I love how quickly it arrived but I honestly feel that frontal should atleast be 180 density which is why I submitted 4 stars instead of 5
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I was not satisfied with the hair color. It was suppose to have been brown/red and it had a orange tone to it. I was not satisfied with it. I opened one pack and that's the reason I haven't returne... See more
The hair was very nice and managed bundles were very full and stitched wells secure also easy to take care with little effort . Would like to fine a ginger color not ginger orange more rusted ginger i... See more
The customer service is excellent! Any time I had a question, they responded right away — something you don’t see with many businesses. Their products are high quality too, which makes the experience... See more
Company details
Written by the company
LumiereHair is a leading wholesale online hair extensions shop of your first choice for top grade quality products at bottom prices. Lumiere hair firmly believes that the product quality is the lifeline of business survival, we have human hair factory, we will always improve the quality of our products. Lumiere specialized in professional set design, production, sales, service over the world Join Lumiere hair, meet more confident and beautiful you! Lumiere promise all the hair is 100% human hair, we have the best quality hair, and we wish to light up your beauty with Lumiere hair.
Contact info
China
- lumierehairs.com
3.6
Average
157 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
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Please please Do NOT buy any hair products
Please, I employ you, do not buy any hair products from this company. They have false advertising and they do not have a return policy. I needed to return items which were horrible, I put them back in the package immediately. When I reach out to Lumiere to get return instructions, they gave me the run around and then said they would only refund me $45 after I had paid over $150 for the products. They wanted me pay to ship the products back to them and then receive less than 1/3 of what I paid for the products. I would never buy hair products from them. The quality is poor, hard and harsh hair.
March 20, 2026
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please ensure the hair was not washed or worn. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
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TRIED A BRAND THAT I KNEW NOTHING ABOUT…
TRIED A BRAND THAT I KNEW NOTHING ABOUT — HAD NOT EVEN READ REVIEWS! PANICKED ABOUT IT ARRIVING WHEN I NEEDED IT & EVERYTHING WIRKED OUT! GREAT PRODUCT QUALITY! COLOR LOOKED JUST LIKE PICTURE! & ARRIVED IN 6 BUSINESS DAYS FROM ORDERING — COMING FROM OVERSEAS!! A+++
March 17, 2026
Unprompted review
This hair is not human i paid 416 for 3…
This hair is not human i paid 416 for 3 bundles of 38 kinky curly this is shedding matting up n everything 😡😡😡im pissed
March 4, 2026
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Because it’s going on 2 weeks an have…
Because it’s going on 2 weeks an have not got my item. But the communication has been great with proving updates
March 5, 2026
Unprompted review
Hair is soft and looked like the pic on…
Hair is soft and looked like the pic on the website. Didn’t shed when I brushed the curls out and no factory smell.
March 5, 2026
Unprompted review
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Scam Company. NO Delivery. NO Refund
I'm Maddie Uperson: and will never order form this Scam company, never received order nor refund. AVOID THIS FAKE CO. BUY SOMEWHERE ELSE
March 6, 2026
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes a few days to arrive, the delivery was delayed due to flight reason late recently. We had to contact the shipping carrier to make a claim with your package. If you added shipping protection to your order when you placed with, please check if there was an email as to the order inbox or spam folder, and make a claim to insurance company for a refund.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
I ordered 1 wig on 2/13/26 and have yet…
I ordered 1 wig on 2/13/26 and have yet to receive it. I have sent several emails and still nothing. Also was told through an email that I would get $10 back but it is not even showing up on my account.
I am going to let others know not to buy anything from your company. And I am going to also have Award Winning Investigative Reporter, know how you take money from consumers.
Today (3/6/26) I received what I thought was the wig I ordered. What I actually got was the opposite. It is not the same and it is not human hair. It is nothing like the photo. I am beyond upset. And it came from CHINA not the US warehouse.BEWARE!!!
I copied /paste the lies. 3/31/26- These people are crooks!!!! This is the reply about US warehouse below.
Hi, I hope all is well. Because our US warehouse is ruined due to attacked by someone. We have the china return warehouse now.
Please not worry, you will get the full refund as long as mail it back by following the instructions, especially write value less than 20 USD. Thnak you.
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发送时间：2026年3月12日(周四) 07:39
收件人：
抄 送：
主 题：Re: #84475
March 2, 2026
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Don’t like
Don’t like! Don’t have side part!! Only a little bit of lace on top front? Small little piece in top!! Info is different! Not worth $100
February 17, 2026
Unprompted review
My Experience with Lumiere Hair was…
My Experience with Lumiere Hair was great. I received my hair bundles on time packed very well. I had the bundles installed.and my hair looks great. I am very satisfied with Lumiere Hair products and will cuntinue to purchase from Lumiere Hair.
February 6, 2026
Unprompted review
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I was not satisfied with the hair…
I was not satisfied with the hair color. It was suppose to have been brown/red and it had a orange tone to it. I was not satisfied with it. I opened one pack and that's the reason I haven't returned it.
February 10, 2026
Unprompted review
The hair is smooth and bundles are…
The hair is smooth and bundles are thick. The hair has no odor to it. The only reason I gave it a 4 was because I ordered wine and got mor of a red color
January 30, 2026
Unprompted review
I love how quickly it arrived but I… I wish the density was 180
I love how quickly it arrived but I honestly feel that frontal should atleast be 180 density which is why I submitted 4 stars instead of 5
January 20, 2026
Unprompted review
I loveee my wiggg
I loveee my wiggg , very full and natural looking !! I most definitely will be ordering again from this vender 🫶🏽
January 15, 2026
Unprompted review
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Terrible texture hair, terrible customer service
I ordered wavy thick curls I received frizzy hair looked dried out nothing like displayed on website I asked to return due to texture and style not satisfied instead I get a response to try and fix it terrible product, terrible customer service and still waiting on return instructions bad service very disappointing
December 23, 2025
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Don't ever buy from this company
Don't ever buy from this company! There hair is synthetic! The good reviews are lies because they bully you to correct a bad review if yiu want a refund. I mistakenly brought through tik tok and was disappointed in the accountability of lumiere and tiktok. I am now going through legal steps because this company is now showing AI hair on tik tok.
December 2, 2025
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Very displeased
Very displeased. Stylist attempted to install and noticed the ends were very thin and and the closure was split! This is a disgrace. Oh and I bought 12, 14, 16 and this is not true to length!
December 26, 2025
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the length and density. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Never received the oroduct
December 10, 2025
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reason and customs clearance slow recently. We had to contact the shipping carrier to make a claim with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
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They will definitely try to finesse you!
This is exactly why I only order from luv me. I decided to try a different company and wish I didn’t! First of all it took 99 years to receive my two wigs. The deep wave headband wig was nothing like the pic. It definitely wasn’t human hair at all. I ordered 18 inches and got 12. The glueless straight wig looked nothing like the pic either. I ordered 20 inches and got 16. Y’all should be ashamed in a different country scamming people! Then the straight wig had no clips in the inside! How the hell is it going to stay on my head? A windy day and my wig is gone with the wind. The worst company ever!!!
December 18, 2025
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the length of hair. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
I was not satisfied with how the wig…
I was not satisfied with how the wig fit so i requested a refund. I paid like $150 for the hair. Instead of them giving me a full refund they offered $12 and I keep the hair because they are in another country. After I decline, they offered $22. They said I would have to pay out my pocket to return the hair to another country and with tariff tax, it would be expensive. I accepted the $22 because clearly they wear not going to refund me all my money. I told them, I will never order off their site again. Please keep in mind, if you order something from them, it will be difficult to return it. Now I have a wig that I can not do anything with.
December 12, 2025
Unprompted review
Reply from Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages. We support any return if you dislike received hair product.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
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