Very helpful and friendly staff so far. All staff I've encountered after my first day deserve 5 if not 6 stars. (both support team and game hosts) However, there are a lot of convoluted rules and reg... See more
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Casino is refusing to pay out my winnings despite assurances that my account is fully verified. When asked for further information they state my account is under an "account review". Of course they ca... See more
Company replied
Lucky247 has a great selection of slots and offers regular bonuses. The 50x wagering is fairly standard nowadays among online casinos. However they have still not added a button whereby players can... See more
Lots of old games, not many new games to play and games that tease you into thinking they will drop the bonus feature but then don't (13times on one game) Assuming you want bonus funds when you depo... See more
Company replied
Company details
Lucky 247 Casino
Written by the company
- Lucky 247 online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
- Our response to the current situation
- At Lucky 247, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@lucky247.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@lucky247.com
- lucky247.com
2.8
Average
216 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional experience
Very professional experience, quickly dealt with my query. Thanks Vinnie
October 12, 2019
Unprompted review
Reply from Lucky247 Casino
Hi Dan,
Thank you for your kind review, we will be sure to pass your feedback along to Vinnie and our management team :)
Good Luck
Team Lucky247
Fast to reply to my request very…live chat
Fast to reply to my request very helpful thx again Connie 👏
September 26, 2019
Unprompted review
Reply from Lucky247 Casino
Hi Connie,
Thank you for your kind words, we will be sure to pass your feedback along to Rose and our management team :)
Good Luck
Team Lucky247
Teresa a Good operator
Teresa a Good operator, poor speed to fix problem by back office
September 26, 2019
Unprompted review
Reply from Lucky247 Casino
Hi Clive,
Thank you for your kind review and apologies for any delays which you have experienced. We will be sure to pass your feedback along to Teresa and our management team :)
Good Luck
Team Lucky247
Great customer service.thanks for…
Great customer service.thanks for helping me today Vinnie.so quick to help me with my problem and sorted it so fast
September 20, 2019
Unprompted review
DO NOT PUT YOUR MONEY HERE
on august 9th I withdrew via swift $5000...I still haven't received it today we are sep 12th...I continue to get the run around with different answers and different time frames and all they say is be patient...it shows good on our end it must be the middle company...then they admitted they made a mistake and asked me to resubmit everything which I did that was well over a week ago...they don't put traces on anything don't accept any responsibility change their time frames all the time and blame everyone else. there's only one method of communication which is email that's it. do not risk this casino there's plenty more I have been online gambling over ten years now have NEVER experienced such obvious fraud.
September 17, 2019
Unprompted review
Reply from Lucky247 Casino
HI Katia,
Thank you for reaching out. We will have a member of our customer support team reach out to you in relation to you.
Sorry to hear that you are not enjoying your experience with us here at Lucky247 so far.
Chat soon,
Team Lucky247
What a great site to play actual casino…
What a great site to play actual casino game right at the touch of your fingers great.. I highly recommend..
September 14, 2019
Unprompted review
Reply from Lucky247 Casino
Hi Gouled,
Thank you for your kind words. We are very happy to hear that you are enjoying your time on site :)
Good Luck
Team Lucky247
YOU WILL NEVER GET PAID
have been waiting for almost one month on a swift withdrawal with excuse after excuse with no action on their part offered...DO NOT WAGER AND BEWARE HAVE BEEN ONLINE GAMING FOR OVER TEN YEARS THIS COMPANY IS FRAUDULENT THEYVE STOPPED RESPONDING TO MY EMAILS
September 4, 2019
Unprompted review
Teresa was great and very helpful!
August 21, 2019
Unprompted review
Reply from Lucky247 Casino
Hi Lorenzo,
Thank you for your kind review, we will be sure to pass your feedback along to Teresa and our finance team :)
Good Luck
Team Lucky247
Awesome fast reponae and resolution.
August 10, 2019
Unprompted review
Reply from Lucky247 Casino
Hi Sandra,
Thank you for your wonderful review, we will be sure to pass your feedback along to our support team :)
Good Luck
Team Lucky247
Great online chat help
Really good site lots of games and the online chat help was fantastic xx
June 1, 2019
Unprompted review
Reply from Lucky247 Casino
Hi Nicola,
Thank you for your fantastic review, we are so happy to hear that you are enjoying your time on site :)
Good Luck,
Team Lucky247
quick, friendly & helpful
having trouble with a bonus, but got it all sorted very quickly
May 23, 2019
Unprompted review
Reply from Lucky247 Casino
Hi Rebecca,
We are delighted to hear that you were able to have your issue resolved! We appreciate your amazing review and feedback :)
Thank you
Team Lucky247
Decent site
Decent site. Customer service is always fast and helpful and payout is also fast. Could do with more games but for what they do have they do a good job.
May 18, 2019
Unprompted review
Reply from Lucky247 Casino
Hi Reece,
Thank you for your review, we are very happy to hear that you have had a great experience with our customer support team. We are always working to improve the service we provide to our players and appreciate all feedback. We will be sure to pass it along to our management team for you :)
Good Luck,
Team Lucky247
Reply from Lucky247 Casino
Hi Ross,
Thank you for your kind words, we will be sure to pass your feedback along to our customer support team :)
Good Luck,
Team Lucky247
Customer service operator Teresa is the…
Customer service operator Teresa is the most helpful of them all. Competent and polite
April 27, 2019
Unprompted review
I enjoyed playing but as with all…
I enjoyed playing but as with all gambling it’s pot luck if you get a decent win but I lost faith in your site as all I seemed to do was desposit.
March 21, 2019
Unprompted review
Reply from Lucky247 Casino
Hi Jackie,
Thank you for your review, we are very sorry to hear that you feel you are not having the best experience possible with us. A member of our Customer Support team will reach out to you shortly to have a chat.
Good Luck,
Team Lucky247
Everything is good
March 15, 2019
Unprompted review
Reply from Lucky247 Casino
Hi George
Thank you for your amazing post, it is very much appreciated :)
Team Lucky247
Thankyou Teressa for your valued help…
Thankyou Teressa for your valued help today Love this Site :) x
March 13, 2019
Unprompted review
Reply from Lucky247 Casino
Hi Tina,
Thank you so much for your kind words :) So happy to hear that you are enjoying the site. We will pass your review along to Teresa for you.
Good Luck
Team Lucky247
Terrible terrible
Terrible terrible , worst casino site ever been on..... deposited hundreds and hundreds on here. When I eventually won something , I asked for time out so I wouldn't be tempted to gamble my winnings , only site I know that sends you an email to do this and then when you get the email, the link you press is an fake page that just comes up error over and over so needless to say I lost every penny of my winnings and was stupid enough to deposit again ..... I play lucky little gods mostly and now just realized that the spins are the same , it gives you an initial win and then nothing no matter how much you play it...... lucky 247 I've been playing slots for years and I'm.used to highs and lows of gambling but with this site I urge people STAY AWAY....Terrible terrible sit and I won't ever deposit again.... Another bad review for you 247
March 11, 2019
Unprompted review
Reply from Lucky247 Casino
Hi Linda,
We are very sorry to hear that you have not enjoyed your experience with us here so far. Our customer support team are available on live chat and email 24/7 should you need any help in relation to your account or experience any issues. They can make any changes to your account. A member of our customer support team will reach out to you shortly to review your account further for you.
Thank you and Good Luck,
Team Lucky247
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