Lumiere Ateliers Reviews 

51
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, most reviewers were let down by their experience overall. Consumers consistently reported that the items looked completely different from the advertised pictures, arriving instead as poor quality plastic pieces rather than authentic handcrafted glass. Reviewers also felt heavily overcharged for these products, pointing out that identical goods could easily be found on other online stores for a fraction of the price. Some people were satisfied with the customer service responses, mentioning that support representatives replied very quickly and actively offered partial refunds to resolve ongoing issues. A few reviewers also managed to successfully recover their spent money either directly through refunds or via their credit card providers.

What people talk about most

Product

Reviewers highlight negative aspects of product, expressing deep dissatisfaction with cheap plastic materials... See more

Quality

Users describe profound disappointment regarding the poor quality of the items received, reporting that... See more

Price

Reviewers mention negative feedback about price, expressing widespread dissatisfaction and calling the items... See more

Website

People report negative experiences with website because the delivered products look nothing like the... See more

Refund

Consumers find refund to be ambiguous, reporting major frustrations when trying to recover their money after... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolute tat! Solvent and loose/unconnected wires everywhere. Cheap moulded plastic not glass and looks like it's been painted by children in nursery school. Website is a con and should be shut down,... See more

Rated 1 out of 5 stars

Shame!!! Shame on all those pretending this is an authentic product!, Wish I'd checked out this page before buying - lesson learned. As with other buyers the item is just cheap plastic from China -... See more

Rated 1 out of 5 stars

This is an update on two dog lights which eventually arrived despite the vague and confusing tracking. I am afraid my view of the marketing remains the same. The actual models seem much smaller than... See more

Rated 1 out of 5 stars

The advert gave the impression of a lovely lamp, made from coloured glass, that I bought to give as a present. It turned out to be an extremely disappointing piece of cheap coloured/painted plast... See more


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1.4

Bad

TrustScore 1.5 out of 5

51 reviews

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1.4

All reviews

(51)

51 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't be taken in by the website

Don't be taken in by the website. This is not an artisan product. It is a mass produced piece of plastic. The website talks about lamps hand crafted by this (probably) fictitious couple, who are retiring. So lamps are reduced from £100 to £40. Also talks about creating the lamps after the death of their dog etc. Foolishly I bought one. It is just a cheap plastic lamp, similar are available for a few pounds. I contacted customer support who replied but of course did not admit the scam. I have requested a refund and reported to card company. DO NOT BUY UNLESS YOU LIKE CHEAP CHINESE TAT

January 20, 2026
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Rated 1 out of 5 stars

My order arrived

My order arrived, and I had a shock.
Total load of rubbish. Cheap plastic, paint work looks as if it's been done by a 2yr old. It is nothing like the lovely dog that was advertised. Not worth sending it back, it's come from China, which I wasn't a wear, and I havnt got the the time to mess about with all what it involves. Absolute disgusting company, coning people and getting away with it. Wish I had read these reviews before ordering.

January 15, 2026
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Rated 1 out of 5 stars

SCAM - do not use this company

Only giving one star because you can’t give zero. This is definitely a scam. The product that arrived is cheap plastic rubbish - it’s a total insult to people who actually do handmake decent products to fraudulently pretend in this way. Impossible to return so around £40 wasted. It’s fit for the bin only.

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

This can only be a scam

This can only be a scam. The item did turn up (eventually) but it’s nothing like the photo on the website. It is a cheap plastic (paint damaged) cat without many colours and none of the multi faceted coloured sections shown. We ordered a battery operated light but received a cheaply glued USB. Looks like something mass produced and sold in a drop shipment. Please don’t be conned. These aren’t cheap items.

December 30, 2025
Unprompted review
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