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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported significant issues with products, finding them poor quality, not as described, or incorrect. Many experienced problems with orders, including items never arriving, receiving wrong products, or facing extensive delays. Delivery service was a major concern, with complaints about inaccurate tracking, incorrect addresses, or prolonged shipping times, often from China. However, some customers noted difficulties with refunds, offered only partial reimbursements or facing challenges. While some found customer service unresponsive or condescending, a few others reported excellent support with prompt, helpful resolutions.

What people talk about most

Product

Clients share negative opinions on product, with many reviewers reporting that they never received their... See more

Order

Customers had negative experiences with order, with many reporting significant delays in receiving their... See more

Delivery service

Users describe negative interactions with delivery service, frequently reporting issues with delayed shipping... See more

Refund

Consumers find refund experiences to be ambiguous, with many requesting full reimbursement but often being... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant frustration.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Lumivyx is a scam company,and another company is assosciated with this company by the name of Juvenileon. From reading all of the comments and concerns, these are the same ones that bring up phony tra... See more

Rated 1 out of 5 stars

I ordered absorbent underwear for my special needs daughter. Even after requesting tracking info 2 weeks after order, I never received any #. Now 3+ weeks later, the order arrived...pathetic excuse... See more

Rated 1 out of 5 stars

I placed an order January 5th for leakproof underwear. It apparently arrived at an address that wasn't mine in early February. I notified the company over & over, & finally accepted an offer of 80% r... See more

Rated 1 out of 5 stars

I placed my order. Received an email saying I will get a tracking number as soon as it ships. I received an email 2 days later saying the "Your order has shipped, but there seems the tracking number h... See more


Company details


Contact info

1.9

Poor

TrustScore 2 out of 5

154 reviews

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No history of asking for reviews

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1.9

All reviews

(154)

68 reviews in the last 12 months

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Rated 1 out of 5 stars

LUMIVYX - SCAM ARTISTS EXTRAORDINAIRE !

SCAM ARTISTS! BEWARE!! THEY TAKE THE MONEY & RUN!! Lumivyx took my order, sent an immediate confirmation email and I printed a copy of the transaction details. However, I wasn't online to see their second email - sent only an hour later - with the subject line "About Your Order," stating: "You were just a few steps away from ordering the Lumivyx HaloClean UV. It looks as if you went to complete your order but unfortunately didn’t go through, so...We’re holding limited time discounts for you for 3 HOURS!"

Yesterday's email, and a similar one sent today, claimed no order had been placed. Meanwhile, they took the funds and sales tax (<-isn't that tax fraud?) while still claiming that I needed to pay to complete my order. I caught the scam today and alerted the appropriate fraud department to put a Stop on the transaction and any further attempt(s) to process that amount. Getting the funds back from a fraudster can be challenging and the Claims Department is investigating. No wonder Lumivyx's self-described "lovely," "family owned" customer support service requires 24 hours to reply to any questions, concerns or claims....it's just enough time to process the transaction and scam the customer. FYI: this company also sells on Amazon. You want to stop these crooks? Post a Scam Alert on your FB page and notify the FBI.

July 22, 2024
Unprompted review
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Rated 3 out of 5 stars

it turns on and works for allergies

it turns on and works. it does clean the air. or rather makes the air smell strange. they claim it kills bed bugs but i highly doubt it. however it does help with allergies. it looks cheap and when you turn it on it looks like a cheap light. one good thing i will say is they were running late in shipment and i wrote back saying i needed it ASAP a few days later it arrived. Thanks.

July 8, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER

DO NOT ORDER
this company has ZERO customer service
Emailed three times just to cancel my order and no response.
Do NOT believe the 'true' story of the woman who sings their praises. Total SCAM.

July 9, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a razor about three weeks ago…

I ordered a razor about three weeks ago and have not received or heard anything from them about when I will receive it I firmly believe that this company is a scam I definitely will not under any circumstances buy anything from them again they stole my money they are a scam beware you have been told buy at your own risk

June 6, 2024
Unprompted review
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Rated 1 out of 5 stars

UV sanitizing lamps


I tried the lamps and they smelled like burning plastic and when I touch the lamp after 15 minutes they were very hot. My bathroom did not smell fresh and clean but like toxic chemicals. These lamps are cheap pieces of plastic , scam!

June 24, 2024
Unprompted review
Rated 1 out of 5 stars

I purchased a hair removal product in…

I purchased a hair removal product in May and tracking said it was on the way on June 4th....that was the last notification I had...have not received my product yet and unable to speak to anyone....Order # is 52896....have already been charged on my credit card for this...Not at all happy with lack of service....

June 4, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered 3

I ordered 3. came broken and the packing was squished. They say they will refund, but the last email I received was over $44 dollars short.
I put one together and it does not work, one bulb broken and the other will not put together correctly. Do not buy this.

June 10, 2024
Unprompted review
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Rated 1 out of 5 stars

Charged 4 Times With No Confirmation

Ordered Pro laser, instead of a confirmation I continued to receive emails stating order did not process and prompt to click place order...still no confirmation. They charged my cc 4 times so I placed a dispute with my cc company. Their only contact is through email, they reply they will respond within 24 hours...but NO....it's just a way to make sure cc charges have time to go through. STAY AWAY

June 9, 2024
Unprompted review
Rated 4 out of 5 stars

I haven't used my bulb yet but it did…

I haven't used my bulb yet but it did arrive. Delivery took a while but the consumer must realize that the lamp is considered to be hazmat which can only. Be shipped by ground transportation. I didn't realize this until my package arrived. As a retired mail processing supervisor I immediately understood the time delay.

June 11, 2024
Unprompted review
Rated 1 out of 5 stars

UV Lights

I ordered 3 UV lights and never received them. I got an email with a confirmation number and one with a date the product would be shipped out and EDD. You can only email support but they never reply or ship out anything. This is a scam website.

April 29, 2024
Unprompted review
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