I love how quickly it arrived but I honestly feel that frontal should atleast be 180 density which is why I submitted 4 stars instead of 5
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I was not satisfied with the hair color. It was suppose to have been brown/red and it had a orange tone to it. I was not satisfied with it. I opened one pack and that's the reason I haven't returne... See more
The hair was very nice and managed bundles were very full and stitched wells secure also easy to take care with little effort . Would like to fine a ginger color not ginger orange more rusted ginger i... See more
The customer service is excellent! Any time I had a question, they responded right away — something you don’t see with many businesses. Their products are high quality too, which makes the experience... See more
Company details
Written by the company
LumiereHair is a leading wholesale online hair extensions shop of your first choice for top grade quality products at bottom prices. Lumiere hair firmly believes that the product quality is the lifeline of business survival, we have human hair factory, we will always improve the quality of our products. Lumiere specialized in professional set design, production, sales, service over the world Join Lumiere hair, meet more confident and beautiful you! Lumiere promise all the hair is 100% human hair, we have the best quality hair, and we wish to light up your beauty with Lumiere hair.
Contact info
China
- lumierehairs.com
3.6
Average
157 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
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I ordered hairpiece and it was very thin
I ordered hairpiece and it was very thin hair and I contacted them several times wanting refund and they not give me the address to return so I ended up sending it back to sender and they ended up keeping my money and the hair. Horrible hair and Horrible customer service.
August 17, 2025
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
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Changed Color; Took Down My Review
Here is my review of the "Purple Colored Hair Bundles Straight Hair 3 Bundles with 4x4 HD Lace Closure Human Hair Extensions" from LumiereHair:
First, I had to contact customer service to finally get them to ship my order. To their credit, though, the hair was delivered pretty fast once I spoke with customer service.
Second, installing the hair went fine. It does shed, though it has been easy to style.
Third, my biggest problem is the fact that this hair has now turned magenta after oxidizing. I could understand if the hair changed color a little (or even a lot) if I had washed it, but I haven't even washed it yet. I specifically purchased this bundle because of the purple color. So, needless to say, I'm highly disappointed. But, what irritates me just as much is the fact that the review I left on Lumiere's web site has been taken down. Why allow customers to leave reviews if we can't share our honest experiences?
November 28, 2025
Unprompted review
My hair says no shedding but it…
My hair says no shedding but it literally sheds severely. I paid to have it installed should have lasted 2-3 months but instead I’m taking it out in a week. So disappointed and this was my first order with them.
November 27, 2025
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
The weave hair is soft and beautiful
The weave hair bundles that I ordered arrived on time and the hair is exactly true to the color on the website. The look and feel of the hair is soft and beautiful. I am happy I ordered this hair.
November 22, 2025
Unprompted review
The customer service is excellent.
The customer service is excellent! Any time I had a question, they responded right away — something you don’t see with many businesses. Their products are high quality too, which makes the experience even better. Definitely a 5-star company. I’ll continue doing business with them 100%.”
October 31, 2025
Unprompted review
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Reply from Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a claim with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
The hair is not at all as pictured or…
The hair is not at all as pictured or described. Hassle to try return, they ask for pictured measurements etc and offered $18 which is pointless. The hair feels and looks synthetic, would not recommend .
October 18, 2025
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Did not receive my item.
October 27, 2025
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a claim with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Got my order on time and I love the wig…
Got my order on time and I love the wig I purchased.
October 26, 2025
Unprompted review
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Buyer Beware, They're Deceiving Us into Buying Fake Hair!
Do not buy their fake synthetic, threaded, processed, chemically treated bundles. This is not real hair and I have wasted $323.97 on 2 orders. This should be illegal! I hate being deceived like this. It is so hard to find real colored hair bundles out here. I can't even curl this hair and it's a hot synthetic frizzy mess! I am so mad because I was so excited over nothing, my hair appt was rescheduled twice because of my stylist. Now the bundles were sewn in (10/12/25) and this looks awful! A frizzy nightmare! I'm using my slick stick for now, but I hate feeling robbed like this. They should be shutdown or not allowed to conduct business with the U.S.
I paid $258.31 and $65.66 including shipping protection for both orders:
lumiere Color #30 body wave 4 Bundles 100% Virgin Human Hair Extension (16 16 16 16)
lumiere Color #33 body wave 4 Bundles 100% Virgin Human Hair Extension (16 16 16 16)
2nd order - 1 bundle of 350 Ginger Color 1 Piece Loose Wave Bundle Human Hair Extension (16 inches). $65.66
September 10, 2025
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
It’s about 2 weeks to receive your hair…
October 13, 2025
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a cliam with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding. 💛
Warm regards,
Lumiere Hair Customer Support Team
Brianca Banks
I love the hair it’s so soft and pretty I can’t wait to wear it this my first time order from this website I love the hair can’t wait to order another one soon and it truth length 30inches
October 7, 2025
Unprompted review
When the hair came it was packaged…
When the hair came it was packaged neatly and it was good quality. It's a little different than I was expecting but it's still great hair.
October 7, 2025
Unprompted review
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BEWARE do not buy if you're looking for human hair
Delivery was way too long. But the hair is nice. Not Remy but ok. it did not smell but it also is not soft. I had to add a little oil to give it a little life. The color is not #4 brown it is more like a #33 auburn. The lengths seemed smaller than advertised. I will update in a month after I see how it wears.
UPDATE : I had to pull it into a ponytail after week 2 because it keeps matting up like a sheeps butt. I now have to go to the local store to get the real human hair. Never will I buy from here again. BEWARE.
TRIED TO CHANGE TO ONE STAR
October 4, 2025
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a cliam with your package.
Because it's one highlights color hair, the color difference is normal.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
I recommend this hair 100% I would recommend this hair 100% it is a very…
I recommend this hair 100% it is a very nice hair soft to handle really, I have no complaints😍😍😍😀😀
September 28, 2025
Unprompted review
I order a wig and they sent me another…
I order a wig and they sent me another product and now giving me a hard time to return
September 15, 2025
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
There might be some misunderstanding about the hair product.
Please contact our after-sale support team if necessary, we help you fix it out well and process the return, as long as the hair product is same original style now.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Have not gotten an update on my…
Have not gotten an update on my shipping and has not had any updates since August 31, 2025. And still has not received my package.
September 9, 2025
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, but the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a claim with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
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Answered any questions I had took a lil…
Answered any questions I had took a lil longer then the 8 days to receive order but happy with the communication and that it came in time for my event will be ordering again
August 26, 2025
Unprompted review
Exciting shopping spree
The process was smooth. There are many categories to choose from. Was particularly excited on delivery.
August 20, 2025
Unprompted review
My install came fast!
August 20, 2025
Unprompted review
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