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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment process, encountering issues with deposits not being credited and withdrawals taking an excessive amount of time or being rejected. Customers also frequently reported poor customer service, noting a lack of responsiveness, ignored questions, and unhelpful interactions. The website itself was often criticized for non-functional links and a difficult withdrawal process. Reviewers consistently mentioned long waiting times for replies via chat and email, indicating a significant problem with the company's response time and overall ability to contact support. Some customers experienced frustration with the withdrawal process, citing repeated requests for verification documents or issues with withdrawals being returned.

What people talk about most

Payment

Customers had negative experiences with payment. Many reviewers report issues with deposits not being... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing frustration over... See more

Website

People report negative experiences with the website, with many reviewers calling it a scam and advising... See more

Response time

Reviewers express significant dissatisfaction with response times. Many customers report extremely long waits... See more

Customer communications

Consumers find contact to be negative, often experiencing difficulties reaching support or receiving timely... See more

Based on these reviews

Rated 2 out of 5 stars

Played over 20 grand at this casino in 2025 got a few wins and once actually got it in to my account however on new yeafs day i made 2 deposits totalling 600 pounds and both left my bank but not credi... See more

Rated 3 out of 5 stars

Not enough bonus or loyalty rewards, half of links don’t work and bonus isn’t added with a deposit,, and withdrawals take forever and constantly having to upload documents for proof of card over and o... See more

Rated 3 out of 5 stars

Perfect, sometimes need to withdrawal some more time becouse rejected by bank. They do not close accounts so be aware of this.


Company details

  1. Online Casino or Bookmaker
  2. Gaming service Provider

Written by the company

Welcome to Lucky Twice Casino, where everything comes in pairs—double the fun, double the rewards, and double the chances to win big! Unlike ordinary online casinos, we take excitement to the next level, ensuring that every spin, every game, and every bet delivers an electrifying experience—times two. At Lucky Twice Casino, we believe in maximizing your thrills with fast-paced action, generous promotions, and lightning-speed payouts. Why wait when you can win faster than ever? Whether you’re a seasoned high roller or a casual player looking for big wins, our casino is designed to keep you engaged and rewarded at every turn. From high-stakes table games to exhilarating slot machines, our platform is built for excitement—multiplied! But we’re not just about games—we’re about giving you more. Lucky Twice Casino delivers double the promotions, double the bonuses, and double the surprises. With every deposit, every spin, and every jackpot, you’ll experience the thrill of winning like never before. So, why settle for less when you can have twice the action? Join Lucky Twice Casino today and step into a world where your chances, rewards, and excitement are always multiplied. Get ready to play, win, and celebrate—because here, everything is twice as fun!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

0 stars

0 stars!
This site is the biggest scam and should be closed down. DO NOT DEPOSIT! They allow you to deposit money but if you try to make a withdrawal they won’t allow it, they use every excuse they can not to accept verification.
AVOID!

August 30, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid the site

Avoid
They don’t pay out verification is impossible I’ve had over 10 withdrawals all been put back into the casino account
Done loads of deposits I never ask them to verify but I did notice there always going to different places
Be aware don’t use this site it’s scammed

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

Dont pay out

I have tryed to withdraw my winnings every day from 8th july, theyv cancelled it everytime, its the repeated documents they ask for over and over for vertification, even though i gave them the asked for documents, its one excuse to another, am sending them every document to verify my bank, the same bank account theyv took my deposits from, its been from not having my name on bank card, which is clearly visible above my signature strip, from uploading statements, to then wanting proof of 1st deposit then wanting statement with 3rd deposit, its a con, there just a joke, am glad iv only deposited under £100, i won 1800, my balance has went down & down, theyv cancelled every withdrawel request, in one week theyv cancelled it over 20 times, its causing so much anxiety, i would stay clear, RIP OF SITE THAT WONT PAY OUT,

July 8, 2025
Unprompted review
Lucky Twice logo

Reply from Lucky Twice

Dear Helen Stocks,

Thank you for reaching out and sharing your experience with us.
We’re sorry to hear about the issues you’ve faced and would like to review your case in detail.

To proceed, please provide us with your registered email address or phone number so we can promptly forward the matter to the responsible specialists.
Unfortunately, without this information, we will not be able to conduct a full investigation or assist you in resolving the issue. If you do not wish to provide these details, we will be unable to assist you with the matter fully.

We remain ready to resolve the matter as quickly as possible once we receive the necessary information.

Kind regards,
LuckyTwice Casino

Rated 1 out of 5 stars

Scammers and spammers

Scammers and spammers
They keep spamming me with sms messages offering “free money” etc etc -
Stick to casinos with good ratings here on trustpilot that don’t resort to illegal spam to get customers.

July 11, 2025
Unprompted review
Lucky Twice logo

Reply from Lucky Twice

Dear Mark,

Thank you for sharing your feedback.

We would like to clarify that LuckyTwice does not send unsolicited SMS messages. All communications are only sent to registered users who have explicitly agreed to receive them.
If you have received such messages, we assure you they were not sent by us, and we are truly sorry for any inconvenience they may have caused.

Kind regards,
LuckyTwice Casino

Rated 1 out of 5 stars

The worst casino i played


The worst casino i played. Games are lagging, service is trash, and trying to close the account everytime they say they are reviewing it. Never play on this casino. Same for the other casino luckymax same scam.

July 2, 2025
Unprompted review
Lucky Twice logo

Reply from Lucky Twice

Dear T Gouri,

Thank you for sharing your feedback.

We’re sorry to hear you had such a negative impression. Please note that LuckyTwice offers 24/7 customer support and over 3,000 games from leading providers to ensure a smooth and enjoyable experience for all our players.

If you’ve experienced technical issues or delays with your account closure request, we’d like to review your case in detail. Please contact our support team with your registered email address or phone number so we can investigate and assist you promptly.

Kind regards,
LuckyTwice Casino

Rated 1 out of 5 stars

Scam Twice Casino

Scam Twice should be the name.
I dont know why these Costa Rica scammers are allowed to run a casino.
Low RTP or no RTP, no payouts and wont close my account.
Very sad and sick. DONT PLAY HERE!!!!!!!

June 27, 2025
Unprompted review
Lucky Twice logo

Reply from Lucky Twice

Dear MB,

Thank you for sharing your feedback.

We would like to clarify that all our games operate strictly in accordance with the configurations set by their providers, ensuring fair and transparent gameplay. The same game settings are applied in other casinos offering these titles.

If you have any concerns regarding payouts or account closure, please contact our support team with your registered email address or phone number so we can review your case and assist you promptly.

Kind regards,
LuckyTwice Casino

Rated 2 out of 5 stars

Closure

For several times i chat, i email. Also several email adresses used. I want to close my account permently, but they dont honor this., they just dont fix it.
There are no tools on the site ro do it on my own and live chat cant do it they say.
Close my account permently today!

June 24, 2025
Unprompted review
Lucky Twice logo

Reply from Lucky Twice

Dear Vlinder,

Thank you for your feedback.

We’re sorry to hear about the difficulties you’ve experienced with closing your account. To proceed and verify your request, please provide us with your registered email address or phone number so we can locate your account and complete the closure without delay.

Unfortunately, without this information, we will not be able to review your case or process your request. If you do not wish to provide these details, we will be unable to assist you with the matter fully.

Kind regards,
LuckyTwice Casino

Rated 1 out of 5 stars

i made a account

i made a account, everything allright, i deposit twice tottaly 100 euro, but verytime i want to login, my email is not goog, believe me, i have one email and that is the goog one. Now i cannot play with my money that i deposit. Please help me , what is going wrong. Nog steeds geen enkele reactie. Deze zijn no erger dan instant casino, daar moet je echt mee uitkijken, inmiddels kansoel ingeschakeld. Hopelijk kunnen ze wat doen aan deze oplichterij.

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

THEY DO NOT CLOSE YOUR ACCOUNT.

No closure of account.

I have been sending multiple emails for 3 months now to this casino to close my account.

They havent been doing it even after talking and asking multiple times.

They say that there team is reviuwing the request.

Bro 3 months to revieuw a account closure is bullshit.

They just dont want to close it so you keep returning somthims.

Please do not make a acoount here you will be stuck forever

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

Really bad casino

Really bad casino. Providers like No Limit or Endorphina with only 4 slots. It is obvious that this is a rigged site. Really very bad. Highly not recommended.

May 6, 2025
Unprompted review
Lucky Twice logo

Reply from Lucky Twice

Dear Salvo Pafumi,

Thank you for your feedback. We're sorry to hear that your experience was disappointing.

Please rest assured that all games on our platform, including titles from No Limit and Endorphina, are licensed and certified by the respective providers. The number of games available can vary due to regional restrictions or provider limitations, but we are continuously working on expanding our offering.

If you have any specific concerns or would like us to check your account, our support team is always here to help.

We wish you all the very best.
Kind Regards
LuckyTwice Casino

Rated 5 out of 5 stars

service is impeccable

I had an amazing experience with Lucky Twice. I was gifted a mystery bonus and ended up winning $9,550! The redemption process was super quick; my withdrawal was approved the same day, and the funds were already in my bank. The themes and games are so much fun, and the service is impeccable.

October 17, 2024

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