Lucyandclaire Charleston Reviews 

I must admit their response time is prompt, however, trying to get a hassle free return is not. Instead of exposing how to return an item they wanted me to keep the item and pay another $9.95 to choose something else. All I wanted was to return the item so someone else could use it and get my refund. I was not happy with the fabric which had the feel of crepe paper.

DO NOT ORDER MERCHANDISE FROM THIS COMPANY. The dress material feels like plastic and the workmanship is extremely poor. I tried to cancel my order less than 2 hours after placing it and they said it was already in the shipping process. Really? I asked to return this crap and get a refund and like Karen Johnson said, they insist you send it back to China at your own expense which is very high or they will let you keep the crap and give you a 20% refund. Their website and ads imply the company originated in Charleston, SC. My order was sent from Vernon, CA. So why does everything go back to China? Complete shysters! The clothing I received was garbage and not what was depicted on their website.

I am sorry I did not see the reviews before I ordered, although i place my order so long ago, I would not have seen most of them.
I can only repeat what others have written, poor sizing poor quality and ridiculous return procedure. Very misleading pictures.
My advice is dont order from them.

I encountered an interesting experience because one item
I ordered did not fit nor did it meet my expectations. Lucy worked tirelessly to offer me an acceptable solution. I cannot say enough about their desire to make sure the customer is satisfied. So rest assured superior customer service is not dead!

Lucy & Claire came through to give me a full refund.

SCAM company. Product is cheap, looks cheap, material is cheap. Unwearable. Returning it will cost more than you paid for it. They give you an address in ? I googled the address and cannot even tell what country it is in! New City International Business Center, No. 1138 Changjiang South Road, Yushan Town, Kunshan City, Suzhou City, Jiangsu Province. DON'T BUY FROM THEM. The product is so inferior that their advertising is false. I already donated it to Goodwill. They offered only a 20% refund if I chose not to ship to (? what country?) It is worthless. A full refund, less reasonable shipping costs (not 80%,) would be fair.

The order took a long time to arrive. My inquiry was politely answered but was useless. The fabric is not as it appears in the photos. There are no labels concerning fabric or washing instructions. Actually, no fabric information in the ad. I will wear the two tops I bought but won't purchase again. I should have known, FB ads for lines of clothing are typically not as they appear and are certainly not made in the US.

Actually, no stars! This is not a Charleston “mom & daughter” shop. It’s from China. Sizing is totally off & not at all as pictured. They take beautiful catalog model pictures & try to duplicate them with cheap fabrics. Customer service is polite & responsive, but, they can only offer 10% back or will give you 50% off more junk. I’ll try to contact my credit card company to report a scam.

Lucy & Claire are a SCAM and internet FRAUDS! Their clothes are NOT made in the USA, but in ASIA (which they don't disclose), are poorly cut, and of inferior material quality. The BEAUTIFUL clothes you see modeled in their ads are NOT what you get! The blouse I ordered was NOT the blouse I got! It takes FOREVER to get your merchandise from them, and if you are not satisfied or happy with it, good luck trying to get a refund! Lucy & Claire will NOT refund your money, forcing YOU to ship the item back to ASIA at YOUR expense.

It's a scam...I ordered 3 dresses and they arrived via China. Very poor quality and sizing was way off. I emailed customer service and the response was one we receive photos of the dresses we would proceed. No response after that. I have emailed at least 6 times telling them I did not want replace with different dresses. Still no response. No phone number and no address to return or call. SCAM

If I was able to give zero stars I would. Clothing ordered arrives (eventually) in the US via a slow boat from China. The 30 day return policy is a joke. You are required to ship your purchase back to Asia at your own expense. My purchase arrived well beyond the promised date and the quality was very poor. My advice Stay Away from this non-Charleston storefront.