Ordering product went well. Unfortunately the dress did not fit well despite measuring and ordering the appropriate size. We have returned the dress and are waiting for confirmation of its return and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My daughter loves her dress! That's the most important thing. The journey to get there had a few bumps. The first dress we ordered didn't have a back zipper so she couldn't even get it on (and she's... See more
Company replied
Leeza D. Was super understanding and helpful. After getting nowhere with the post office about our lost package, Leeza offered two great options to get my daughter her dress in time for a dance. The... See more
Company replied
Amazing customer service care. We were worried about dealing with online companies. The dresses that came were earlier than excepted. Although one did not ship do to low volume, we received notice imm... See more
Company replied
Company details
Written by the company
Designed in Los Angeles - New Arrivals Weekly. Free Shipping Worldwide, over US$50. Shop now at www.lucyinthesky.com
Contact info
748 S Main Street, 90014, Los Angeles, United States
- resolution@lucyinthesky.email
- lucyinthesky.com
4.3
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lucy in the sky dresses came up a little bit short
I got two dresses from Lucy in the sky, they are really good quality and the designs are very cute, but the first dress I got it was xs because that’s my size but it came up a little bit short, I’m 5’4 and 110lbs so keep that in mind!. The second dress I got I decided to get it in S and this time the length it was perfect just on me the chest it was a little bit big on me but that’s just depends on the person but even though they look so pretty!
January 30, 2026
Unprompted review
Reply from Lucy in the Sky
Hi Gaby,
Thanks for reaching out. Sorry to hear there was issues with sizing. If ever you need help with sizing, please email us at resolution@lucyinthesky.email if anything else.
-Kate
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Reply from Lucy in the Sky
Hi Liv,
Thanks for reaching out. Glad that you were able to get your item fast and the return process was easy.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Positive customer service
Positive customer service. Quick and courteous email responses.
January 23, 2026
Unprompted review
Reply from Lucy in the Sky
Hi Lesley,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
The dress we ordered was too small
The dress we ordered was too small. The return process was super easy and fast and Leeza D was great to work with with.
January 26, 2026
Unprompted review
Reply from Lucy in the Sky
Hi Erica,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
I never got the dress
I never got the dress. I kept checking the tracking number for days and it said it was still in pre shipping condition in California. Meaning dress never left the warehouse. I contacted them and explained to them it was for my daughter’s homecoming dance and they just said sorry it was lost in transit and they didn’t have another one to send. Terrible customer service and experience. Will never buy again from them.
January 28, 2026
Unprompted review
Reply from Lucy in the Sky
Hi Maria,
Thanks for reaching out. We're so sorry to hear about your disappointment. We're sorry that the dress was sold out and we were not able to ship it out again. I'd love to check on the refund for this. Please email us at resolution@lucyinthesky.email if you still have not gotten it.
-Kate
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If I could give them a 0 I would!
If I could give them a 0 I would. Horrible customer service, I will not refund my $$$ over a stain that was there when I received the dress! Poor quality and poor customer service!!!!!!!!
January 27, 2026
Unprompted review
Reply from Lucy in the Sky
Hi RM,
Thanks for reaching out. We're so sorry to hear about your issues. Please reach out to us at resolution@lucyinthesky.email so we can find a resolution for the faulty style.
-Kate
The customer service at Lucy in the Sky…
The customer service at Lucy in the Sky is stellar. Their response time to inquiries is prompt and they are committed to resolving any issues that may arise.
January 26, 2026
Unprompted review
Reply from Lucy in the Sky
Hi Anna,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
DO NOT BUY FROM THEM
I’ve truly never written a review for a clothing company that wasn’t positive. This was horrible. Some of the rudest customer service I’ve ever dealt with. My package was returned to sender so I asked to have it resent. Offered to cover shipping. They were so rude and short with me. Told me I can’t “make up options”. Allegedly they refunded me but I doubt I’ll get that. The dresses were final sale so I can’t reorder them. They blocked me when I asked to speak to someone else.
January 26, 2026
Unprompted review
Reply from Lucy in the Sky
Hi Dianna,
Thanks for reaching out. We're so sorry to hear about your experience. We would like to look into this for you and see if the refund has already gone through. Please email us at resolution@lucyinthesky.email so we can further assist you.
-Kate
Very helpful!
I got a quick response back, it was what I needed, and it was good customer service!
January 16, 2026
Unprompted review
Reply from Lucy in the Sky
Hi Jenna,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
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Gorgeous dresses
Gorgeous dresses, they do run a bit small. One note, the return policy is awful, they dont offer refunds only store credit.
January 19, 2026
Unprompted review
Reply from Lucy in the Sky
Hi Ju,
Thanks for reaching out. We're so sorry to hear your disappointment with our return policy. We hope that you're able to use the credit to find something you like.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Winter Form Dress
Loved the dress I bought for winter formal, but I’m going to exchange it for something with more sparkle! It shipped quickly and customer service responded quickly with a return label.
January 19, 2026
Unprompted review
Reply from Lucy in the Sky
Hi Alex,
Thanks for reaching out. We're so glad that our Customer Service was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
customer service was very prompt with a…
customer service was very prompt with a response to my question/request, rectified quickly. i appreciate their efforts and understanding, very pleased.
January 16, 2026
Unprompted review
Reply from Lucy in the Sky
Hi Karen,
Thanks for reaching out. We're so glad that our Customer Service was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Great experience
Easy to order, Great price, got my dress really quickly and really satisfied with the quality.
January 9, 2026
Unprompted review
Reply from Lucy in the Sky
Hi Joline,
Thanks for reaching out. We're so glad that you got your order and like it!
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
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Excellent Quality at a Great Price!
These dresses are amazing! The fit is spot-on, the quality is excellent, and the prices are very reasonable. On top of that, shipping is super fast. Couldn’t be happier!
January 13, 2026
Unprompted review
Reply from Lucy in the Sky
Hi Anna,
Thanks for reaching out. We're so glad that loved your order!
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
It took a long time to get to me and…
It took a long time to get to me and still it had to get sent back for unknown reason. But the consumer service was very kind and helpful. They definitely have good dresses and prices just wasent able to get it.
January 20, 2026
Unprompted review
Reply from Lucy in the Sky
Hi Aleksandra,
Thanks for reaching out. We're so sorry to hear that there was issues with your return. Glad that your Customer Service team was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Customer service was very prompt in…
Customer service was very prompt in their response and easily helped me access my account
January 12, 2026
Unprompted review
Reply from Lucy in the Sky
Hi,
Thanks for reaching out. We're so glad that our Customer Service was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
I received an answer to my question…
I received an answer to my question about my order very promptly! Great customer service!
January 13, 2026
Unprompted review
Reply from Lucy in the Sky
Hi Alexis,
Thanks for reaching out. We're so glad that our Customer Service was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
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Customer Service
What made my experience great was the exceptional customer service. They replied to my concerns swiftly, and my dress arrived shortly after emailing the customer service. Shipping was smooth, and the dress is beautiful
January 7, 2026
Unprompted review
Reply from Lucy in the Sky
Hi Lana,
Thanks for reaching out. We're so glad that our Customer Service was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Communicated well and fast
Communicated well and fast. Helped me with my problem!
January 13, 2026
Unprompted review
Reply from Lucy in the Sky
Hi Mallory,
Thanks for reaching out. We're so glad that our Customer Service Team was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Easy to get store credit
I like that I got store credit for our return but I would’ve loved a credit back to my visa. Customer service was helpful when I was looking for my credit. :)
January 17, 2026
Unprompted review
Reply from Lucy in the Sky
Hi Kelly,
Thanks for reaching out. We're so sorry to hear about your disappointment with our return policy. We're hope that you'll be able to use your credit soon.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
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