Lumivisage Reviews 44

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are highly satisfied with the product's effectiveness, noting significant improvements in skin conditions like acne, rosacea, and fine lines. Many appreciate the high quality and ease of use, finding the mask comfortable and convenient for daily routines. People frequently mention that the product delivers visible results, making their skin clearer, smoother, and more even-toned. However, some customers experienced issues with product reliability, such as broken remotes or masks that stopped holding a charge after some time. A few people also mentioned minor design inconveniences, like the lack of a mouth hole or difficulty with the straps.

What people talk about most

Product

Reviewers mention positive feedback about the product. Many customers are very happy with their purchase,... See more

Quality

Reviewers highlight positive aspects of quality. Many consumers praise the mask as well-made, comfortable,... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the product easy to use,... See more

Based on these reviews

Rated 4 out of 5 stars

Glasses inside are awkward but the lights work good. Strange to turn on.

Rated 4 out of 5 stars

I’m using the LumiVisage led mask for a few months now and I definitely see improvement in my skin. My face looks more even and my acne prone skin is about to fade! The only thing is lacking for me i... See more

Rated 4 out of 5 stars

was honestly a bit skeptical when I first started using this red light therapy mask, especially since my skin broke out initially. But after some research, I realized that this breakout can be par... See more


Company details

  1. #55 of 73 best companies in Beauty Product Supplier

Contact info

4.1

Great

TrustScore 4 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Superior Customer Service

I had a defective mask that wouldn’t keep a charge and customer service handled it properly and shipped another out immediately.

Kind. Courteous. Prompt resolution. I can’t wait to try the mask. I’ll update the review once I’m able to try it for a few weeks! 😊

June 8, 2025
Rated 5 out of 5 stars

Dosent work out of the box.

Dosent work out of the box.

Update the nice people at lumivisage sent out a new mask works great. Thank you for making this right. I look forward to seeing how the mask helps my skin.

May 6, 2025
Lumivisage logo

Reply from Lumivisage

Hi Carl,

We’re very sorry to hear that your mask isn’t working as expected. Your experience matters to us, and we’re here to help.

In some cases, the mask simply needs to be fully charged before the first use — but if that’s not the issue, we’re more than happy to make it right. LumiVisage is proud to be the only LED face mask brand offering a 5-year warranty on manufacturing defects and a 120-day money-back guarantee on results.

You’re fully covered, and we’re ready to provide a free replacement or a full refund, whichever you prefer.

We also want to note that we hadn’t received any direct email or phone communication from you about this issue — if we had, we would’ve resolved it for you the same day. That said, we’ll be reaching out today by phone and email to assist you right away.

Thank you for bringing this to our attention — we’re committed to delivering the best customer experience in the industry and look forward to resolving this for you quickly.

Best regards,
The LumiVisage Team

Rated 5 out of 5 stars

Beautiful packaging

Beautiful packaging! Hope it works wonders on this 62 year old skin!!

May 5, 2025
Lumivisage logo

Reply from Lumivisage

Hi Holly! 😊
We’re so happy you loved the packaging—it means a lot to us! And we’re cheering your skin on every step of the way! At 62, you deserve to feel radiant and confident, and we truly hope the results wow you. Please keep us posted—we’d love to hear how it goes 💖✨

Rated 3 out of 5 stars

The directions are lacking information

The directions are lacking information. No information about how often to use the optional lights.

March 28, 2025
Lumivisage logo

Reply from Lumivisage

Hi Christy,

Thank you for your feedback,
We do include usage instructions in the manual that comes with your order as well as on our website. However, after seeing your review, we realized we could do better.

We’ve now updated our process to include a more detailed email with clear instructions for each optional light—what it targets, how to use it, and for how long. This email is sent automatically as soon as your order ships.

We truly appreciate your input, as it helps us improve the experience for all our customers. If you ever have any questions or need support, please don’t hesitate to reach out—we’re always here to help.

Warm regards,
The LumiVisage Team

Rated 5 out of 5 stars

Great product highly recommend

I got this product for Christmas and I've been using it everyday for 10 minutes It has made quite a difference on my skin. people have asked what I've been using. I recommended it. they also offered a great discount promotion sale.

December 26, 2024
Unprompted review
Rated 5 out of 5 stars

I bought the Lumi Visage to help with acne

I bought the Lumi Visage to help with hormonal acne and wearing it every day for about 10 minutes has improved not only my acne but the texture and overall brightness in my skin. I am so glad I took the plunge and have this red light device in my beauty toolbox

October 1, 2024
Unprompted review
Rated 4 out of 5 stars

Good customer service

The item was delayed because of weather and they went above and beyond to update the order.

January 8, 2025
Lumivisage logo

Reply from Lumivisage

Hello Margrot,
We are very sorry that your order was delayed,
We usually ship our orders the same or next business day for free 2 day delivery,
However your shipment was delayed due to severe weather issues at our warehouse
We also got your order late Friday and we are off Saturday and Sunday so that added to the delay , rest assured you should receive your order today according to usps tracking number
9405511105502119598694. We also sent you an email to see if there is anything else we can do to improve your experience

Rated 5 out of 5 stars

Great LED for multiple concerns/multiple age ranges!

The multiple light settings really interested me in the Lumi Visage mask over any other mask. Since I have hormonal acne and am not getting any younger, I can treat both one right after another. I have noticed the difference in my skin! It also helped with sunburns in the summer. Since it treats acne and is FDA-cleared, you can purchase this with your FSA/HSA!!! Bonus points for looking like the pink Power Ranger.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

A must have

A must have..Lumivisage has helped my face reduce the fine lines and wrinkles around my eyes especially. I like how easy it is to use and the different light options. It's an affordable price with great results

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

High quality - Excellent Results!

I love my Lumi Visage led mask. I've been using it almost 2 months with improved skin texture, tone, and my sun spots are fading! Excellent product and so easy to use. It's like having a spa treatment at home.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Brighter skin in 3 weeks!!!

I can’t tell you how excited I was when I found an LED Light Mask that *actually* has GOOD eye protection! Every other light mask I have tried (and I've tried SO MANY) had blinded my eyes so badly that I couldn't even wear it, even with my eyes closed. This one has the best eye protection and doesn't blind you -- it's really comfortable and I'm pretty sensitive. :) I’ve been using the LumiVisage for a few weeks now and my 3-week comparison photos just blow my mind. Brighter skin and so much less redness, especially around my nose. That area has been so stubborn for me and nothing EVER helped! Just mindblown. 🤯

I’ve been using mostly the red light mode to get these results and just started using the yellow light mode as well, but it has LOTS of modes to choose from so you can tailor it to what your skin needs in that moment. 🙌🏻

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Love this LED mask!

I've been using the Lumivisage for about a month now and I'm pleasantly surprised on how clear my skin looks even though I only use it a few times a week. I've also noticed that breakouts don't last as long and seem to heal faster. And I love that I can wear the mask and walk around without having to plug it in. Overall, I would recommend this product!

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic product

Fantastic product! I have been using it for about a month and the results speak for themselves. My redness and wrinkles have drastically decreased. I was skeptical at first but this product has delivered!

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Good results in texture and firmness of skin

I'm 51, and while I don't mind having fine lines and wrinkles I don't love having my jawline start to droop. I've used LumiVisage for about 2 weeks now and have noticed a discernable difference in my jaw line as well as a reduction in fine lines and wrinkles. But I think the thing I'm most excited about is the improvement in the texture of my skin. And I LOVE that this red light facemask comes with built in eye protection.

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

This product worked amazing

This product worked amazing. Initially it pulled acne out that I did not know I had. After sticking with it I was able to clear my skin from the root of the problem. I highly recommend this product to others. Amazing.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

I notice a difference!

So far I really do notice a difference in the color/texture of my skin! I mainly got this to help with acne (I've tried ever product, diet, and vitamins imaginable to try and help with my acne but nothing would really help). Though this was a bit more expensive than I liked I figured I've likely spent thousands on other skincare products combined so why not give this a shot. So far, so good! I do 10 mins of red light in the morning after washing my face and 10 minutes of blue light at night after washing my face (sometimes 20 mins on Saturday/Sunday when I have extra time). It's a nice time to just relax and meditate. Will keep using and see how things progress.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Love it,

I suffer from really bad rosacea. Over the years it started to get significantly to the point I became very self conscious. It even became so incredibly dry that I spent so much money on all sorts of creams and spent hundreds of dollars just to try to hydrate it and help with the itching. I stumbled upon this face mask and said why not try something new. I have nothing else to lose. I honestly didn’t expect anything to happen since I’ve spent so much on my skin. But OH MY GOD. It is a huge life savor. Not only did my blood vessels disappear from the surface. Major of my redness has calmed down. It just looks I have blush now. But also my pores shrunk! I use to have huge pores!! I didn’t expect that to happened and even better yet. My skin became soft and hydrated!!! I can’t be more grateful and happy with this mask! It’s changed my life and I’m so grateful for it!!

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excited about this mask!

Really nice mask, comfy on the face. The built in protective glasses are a nice touch. Really like that there’s multiple color settings, it’s hard to find that at this price point. I’ve only used it a couple times so far, so TBD on results but it’s a good user experience so far.

July 2, 2024
Unprompted review

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