I ordered the same product twice from Lumories, and both times it arrived defective. I’ve wasted time waiting for an item I really needed, and I’ve also had to make extra trips to return it. The whole... See more
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See what reviewers are saying
At first, after placing the order, I found some bad reviews in Czech Republic where I'm from, but actually everything went really smooth and well. Plenty of information e-mails, faster delivery than t... See more
I must say after a while I am amazed, very decent eshop with high standards, they reply quick for any questions, actually read them too! Which is definitely not standard on the market, support staff i... See more
After I read some reviews, I was little worried. However, my order was proceed fast, without any problem. The email communication informing about the status of the order was extraordinary. Delivery wa... See more
Company details
Contact info
Rabanusstraße 14-16, 36037, Fulda , Germany
- 228 888 280
- info@lumories.cz
- lumories.cz
3.6
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Extremely late delivery
Supposed to be dellivered in six weeks, waited 3months!!!! for ordered light...
August 10, 2023
Reply from Lumories.cz
Vážený zákazníku,
děkujeme, že jste si udělal čas na napsání recenze.
Velmi nás mrzí, že ve Vašem případě došlo k několikanásobnému zpoždění dodání a k takovému prodlení. To vůbec neodpovídá našim standardům. Bohužel jsme také závislí na doporučených dodacích lhůtách našich výrobců a dodavatelů. Samozřejmě tento proces zkontrolujeme a podle toho upravíme dodací lhůtu zboží, pokud není v obchodě správná. Pokud máte nejaké dotazy, neváhejte nás kontaktovat na adrese info@svetla24.cz.
Váš tým Svetla24.cz
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I have not my order yet.
August 6, 2023
Reply from Lumories.cz
Dear customer,
we appreciate your feedback and sincerely apologize for the inconvenience you've faced regarding your recent order.
To provide you with accurate tracking information and assist with your delivery concerns, our customer service already contacted you via email. Our team is here to ensure a swift resolution and help you receive your lights as soon as possible.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Your Svetla24.cz Team
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I didnt recieve my order at all.
August 6, 2023
Reply from Lumories.cz
Dear Customer,
thank you for sharing your experience. We apologize for the unpleasant experience. Our customer care representative have contacted you, to help you solve you issue. If you have any further questions, please reply on that e-mail.
Once again we do apologise for the inconvenience caused.
Your Svetla24.cz Team
Worst customer service experience ever
Worst customer service experience ever! Incompetent, they have no information about either the products or what is wrong with your order. Customer is a jerk to them, they blatantly lie. The lights are beautiful, they have a great selection and the prices are reasonable, but I would recommend shopping elsewhere. You will save yourself a lot of nerves wondering if and in what condition your order will arrive.
August 14, 2023
Reply from Lumories.cz
Dear Customer,
thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience you faced with your order. Your feedback is extremely valuable to us as we continuously strive to improve our services.
We understand your frustration and apologize for the issues you encountered. Your concerns have been noted, and we are actively addressing them.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Your Svetla24.cz Team
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Delivery
Delivery
- no information about the day and time
- delivering to depo without further notice
- not willing to contact delivering company by phone to solve the situation for the customer
- etc.
- so far the worst delivery experience
August 8, 2023
Reply from Lumories.cz
Dear Customer,
thank you for your feedback.
We can understand that you are upset about the process of your order. Of course, we have directly forwarded information to our shipping service provider and then to you.
If you have any further suggestions or queries, please feel free to contact our customer service.
Your Svetla24.cz team
Company works quickly
August 8, 2023
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Reliable e-shop with lights
Simple, smooth and fast order process and delivery. Wide selection of all lighting equipment.
August 3, 2023
Quick delivery and perfect quality.
July 26, 2023
Good choice of products.
Good choice of products.
The only remark is to the delivery as it was made without previous exact date and time advice.
July 25, 2023
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Quick delivery
Quick delivery. Seams to be a good quality. Though don't have the experience yet.
July 23, 2023
Product is great
Product is great, the price is O.K. There should be a better delivery management. No option to influence the delivery (date, hour or provider). Courier has contacted me first he was standing in front of the house.
July 26, 2023
Fast service
July 27, 2023
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