of... See more

Delivery service

Clients express significant dissatisfaction with the delivery service, frequently reporting that ordered... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, often reporting that the company takes money... See more

Reviews shaping this summary

Rated 1 out of 5 stars

If I could leave a minus 0 reviewe I would. I ordered a bathroom product but cancelled it immediately, within 1 hour as realised it would not be suitable. I had an acknowledgement of cancellation and... See more

Company replied

Rated 1 out of 5 stars

Terrible Ordered a web shooter, Weeks later, no dispatch notice or tracking number. Tried emailing numerous times, not even a reply. Luckily paid through PayPal and they eventually retrieved my mon... See more

Rated 1 out of 5 stars

Ordered. A pair of ai glasses a hat came bore no physical resemblance to the picture of what I ordered i ordered black frames with photochromic lenses what i got was cheap Perspex clear lenses the ai... See more

Rated 1 out of 5 stars

ORDER luckin-4747094 Total Scam, Criminal and fraudulent Be warned Resellers of air fresheners or faux car alarm (flashing light acts a deterrent only. Technology doesn’t exist to do wha... See more


Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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1.6

All reviews

(2,071)

254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Don’t order from luckinwish

I ordered anti fungal nail and I wanted 2 bottles so I paid for 2 bottles. I still have not received them. I have emailed them more than once and they say your order has been delivered. I keep telling them I have not received my order. So don’t order off them as they take your money and do not send the goods a very disappointing customer never again

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

Seems like a scam!

One star only because zero stars was not an option. Goods ordered and paid for never delivered. Tracking information indicated they were delivered by the Weston Super Mare Delivery Office, yet we are in Stockport! Absolutely no response from the company, so seeking a refund via the credit card company!

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

I received a cat toy

I received a cat toy. It was advertised as flying around. It doesn’t. It just lays on the ground waving its arms. I can’t get my money back.
I want a refund. I emailed but was told undeliverable.

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

No star

No star, total rip off , I wish I would have read feedback first, you will not get what you think you are ordering

December 11, 2025
Unprompted review
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Rated 1 out of 5 stars

Take payment but don’t send goods

Received an email to say goods had been delivered which they hadn’t!! No referral to which company actually delivered the items and no replies to my emails so in all absolutely appalling and possibly a scam yet again through Facebook !!! Be careful!!

December 4, 2025
Unprompted review
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Rated 1 out of 5 stars

i made a purchase 4th Dec

i made a purchase 4th Dec, money taken but no order confirmation, looked on here seen the reviews so know im never going to get the item, disputed the payment on my banking app 20 mins ago and ive been refunded already.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

Appalling customer service no confirmation for delivery will not return my messages definitely a scam. DO NOT ORDER FROM THIS COMPANY BE WARNED

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

Orderd an item on the 21 st November…

Orderd an item on the 21 st November still not received item or tracking number. Have emailed 3 times with no reply’s. I paid by a company does instalments they taking my money each time. Wish I had read the reviews on this company have orderd of other unknown companies never had this problem.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling customer service!

Appalling customer service!! No reply to emails requesting not to post the order in the first place as I wanted it cancelled. Posted order that took weeks to arrive. Now struggling to get a refund as ignoring my emails! Please DO NOT order from here!!

December 9, 2025
Unprompted review
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Rated 1 out of 5 stars

So far i cannot give an honest review

ORDER 5141096
So far i cannot give an honest review as i am still waiting for my sleep masks to arrive, but on reading the reviews on this Company have got to say i'm not very hopefull. I have found out now that there customer service is rubbish, i keep asking for a tracking or reference number, & they certainly seem not to want to give me one.
BEWARE OF THIS COMPANY

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

Huge disappointment with Service

I still have not received my items. They are quick to take the money from your account but not respond to the four emails I have sent over the past month. Absolutely shocked at this so called online company. Its a disgrace that they feel they can take money from hard working people and have no correspondence with the customer. Luckin-4850052

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SITE.

No response from customer service,3 emails sent, no update on order,
ORDER luckin-4867146
DO NOT USE THIS SITE, there's a reason they have comments disabled on all social media ads

November 23, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam

I ordered some cat toys from this company 4 weeks ago, the money was taken immediately. I have emailed several times to ask when I can expect to recieve the goods without reply. Today I received an email to say they had been delivered -God knows where because I havent got them! Like many others I think I have been scammed.

December 2, 2025
Unprompted review

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