Lucky Twice Reviews 141

This site is nothing but a scamming site please do not use... slow at showing deposits if they show them at all won't let you withdraw any kind of winnings when you complain on chat they're very sarcastic and totally unprofessional... horrendous site do not use LUCKY TWICE People its a scam

Do not play on this site. They take your deposits but then use every excuse not to pay withdrawals. They don’t close your account when you request it. Terrible customer service, stay away from this site.

Scammers if your from the uk do not deposit a penny in this site. I deposited and won £5000 would not pay out.

I have only used this site once I deposited £20 for 50 free spins , I did all the wagering.
I had £60 to withdraw( not a lot but still MY winnings ) . I’ve tried to withdraw several times and the bank transfer is down so they keep telling me . This does seem like a scam site as I can still deposit via bank transfer but can’t withdraw.

Do Not Use This Website!!! Trust me its a scam. They won't close your account after asking dozens of times. They don't pay out and I am 100% sure its a scam. AVOID

After reading the reviews (after I had already played on the site) I was a little worried as I was experiencing problems being able to withdraw my winnings.
I did not take the bonuses, as from previous experience in other sites, it’s not always the best idea. Three times I had my winnings put back into the account, when trying to withdraw. Eventually I managed to get the correct screenshots etc of evidence they needed to validate my account. I then had problems as they didn’t appear to let you withdraw to the card you used. I did have to find out from my bank statement which Swift number etc I had to use. I was getting a little frustrated with it all and was beginning to believe it was a scam as some people were implying! I did preserve however and did get the winnings into my bank account. It does take a little longer than other sites but does eventually get there. I have and withdrawal going through at the moment. It was pending for just over 24 hours but is now showing that it is in progress. If it is like my last withdrawal I am hoping it changes from in progress to processed and be in my bank tomorrow or Mondays thought this might be useful for those thinking of giving it a go!

I asked the customer service team to close my account because gambling was affecting my mental health and my finances but the still haven't close it I ended up depositing more money and lost it all again I feel suicidal amd thinking of self harming the making my gambling habit worse and I I want my refund from the last deposit because I requested more than x5 for them to close my account but it still active

Struggling to close account ridiculous

Scam! Worst online casino ever.
Stay away from this site. I received a £50 bonus and made a £50 deposit, then managed to win £1,280. However, when I tried to withdraw my winnings, they refused to process it. When I complained, they told me I wasn’t allowed to place bets over £5 in total — what a joke! This casino is a complete scam. Avoid it at all costs.

Thieves stay well away from this site asked for my account to be closed 4 weeks ago but they keep putting bonuses in the account to tempt you you have no way of winning on this site , stay well clear

I am regular player believe me don't play with lucky twice you can't take cashback I never see something like this believe me the wars platform in Europe don't play Don't lost your money you never win with lucky twice

Absolutely Horrendous. Do not gamble with these SCAMMERS. How are they even allowed to stay open is beyond me. They make you take bonuses do not offer them make you. Never let you withdrawal as make excuses about being tied to bonuses. STAY WELL CLEAR. Honest the worst place I have ever used it is impossible to win.

They do ask for alot of ID but i won and money was in bank today so it is legit . They just want alot of ID but its defo genuine . Just verify your account before you play

don't do it it's a scam they don't pay out
and the games are shit

They give you bonuses to hide behind so you can't withdraw winnings. They bounce back withdrawals to make you keep gambling. They don't let you close your account on their app, no interest in customer's mental well-being. I won more than £2,000 off a £250 deposit. I was nowhere near being able to withdraw due to their ridiculous rules on bonuses. They charge for all withdrawals, worst company ever!

Rubbish, don’t bother. Doesn’t play bonuses or wins.

I like to think I always provide fair and objective comment when commenting on forums such as this. On line casinos do come in for a lot of stick, sometimes unfairly so. However, Lucky Twice deserve all the rebuke and criticism they get. There are serious issues of credibility with this company. I have recently closed my account or rather requested for closure on account of a game. I was playing that crashed and then did not restore to wear it left off. Worth mentioning that the game I was playing crashed on a winning spin that was then lost. What is most concerning is that there was no record of this activity. I have made repeated requests for my account to be closed only to be provided with ridiculous excuses. Having read some of the other reviews I now see that this is a common problem. I would implore anyone considering signing up with this company to give it a complete swerve. You will get more enjoyment from stapling your head to a lamp post. Their ethics are seriously dubious. Clearly, this company is not regulated in the UK because if it was their license would be revoked in a heartbeat. There is an irony in terms of the militancy of their verification process and yet they don’t adhere to request by customers for closure of account. This is scandalous.

And in the time it took to write their pathetic excuse ridden prose, they could have closed my account!

Dear Rajeev,

Our primary objective is to ensure that we respond to all inquiries and requests as promptly as possible. We understand the importance of timely communication and are committed to providing you with the best service.

However, we would like to bring to your attention that the specific timelines for addressing different types of requests may vary based on their complexity and nature.

We appreciate your patience and understanding as we diligently work to process your closure request. Thank you for your cooperation during this time.

Should you have any questions or doubts, please do not hesitate to contact us via email or via live-chat.

Best regards,
LuckyTwice Casino Support

Ticket ID: 5ZHV5W
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Scammer's casino, they just steal your money.

Has anyone actually been paid there winnings

Awful customer service. Requested two weeks ago for account to be closed as on gamstop and didnt want to lose anymore money. Still not answered me and my account it still open which has led to me relapsing. I have told them again to close this and the reponse was i have to wait in a queue. Still no email back from them!!