Lucky247 Casino Reviews 216

TrustScore 3 out of 5

2.8

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Rated 4 out of 5 stars

Very helpful and friendly staff so far. All staff I've encountered after my first day deserve 5 if not 6 stars. (both support team and game hosts) However, there are a lot of convoluted rules and reg... See more

Rated 1 out of 5 stars

Casino is refusing to pay out my winnings despite assurances that my account is fully verified. When asked for further information they state my account is under an "account review". Of course they ca... See more

Company replied

Rated 3 out of 5 stars

Lucky247 has a great selection of slots and offers regular bonuses. The 50x wagering is fairly standard nowadays among online casinos. However they have still not added a button whereby players can... See more

Rated 2 out of 5 stars

Lots of old games, not many new games to play and games that tease you into thinking they will drop the bonus feature but then don't (13times on one game) Assuming you want bonus funds when you depo... See more

Company replied

Company details

  1. Casino
  2. Betting Agency
  3. Gaming service Provider

Lucky 247 Casino

Written by the company

Lucky 247 online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
Our response to the current situation
At Lucky 247, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
Our approach to Safe Gaming
Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
Getting in touch
For any queries, please contact us at support@lucky247.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.

Contact info

2.8

Average

TrustScore 3 out of 5

216 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very good

Thank you Chris for helping me sorting out my problems

December 13, 2018
Unprompted review
Rated 5 out of 5 stars

Enjoyed playing and I did win more than…

Enjoyed playing and I did win more than I lost, but in the end I felt like old habits were going to kick in so I contacted support and spoke to Teresa about self exclusion. She was very well mannered and helped me in a flash. Thank you

November 17, 2018
Unprompted review
Rated 4 out of 5 stars

Very helpful and friendly staff so far

Very helpful and friendly staff so far. All staff I've encountered after my first day deserve 5 if not 6 stars. (both support team and game hosts) However, there are a lot of convoluted rules and regulations and fine print on the website which can be a little distracting.
Teresa from the support team deserves a special recognition for providing exceptional help via the live chat option. All my questions have been answered promptly, clearly and accurately (even the legal ones!).

November 15, 2018
Unprompted review
Rated 1 out of 5 stars

Think first propa

Spend £40 on slots ,for 15 min and play with minim. BET of £0.20.... just imagine. Max win 1.50, and did't catch any bonus games at all. £40 - 15min - bet per spin £0,20. Good luck.
Think first propa. Before start to play for money.Hove thay say , winings is about 90-98%, everything computarised, automatic , not choicen winers..... 100% loose, you want? Casino set up for peoples ho made withdrowal and than reverse this, 100% loose everything, no chance to win, saym think is and with PARTYCASINO, ho know that. So they lie what people not setting up rules for slot machines, when win and when loose choice people. And thay forget to say what big wining procentage is probably 1 time in holl week. If you want play for money beter play with real people, all casinos is robers, but online casino is duble robers , thay all always win

Antswer for reply from "lucky247"...
If you so good , then why i try to do self-exclusion already week. At first waiting for confirmation e-mail 2-3 days, but when i pressing on link provided by your casino to finalise self - excl. I receive only error. And one more, today try again deposit , was thinking my be realy this was my mistakes, and what i soo: £1 bet - max winings was £0.14, so i will be ok if half of bet was comming sometimes back, but was 0.14 ...0.12.... 0.08 ..... with £1 single bat .£20 fly away in sec.
So i writing you here: please close my account . Log-in: evlampij1985_lc . And also close all my accounts in your casino network, like GLOSYBINGO.. and cuple more. And please not like written on your website responsible gaming: you can reopen this at any time , just contact suport, but close them permamently.
Please.
With regards

November 14, 2018
Unprompted review
Lucky247 Casino logo

Reply from Lucky247 Casino

Hi Aleksandr,

Thanks for getting in touch. We always welcome reviews from all our players, it means we can make improvements to our service where necessary.

We never like reading reviews from players where they had a poor experience while playing on our site. However, we have no control at all over when our slot machines pay out, this makes sure that we maintain the safety and fairness of our site.

All our slot games our produced for us by Microgaming and Evolution Gaming and independent bodies audit all the games on a continuous basis.

If you need further clarification please don’t hesitate in getting in contact with us again.

Thanks,

Team L247

- Update -

Hi Alex,

Thanks for sharing your concern with us. Our customer support manager has reached out with you directly through Trustpilot to confirm that your account closure request has been completed.

Kind regards,

Team L247

Rated 5 out of 5 stars

Great site

Great site. Very straight forward. Chat help line very quick to sort out any query I had and resolved it straight away, lots of good slots to play

October 28, 2018
Unprompted review
Rated 1 out of 5 stars

Been gambling for years and worst site…

Been gambling for years and worst site I have come across. Joined last night , spent total 300 , no decent wins. Tried to log in today but was blocked ,reset password etc no joy. Tried live help 4 times but they cut me off. Be warned not a great site! First review I have felt obliged to write also as not happy! How can they close your Account after taking your money,! Daylight robbery.

October 27, 2018
Unprompted review
Lucky247 Casino logo

Reply from Lucky247 Casino

Hi Claire,

Thanks for taking the time to reach out to us. Our Customer Service Supervisor has contacted you privately through Trustpilot to look into this issue for you.


Kind regards,

Team L247

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