Lucy in the Sky Reviews 

What made my experience great was the exceptional customer service. They replied to my concerns swiftly, and my dress arrived shortly after emailing the customer service. Shipping was smooth, and the dress is beautiful

Communicated well and fast. Helped me with my problem!

I like that I got store credit for our return but I would’ve loved a credit back to my visa. Customer service was helpful when I was looking for my credit. :)

Do NOT use this company if you are an international customer. I have spent twice as much on delivery/customs/returns/more customs than the items themselves. None of this is made clear on their website (unless you search for it) - and neither is the fact that they do not offer a refund.

Extremely robotic and uncaring customer service - and we definitely won’t be recommending or using this company again,

They were very helpful and fix the problem I was having quickly. The lady I was emailing was also very kind and patient.

I purchased a sweater for my daughter and gave it to her a holiday present. By the time she received the sweater they return window needed. The sweater was beautiful but did not fit her properly. I wrote a letter with my issue and within 48 hours Lucy in the Sky sent an email back with return label. Very impressed with the quality of clothes the sell and the wonderful customer service group that they have on staff.

Help desk was straight to the point and resolved my issue quickly

i had a few questions in regard to my order though email, and the staff who responded was so helpful and kind! my order was delivered quickly and the quality is unmatched. can’t wait to order again soon!

Customer Service was great. When there was an mix up on the shipping address, it was taken care of immediately.

We ordered 3 dresses and it was easy to send 2 back. They didn’t fit her well the slit was too high. Sizing guide was great and customer service was helpful for my return. Not so happy with the quality of dresses, but it’s probably comparable to others at that price point. Still waiting on my refund, but I’m sure it’ll come soon.

Their customer service is horrendous. You can’t speak with anyone and they are not helpful over email. Their holiday return window is a joke. It closed on the Friday of the first week after New year’s. We had family illness and couldn’t exchange extended family gifts until after New Year’s so I missed the window by 1 day. They refused to make any exception. I will NEVER shop for the holiday’s on their site again.

Awesome customer service. Had questions on returns and they get right back to you and resolved my issue right away. Will order from Lucy in the Sky again!

My email was answered very quickly, and the customer rep understood my situation with the dress my daughter had ordered and they were very considerate to give us a store credit and let us return it.

I ordered a good looking dress two and a half weeks before an event, I paid for fast shipping and it said 4-5 business days. 2 whole weeks go by and I still hadn’t got the package.
I then looked at the tracking and it said 12 days in transit-…
Not even that far, just an hour and a half away from where I live. I contacted asking what the delay was, they didn’t get back to me amazingly fast. And all that just to find out they didn’t know.
I didn’t want a refund going towards their store as I will not be buying from them again. ( mind you the dress was $100-150 including shipping ). Not a reliable delivery service.

I had gotten a wrong size, but the issue was quickly addressed and the service was great. All the other dresses fit well and looked exactly like the photos.

Purchase and returns are easy as long as you stay within the window and leave the Lucy in the Sky strip intact. Note you only get store credit for returns but their credit does not expire. Responses from customer service took about a day. Given the relatively low prices, I’d say it’s all understandable. Would purchase from them again.

very poor quality clothing and return policy is terrible. only store credit

It’s easy to purchase items, and return when needed. The dresses are cute, however, sometimes they might not always fit as imaged.

Great experience