Very shady Casino site constantly chaining their domain name and request countless documents when trying to withdraw winnings. Also under no circumstance will they close your account. Hopefully they w... See more
Company replied
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See what reviewers are saying
I had doubts about this company, but main thing withdrawals, went smoothly. It doesn't take even 24 hours. I did two withdrawals without any issues. Just be careful with bonuses, it can be restriction... See more
Company replied
Fast pay out and good games my withdrawal wasn't easy due to the fact I was entering the wrong bank num but I must say customer support was great, professional and kind towards me all time. I complain... See more
Company replied
If you are in the U.K - STAY AWAY from this site. They not only charge you too deposit but they take £30 or more for withdrawals. When withdrawing winnings, you will wait 5 days and then the wi... See more
Company replied
Company details
Written by the company
Amo Global SRL. Torre Mercedes, Office 32, Prospero Fernandez Highway, Escazu 10203, Costa Rica, 3-102-923350
Contact info
Netherlands
- luckywave.com
You should know
2.5
Poor
809 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Terrible
Terrible. Wass good thing for 2months. Triest to oerma ban… couldn took 200emails and still nothing. They gave me bonus 50spins. Won like 15bucks and had to wager 40x or smth like 600euros. Inmanaged to wagere it made like 1k euro went down to 800 and went for withdrawl. They rejected it and removed miney from my profile. Fot left only 162e…. Pathetic. And for 3 months was no problems
April 7, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience. We are sorry to hear that the situation with self-exclusion, bonus conditions, and withdrawal led to frustration. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure and responsible environment. Bonus terms, wagering requirements, and account-related actions are based on established rules applied consistently to all users. Our support team handles such cases within these processes to maintain accuracy and platform integrity. We understand how disappointing this situation may feel and appreciate your feedback.
Will not close account although been…
Will not close account although been asked 3 Times...now they block my emails!
April 6, 2026
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that your attempts to close your account have led to frustration and concern. We care about our users, and all requests go through a series of checks to prevent problems and ensure a safe and responsible environment. Account-related actions, including closure requests and communication handling, are managed in accordance with established procedures applied consistently to all users. Our support team handles such cases within these processes to maintain platform integrity and proper communication flow. We understand how upsetting this situation may feel and appreciate your feedback.
Do not gamble at an unreliable casino with no country of origin.
I had no problem verifying my account the first time. But to be asked two or three times, to verify my account, and to request documents from my bank account is stalling and a bad policy to make me gamble with all my profits. It is strange that verification only happens if I lose the profits every time.
April 2, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback and describing your experience. We are sorry to hear that repeated verification requests have caused frustration and concern. We care about our users, and all account-related checks, including verification procedures, go through a series of steps to prevent issues and ensure a secure environment on the platform. These procedures are applied consistently to all users and may require additional documentation depending on verification requirements and security measures. Our support team is involved in reviewing such situations to ensure a structured and reliable process.
A couple of small withdrawals have gone…
A couple of small withdrawals have gone though in line with was described , which is honestly all I expert.
March 4, 2026
Unprompted review
Reply from LuckyWave
Dear Emanuel Avila,
Thank you for taking the time to share your experience with us.
We’re glad to hear that your withdrawals have been processed smoothly and in line with what was described. Providing clear expectations and reliable payment processing is very important to us.
Your feedback reassures us that we are on the right track, and we will continue working to maintain and improve our service.
Respectfully,
LuckyWave
Lucky wave say that all customers must…
Lucky wave say that all customers must verify there accounts for a safe environment yet and all they can’t find where my withdrawal of £1000 went to I know where it is still in there bank don’t anyone be stupid enough to listen to there bullshit
January 29, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that the situation with your withdrawal has caused frustration and concern. We care about our users, and all withdrawal requests and account verifications go through a series of checks to prevent issues and ensure a secure environment on the platform. These procedures are applied consistently to all users and may affect processing depending on verification and transaction review steps. Our support team is involved in reviewing such cases to maintain a reliable and secure experience.
A fair and very nice site
Very nice and fun site to use! If you have a problem they respond very quick
March 21, 2026
Reply from LuckyWave
Dear Bas Hennevelt,
Thank you very much for your kind feedback and for sharing your experience with us.
We’re delighted to hear that you find our platform enjoyable and fun to use. Creating a smooth and entertaining environment for our players is always our goal.
It’s especially great to know that our support team was able to assist you quickly when needed. Providing fast and helpful responses is something we truly value.
We appreciate your support and look forward to continuing to offer you the best possible experience.
Respectfully,
LuckyWave
Scam
Scam, will not allow me to withdraw the money that I have won only deposit. Money grabbing scums!!!!!!
March 25, 2026
Unprompted review
Reply from LuckyWave
Thank you for your feedback. We are sorry to hear that you have experienced difficulties with withdrawals and understand how frustrating this situation may feel. We care about our users, and all requests go through several checks to prevent issues and maintain a secure environment. Such processes are handled by our support team in accordance with established procedures and may require additional verification depending on the case. These measures are applied equally to all users to ensure fairness and protect account security. We take this kind of feedback seriously and appreciate you sharing your experience.
I had a very bad experience with…
I had a very bad experience with LuckyWave Casino.
I deposited and built my balance up to around £1,800–£2,000. I was allowed to request a withdrawal and even reverse that withdrawal to continue playing.
Only after this, my balance was suddenly reduced to £200, claiming a €20 bonus with a max win of x10.
This makes no sense because:
- I was allowed to withdraw
- I was allowed to reverse the withdrawal
- I continued gambling freely
If this was truly “bonus money,” none of this should have been possible.
Even worse, support admitted the system did not detect the rule at the time and it was applied later manually.
They also confirmed that if I had lost the money, the loss would have remained. So the rule is only applied when the player wins.
This is unfair, misleading, and inconsistent.
I have now escalated this to the regulator and will be taking further action.
Avoid this casino.
March 23, 2026
Unprompted review
Reply from LuckyWave
Thank you for taking the time to share such a detailed account of your experience. We are sorry to hear that the situation with your balance and bonus conditions caused confusion and concern. We care about our users, and all requests and account activities go through a series of checks to prevent problems and ensure a secure environment. Bonus terms and their application are based on established rules that are applied within the platform’s systems to maintain consistency for all users. Our support team reviews such cases within these processes, including situations where additional verification or adjustments may be required. We understand how frustrating this situation may feel and appreciate you bringing it to attention.
Scammers ⛔️⛔️⛔️⛔️ these aren't licenced to…
Scammers ⛔️⛔️⛔️⛔️ these aren't licenced to operate in the UK you can easily check through gambling commission these will never pay you out only take deposit after deposit after deposit utterly shameless these lot please listen and avoid ⛔️⛔️⛔️⛔️⛔️⛔️
March 22, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that your experience has led to such concerns and a negative impression. We care about our users, and all platform operations, including transactions and account activities, go through a series of checks to prevent issues and ensure a secure environment. These procedures are applied consistently to all users and are intended to maintain fairness, transparency, and platform integrity. Our support team is involved in reviewing such situations to ensure a reliable and structured process.
Genuine sire
This is genuine, you just need to make sure you load up your correct details for deposits and withdrawal.
March 22, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your concerns and your experience. We are sorry to hear that this situation has caused you worry, especially regarding withdrawals and personal data. We care about our users, and all requests and transactions go through a series of checks to prevent issues and ensure a secure environment. These procedures are applied consistently to all users and are designed to protect both accounts and the overall integrity of the platform. Our support team remains an integral part of these processes and oversees their proper execution. We understand how repeated attempts and delays can feel frustrating and appreciate your understanding.
IGNORING CLOSURE REQUESTS DUE TO GAMBLING ADDICTION
22.03.2026 - AS PER YOUR REPLY BELOW YOUR LIVE CHAT HAVE SAID THEY HAVE NOT RECIEVED ANY EMAILS, THIS IS NOT TRUE AS I HAVE ALL SENT EMAILS SCREENSHOTTED AS PROOF.
PLEASE BE AWARE I HAVE SENT NUMEROUS ACCOUNT CLOSURE REQUESTS DUE TO GAMBLING ADDICTION. THEY HAVE IGNORED THIS FOR 3 WEEKS I HAVE ALL EMAILS I SENT SAVED ON MY PHONE. I ASKED THEM FOR A REFUND OF DEPOSITS I WAS STILL ABLE TO MAKE. I WILL KEEP YOU ALL UPDATED.
March 21, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are truly sorry to hear about your situation and understand how serious and sensitive this matter is. Requests related to account closure and responsible gaming are handled in accordance with established procedures designed to protect users and ensure appropriate safeguards are applied. These processes are implemented consistently and aim to maintain a secure and responsible environment for all users. Our support team remains attentive to such cases and ensures that all actions follow the required standards. We understand how concerning it may feel when expectations regarding such requests are not met promptly.
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that this situation has caused frustration and concern. All transactions and account activities on the platform are processed in accordance with established procedures designed to ensure fairness and maintain a secure environment. These measures are applied consistently to protect both users and the integrity of the platform. Our support team continues to monitor such cases to ensure that all processes are handled correctly. We understand how important it is to have full clarity regarding account balances and usage.
Literally after posting my review…
Literally after posting my review saying i had a problem and want my account closed i had numerous emails offering me free spins etc!! So the reply to my review is rubbish, they dont care one bit this is one email.
Dear Lee,
Thank you for the reply.
Before you make your final decision, may I ask, why not give these VIP Free Spins one last try? 🎁It’s such a great option, and who knows maybe this time luck could be on your side!
Would you like me to activate it for you?
--
Best Regards,
Eva Wade
VIP Manager
intercom
Lets see your reply now you scumbags
March 19, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback and for describing your experience in detail. We are sorry to hear that this situation has led to frustration, especially in relation to account preferences and communications received. We care about our users, and all account-related processes go through a series of checks to ensure a secure and consistent environment. These procedures are applied equally to all users and are designed to protect both accounts and the integrity of the platform. Our support team remains an integral part of these processes and oversees their proper handling. We understand how such situations may feel inconsistent and appreciate your understanding.
I requested part of it almost expecting…
I requested part of it almost expecting some friction, but everything moved forward without complications.
March 3, 2026
Unprompted review
Reply from LuckyWave
Dear Terryn,
Thank you very much for taking the time to share your experience with us. We truly appreciate your feedback and are glad to hear that everything progressed smoothly for you.
It’s especially rewarding to know that your request was handled without any complications, even when you were expecting some friction. Providing a seamless and hassle-free experience is exactly what we strive for, and your words reassure us that we are on the right track.
We remain committed to maintaining this level of service and ensuring that every interaction with our platform is just as smooth and enjoyable.
Respectfully,
LuckyWave
Reply from LuckyWave
Dear Pascale Hooper,
Your review is highly appreciated! Wishing you endless entertainment and big wins ahead.
With respect,
LuckyWave Casino
Hi just wanted to know from anyone Payment …
Hi just wanted to know from anyone I've got a substantial amount of money in the account but they keep asking for me to deposit $50 dollars first before I can withdraw although I was told there i was told there would be no fee to withdraw
Should I pay the 50 or not
March 13, 2026
Unprompted review
Hello I want to tell to all customers…
Hello I want to tell to all customers on that web luckywave casino it's scam it's lying people don't play ther this week I got 13000£ I want to withdraw don't give me allwiss saying regect withdraw after that I lost everything I want to make complete off this platform it's very big scam I'm oredy ther 1 years I Lost over 30000£ if don't give my back that all what I'm putting in ther. I rapport to police and be touch on court it's illegal my name aniela bielecka 27/10/1989 my email address please contact on 07979742757 please someone review that thenks
March 15, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that your experience has led to such serious concerns regarding withdrawals and account activity. We care about our users, and all requests and transactions go through several checks to prevent issues and ensure a secure environment. These procedures are applied equally to all users and are intended to protect both accounts and platform integrity. Our support team continuously monitors such situations to maintain consistency and fairness. We understand how distressing this situation may feel. You may also continue communication through our support channels using the previously provided contact methods.
This was Lucky wave’s response to my…
This was Lucky wave’s response to my review below:
Reply from LuckyWave
2 days ago
Thank you for sharing your concerns. We are sorry to hear that the situation regarding your request for self-exclusion and responsible gaming controls has caused frustration and distress. Please note that requests related to account restrictions, including self-exclusion measures, are handled according to established procedures and may require internal verification to ensure they are applied correctly. We care about our users, and all requests go through a series of checks to prevent problems and maintain a safe and responsible environment. Our support team carefully reviews such requests to ensure that account protections and responsible gaming policies are applied consistently for all users.
Just for the record, this is completely false. I have sent numerous emails to different email addresses customer services have provided and received nothing in a way of an ‘internal verification’ nor have there been any checks against my affordability or gambling frequency.
This company preys on people who struggle with a gambling addiction and don’t show one bit of care to their customers. I just pray that people using this site get help with any addiction they have as Luckywave will not in anyway support you with this. The lowest of the low.
March 12, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that your experience regarding responsible gaming measures and communication has led to such concerns. We care about our users, and all requests related to account restrictions, including self-exclusion, go through several checks to ensure they are applied correctly and to maintain a safe environment. These procedures are applied equally to all users and are designed to support responsible gaming standards and account protection. Our support team continuously reviews such cases to ensure consistency and proper handling. We understand how sensitive and important this situation may feel. You may also continue communication through our support channels using the previously provided contact methods.
Account deletion ⛔️⛔️⛔️
Awful customer service! I've emailed them and they put me onto someone else, I asked to have my account deleted and that was 3 weeks ago and they answered my emails at the start but the last 6 emails they haven't got back to me 😡😡😡
February 12, 2026
Unprompted review
Reply from LuckyWave
Thank you for your feedback. We are sorry to hear that your experience with the account deletion process has been frustrating. Requests related to account closure are handled in accordance with established procedures designed to ensure user protection and a secure environment. These processes are applied consistently to all users and may involve several steps before completion. Our support team continues to monitor such cases to ensure that all actions follow the required standards. We understand how concerning it can be when responses are delayed.
Ive put a deposit down £20 and it get…
Ive put a deposit down £20 and it get rejected than they say it be in my account and guess wot no money from deposit . Very disappointing 😞 😕!!!
March 10, 2026
Unprompted review
Reply from LuckyWave
Thank you for your feedback. We are sorry to hear that this situation with your deposit has caused disappointment. We care about our users, and all transactions go through a series of checks to prevent issues and ensure a secure environment. These procedures are applied consistently to all users and are designed to protect both accounts and the integrity of the platform. Our support team remains an integral part of these processes. We understand how such situations can be frustrating and appreciate your understanding.We sent a clarification message to obtain more information regarding your issue; please provide the details related to your account on our platform.
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