Lucy in the Sky Reviews 

product out of stock, no refund only store credit

I was upset that my order did not deliver on time. I understand that there is a lot of orders happening during these months but I feel like it should have been mentioned when the expected delivery date passed and my order was not delivered. I feel like if I had not checked then I would not have realized that my package was not shipped. However, I think when I reached out about the issue, customer service was helpful and gave me other solutions.

Quick response and accommodating customer service

helpful and responsive!

Great customer service! The dress ws grea but not exact style we wanted and not the color shade that we thought would be. The customer service made it very easy to return so we can order a new style/color! Thank you!

I received a ripped dress but customer service was good

I loved my dress, the quality is amazing, definitely I would shop there again!

The dresses are great quality and reasonably priced. I appreciate the quick refund when the item was not going to arrive in a timely manner.

They are a decent company. Clothes sometimes fit well and sometimes don’t but that is not their fault. The only problem is that the refund is a store credit. But i should have read that before buying. I didnt think at this day and age refunds to original payment was not standard.

I had some issues with the address, and the team from Lucy in the Sky helped me change it so quickly. The customer service is great, I'm just waiting for my dress to arrive.

I bought dresses here that my daughter loved. All good experiences.

We have always had a great experience shopping with Lucy in the Sky. The website is easy to use, their shipping is great, and customer service is very responsive.

Contacted customer support about a dress that did not fit and they were very quick to reply! Ordered a new dress in a different size and it shipped quickly!

Great customer service, quick response time and resolution.

Great service! I needed to return a dress, and the response was super quick and easy. I was emailed a shipping label and able to drop off the dress at the post office. Thank you!

Their customer service was super helpful and responsive, especially when I had questions about my order. They kept me updated and handled everything professionally.The support staff were very sweet, and very helpful.

My experience has been great with Lucy in the sky, i’ve had a lot of support through specific agents and the customer service is really good!!

After emailing my concerns for my dress not being shipped yet it was shipped right after and they gave me a whole bunch of options if I didn't want to wait for the dress.

I places an order on March 29th and the dress did not arrive until April 19th. My daughter’s dance was April 17th. I am in the United States and shipped should have never taken this long. Luckily we had a back up dress. I did contact customer service because I did not want a store credit for returning the late item. They did give me a refund which I appreciated. We love your dresses but the shipping process will make me question if I should order again.

Really disappointing experience. I ordered a dress for graduation and the quality was not worth the $55 at all—felt cheap and poorly made.
When I returned it (unworn with tags), I found out they only offer store credit, which is honestly a ridiculous policy that just locks you into buying more from them. I didn’t even think to check for that because most companies don’t keep your money when you return something.
Now I’m stuck with store credit I can’t use in time (shipping is slow and options are limited), and no dress.
Would not recommend—better quality and customer service elsewhere.