Very shady Casino site constantly chaining their domain name and request countless documents when trying to withdraw winnings. Also under no circumstance will they close your account. Hopefully they w... See more
Company replied
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See what reviewers are saying
I had doubts about this company, but main thing withdrawals, went smoothly. It doesn't take even 24 hours. I did two withdrawals without any issues. Just be careful with bonuses, it can be restriction... See more
Company replied
Fast pay out and good games my withdrawal wasn't easy due to the fact I was entering the wrong bank num but I must say customer support was great, professional and kind towards me all time. I complain... See more
Company replied
If you are in the U.K - STAY AWAY from this site. They not only charge you too deposit but they take £30 or more for withdrawals. When withdrawing winnings, you will wait 5 days and then the wi... See more
Company replied
Company details
Written by the company
Amo Global SRL. Torre Mercedes, Office 32, Prospero Fernandez Highway, Escazu 10203, Costa Rica, 3-102-923350
Contact info
Netherlands
- luckywave.com
You should know
2.5
Poor
808 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Operating outside the law.
More obstruction. Still refuse to close my account. Dangerous people operating outside the law.
AVOID
May 21, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that your experience regarding your account closure request has caused such concern and frustration. We understand how important it is for account-related requests to be handled clearly and efficiently. We care about our users, and all account management requests, including account closure requests, are processed in accordance with established procedures and applicable policies. Depending on the circumstances, additional verification or review steps may be required to ensure requests are handled securely and correctly. We take this kind of feedback seriously and appreciate you bringing your concerns to our attention.
SCAMMERS SCAMMERS SCAMMERS SCAMMERS…
SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS 2 times my withdrawals have both been lost stay well clear of these lot
April 3, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that your experience regarding withdrawal requests has caused frustration and concern. We care about our users, and all payment-related requests go through a series of checks designed to ensure secure and accurate processing. Withdrawal requests and related reviews are handled in accordance with established procedures applied consistently within the system. Our support team reviews such cases to maintain accuracy and platform integrity. We understand how concerning this situation may feel and appreciate your feedback.
Won't let me take out my money and…
Won't let me take out my money and can't speak to someone on the account
May 18, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that you have experienced difficulties with withdrawals and communication regarding your account. We care about our users, and all account- and payment-related requests go through established procedures designed to ensure secure and accurate processing. Withdrawal requests and account-related inquiries are reviewed within these processes by our support team to maintain accuracy and platform integrity. We understand how frustrating this situation may feel and appreciate your feedback.
I won £1500 on a bonus
I won £1500 on a bonus. They told me to verify myself, which I did. They then told me everything was OK and my money was on its way. They then, after days of conversation told me my Bonus was given in error and the money I won wasn't eligible for withdrawal. My deposits wasn't given in error and went through OK so why wasn't my withdrawal. They replied ' You need to be a VIP to withdraw", which was never told to me "The customer", until they found out the amount of my withdrawal. They openly explained it was THEIR error, but then refused to pay out.
April 25, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that your experience regarding bonus eligibility, verification, and withdrawal processing has caused frustration and concern. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment. Bonus-related conditions, account status requirements, and withdrawal eligibility are handled in accordance with established procedures applied consistently within the system. Our support team reviews such cases within these processes, including additional checks where necessary, to maintain accuracy and platform integrity. We understand how disappointing this situation may feel and appreciate your feedback.
I thought I found a good casino, I was wrong
I thought I found a good casino, I was wrong. First experiences were good, I deposited and played, was able to make a withdrawal and the money arrived within 12 hours. Since then I have had no such luck with withdrawals, they keep you in pending so you’re more likely to cancel the withdrawal it’s now been two days and still awaiting my withdrawal. You can’t compete with other casinos if you leave customers waiting for their money. The trust is now gone.
May 5, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback and experience. We are sorry to hear that the recent withdrawal process has caused frustration and affected your confidence in the platform. We understand how important timely withdrawals and clear communication are for our users. We care about our users, and all withdrawal requests are processed in accordance with established procedures and security requirements. Depending on the circumstances, additional reviews may be required, which can affect processing times. These measures are applied consistently to help ensure transaction security and account protection. We take this kind of feedback seriously and appreciate you bringing your concerns to our attention.
Reply from LuckyWave
Dear Frances Kay McGuire,
thank you very much for your wonderful review and the 5-star rating.
We truly appreciate your kind words and are delighted to know that you had a brilliant experience with us. Your support means a lot to our team and motivates us to keep delivering the best possible service.
We look forward to seeing you again and wish you continued enjoyment!
With respect,
LuckyWave
Don’t play in this app you can withdraw…
Don’t play in this app you can withdraw 2-3 times but after even if you win big you won’t be able to withdraw any money anymore they’ll ask for and I’d pic and addresses bank statements. I did all this and they still wouldn’t transfer any money I won 300£ and they were saying the pictures are blurry even that I updated the pictures they still ask to take another one until you give up!!! Worse app ever don’t play here stay awayyy
May 2, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that your experience regarding verification requirements and withdrawal processing has caused frustration and disappointment. We care about our users, and all account verification and payment-related requests go through a series of checks designed to ensure security, compliance, and transaction accuracy. Verification reviews may require additional documentation depending on the circumstances and are handled according to established procedures applied consistently within the system. Our support team reviews such cases to maintain user security and platform integrity. We understand how important a clear and efficient verification process is and appreciate your feedback.
I have been asking them to close my…
I have been asking them to close my account 20times . They refuse to close my account . This is an illegal casino. I-am making complains to all authorities relate even police. Stay away people.
May 1, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that your experience regarding your account closure request has caused such frustration and concern. We understand how important it is for account-related requests, especially those involving account closure, to be handled in a timely and transparent manner. We care about our users, and all account management requests are processed in accordance with established procedures, applicable policies, and security requirements. Depending on the circumstances, additional review or verification steps may be required to ensure requests are handled correctly and securely. We take this kind of feedback seriously and appreciate you bringing your concerns to our attention.
Eva Wade to the HELl
Guys don t enroll here . Stay away . Even After you mention about gambling problem they don t gonna delete your accaunt.
I give you suggestion .
1 Don t enroll
2 Report them to the Gambling Comission
3 Block all kind of transition online on your bank account. No only gambling but all online
They go agaist the law .
Download an upp where from your phone you can t connect to them anymore
After I prayd them to cancell me ! The still take me .
But they don t gonna see any my Money anymore !!!
May 1, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that your experience regarding account closure and responsible gaming concerns has caused frustration and distress. We take user wellbeing seriously, and all account-related requests are handled through established procedures designed to maintain a secure and responsible environment. Requests related to account closure, account restrictions, and responsible gaming measures are reviewed within these processes by our support team to ensure consistency and platform integrity. We understand how important this matter is and appreciate you bringing your concerns to our attention.
can you imagine a long day and wanna…
can you imagine a long day and wanna relax becouse it was so busy that you almost explode of bloodpressure ?? than you sit down and make a deposit to have a nice relax play...... XXXXXXXXXXX PENDING PENDING PENDING PENDING and than the answer you get of an agent at her first day AAAALL DEPOSTS WILL BE IN YOUR BALANCE WITHIN 7 DAYS honey wake up all the gamble sites in the world have instant deposit it was off my bankaccount in a milisecond SO I WAITED 4 HOURS AND EVEN ASK IF THEY COULD ARRANGE SOME LOYALTY FREE SPINS OR SOMETHING BECOUSE OFF MY PLATINA MEMBERSHIP.... SHE SAY I AM SORRY BUT YOU HAVE GOT ALL THE BONUSSES USED BUT !!!!!!!! HERE IT COMES WE CAN GIVE YOU A DEPOSIT BONUS OFFER YEEEEEEEEEAAAAAAHHHHH!! AND WE LET YOUR DEPOSIT PENDING AGAIN YEEEEEEEEEEAAAAAAHHH!@!##@!@!@@@@!###!@ AND YOU KNOW WHAT HAPPENS WHEN YOU WRITE THIS REVIEW AND PUSH SUBMIT well what do you think "YOU REVIEW WILL BE PENDING
April 29, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that the delay in crediting your deposit and the communication you received have caused frustration. We understand how disappointing it can be when a payment is deducted from a bank account but is not reflected immediately on the platform. We care about our users, and all deposit-related transactions are processed in accordance with established procedures and security requirements. In some cases, processing times may vary due to payment provider reviews or additional verification steps. We appreciate your feedback regarding communication and user experience and take such concerns seriously.
I should even give a start
I should even give a start, they don't deserve it
Withdrawal, then they've cancelled it. Contacted them they asked to upload my documents but documents were already updated..... So don't trust them
April 28, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that your experience with the withdrawal process and verification requirements has caused frustration and disappointment. We care about our users, and all withdrawal requests and account verification procedures go through a series of checks to prevent issues and ensure a secure and compliant environment on the platform. These procedures are applied consistently to all users and may require additional review or documentation depending on verification requirements and internal processes. Our support team is involved in reviewing such situations to ensure a structured and reliable process.
Withdrawal time a disaster Sunday I…
Withdrawal time a disaster Sunday I withdrew small amount over £100 still reserved and waiting utter shambles they do manually withdraws this company
April 18, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that your withdrawal has remained in a reserved status longer than expected. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment. Payment procedures are applied consistently to all users and are designed to protect both accounts and platform integrity. Processing times may vary depending on internal procedures and the volume of requests being handled at a given moment. We understand that waiting for a payout can feel frustrating, especially when a quick resolution is anticipated. If you would like your situation to be reviewed individually, you may reach out to the support team.
Lies
(Edit) this company is discussing messaged for months to close account and no response live chat say to email as they can’t do it but that’s a lie
April 21, 2026
Unprompted review
Reply from LuckyWave
Dear Craig Hodkinson,
Thank you for taking the time to share your feedback with us.
We appreciate your understanding regarding the verification process. While it may sometimes cause short delays, it is an important step to ensure the security of your account and transactions. We’re glad to hear that everything is now on track and your withdrawal is being processed.
It’s also great to know that you find our platform easy to navigate and enjoy using it on a daily basis. Your positive experience means a lot to us.
If you ever need any assistance, our support team is always here to help.
Kind regards,
LuckyWave
I have had funds leave my bank account…
I have had funds leave my bank account without my authorisation I have emailed you on several occasions and your ignoring my refund request I have had around £2000 leave my bank account my bank have been trying to get in contact but you keep ignoring the request. My card was used without my authentication!! I want my money back I have sent you emails responds and send my money back otherwise I carry on writing bad reviews !
They still have ignored me and not refunded my funds
Scammers I keep on writing bad reviews until I get my funds
April 11, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback and outlining your concerns. We are sorry to hear that this situation has caused such serious concern, especially regarding unauthorised transactions, and we understand how distressing this may feel. We care about our users, and all transactions and account-related activities go through several checks to prevent issues and maintain a secure environment. Such cases are handled by our support team in accordance with established procedures and may require detailed review and verification depending on security-related checks. These measures are applied equally to all users to ensure fairness and protect account security. We take feedback of this nature very seriously and appreciate you bringing it to our attention.
Won £2300 if your British please keep away from this gambling site as I said won £2300 would knot let me withdrawal at any cost customers service wasn't that helpful nether
Won £2300 on this gambling site wouldn't let me withdrawal anything customers service was useless as well if you're British keep away
April 12, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback and describing your experience. We are sorry to hear that the withdrawal process and support interaction have caused frustration, and we understand how concerning this may feel. We care about our users, and all transactions and withdrawal requests go through several checks to prevent issues and maintain a secure environment. Such processes are handled by our support team in accordance with established procedures and may require additional verification depending on the case. These measures are applied equally to all users to ensure fairness and protect account security. We take this kind of feedback seriously and appreciate you bringing it to our attention.
they don't block your account even if…
they don't block your account even if they write 20 emails, don't fall for this site.
April 13, 2026
Unprompted review
Reply from LuckyWave
Thank you for your feedback. We are sorry to hear that your request regarding account closure or blocking has led to frustration and dissatisfaction. We care about our users, and all account-related requests, including closures and restrictions, go through a series of checks to prevent issues and ensure a safe and secure environment on the platform. These procedures are applied consistently to all users and are intended to support proper account management and user safety. Our support team is involved in reviewing such situations to ensure a structured and reliable process.
Everytime I come to withdraw money they…
Everytime I come to withdraw money they keep asking for verification only last week it took 3 days to get my money after being messed about, now they want verification again
April 13, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that repeated verification requests have caused frustration, and we understand how this may feel inconvenient. We care about our users, and all transactions and verification requests go through several checks to prevent issues and maintain a secure environment. Such processes are handled by our support team in accordance with established procedures and may require additional review depending on security and payment-related factors. These measures are applied equally to all users to ensure fairness and protect account security. We appreciate your patience and your feedback.
Worst casino ever experienced
Quite possibly the most illegal and immoral casino site ever experienced. They are operating in an unlawful and non compliant manner
They take your money and don’t pay out
when you have an account:
• you cant remove payment cards
• You cant set limits of any kind ( I’ve asked and been ignored)
• You cant delete your account ( I’ve asked for 3 months and been ignored)
• There isn’t a complaint procedure
• You cant call up – its always contact on live chat/email
Theres zero protection for you as a player, you can’t control your account at all and lucky wave won’t do anything to help you either.
The company live chat always say ‘they can’t do anything on their side so you must email’ when you email @support or VIP – it gets ignored. The fake ‘eva wade’ vip manager ignores all emails, ignores all requests
Their only remit is to simply take cash off you. That’s it. – avoid at all costs.
Also if everyone keeps complaining to Curaçao Gaming Authority (CGA) maybe they’ll bother to act info at gcb.cw, complaints at cga.cw
April 9, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your detailed feedback and concerns. We are sorry to hear that your experience has led to such serious concerns and understand how frustrating and important this situation may feel. We care about our users, and all account-related requests and transactions go through several checks to prevent issues and maintain a secure environment. Such matters are handled by our support team in accordance with established procedures and applicable platform policies, including those related to account management and user safety. These measures are applied equally to all users to ensure fairness and protect account security. We take feedback of this nature very seriously and appreciate you bringing it to our attention.
Teribbel casino they refuse to close…
Teribbel casino they refuse to close your account they have redicules policie
I read a lot of people have the same issue white this casino they come every time white the same lamé ecxuses i lost thousends of euro because they refuse to close my account a bunch of criminals thats wath they are
April 2, 2026
Reply from LuckyWave
Thank you for your feedback. We are sorry to hear that your experience with account closure has led to frustration and a negative impression. We care about our users, and all account-related requests, including closures, go through a series of checks to prevent issues and ensure a safe and secure environment on the platform. These procedures are applied consistently to all users and are intended to support proper account management and platform integrity. Our support team is involved in reviewing such situations to ensure a structured and reliable process.
Total fraud
Absolutely, a scam. After three deposits , I hit a jackpot of ten thousand pounds it would not let me withdraw even. I send my Driving license, my passport bank statement pictures do not waste your money
March 26, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that the withdrawal and verification process caused such concern and frustration. We care about our users, and all requests go through a series of checks to prevent problems and ensure secure transactions. Verification procedures, including document review, are carried out in accordance with established requirements applied consistently to all users. Our support team handles such cases within these processes to maintain accuracy and platform integrity. We understand how upsetting this situation may feel and appreciate you bringing it to attention.
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