H! It was a delay in delivery of 2 pieces of the package(s). In fact, I have already fixed the problem with the contact person from Germany, who was very positive one. In the final, in two different d... See more
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Everything was great in the process, from the purchasing to the delivery. My lamp looks beautiful! The only minus would be the cord, is it so short, making so difficult to display the lamp at th... See more
The goods are nice, like on website. The minus is that you answered a bit later, but after i called a number from the company website somebody toked care of everything i asked The phone number that... See more
Company replied
Great product, looks amaizing. It was well packed, but a plastic bit was broken at arrival, it doesn't affect the functionality and you can't really see it. Transport took a while, but it worth the... See more
Company details
Written by the company
Lumories este aliatul tău digital pentru iluminat. Cu idei inspirate și soluții luminoase, transformăm spațiile tale nu doar în locuri mai luminoase, ci și în unele mai plăcute! Oferim o gamă variată de peste 400 de mărci - lămpi și corpuri de iluminat pentru toate gusturile, nevoile și bugetele. Creăm atmosfera perfectă de iluminat pentru orice ocazie, făcând din lumină o sursă de confort și bunăstare. La Lumories, beneficiezi de sfaturi și îndrumări de la experți, impreuna cu liniștea unei experiențe excelente de livrare.
Contact info
3.7
Average
349 reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fake info
Unfortunately the advertisement that they offer 15% discount if you record yourself at newsletter is fake. I just recorded myself and ordered and no discount was offered. FAKE NEWS.
Yes I have confirmed the subscription, and I did not receive the code.
March 23, 2026
Unprompted review
Reply from Lumories
Dear Customer,
Thank you for your feedback. We are sorry for the confusion, but our 15% discount is definitely not fake. To receive the code, please ensure you have confirmed your subscription via the e-mail sent to you (check your Spam/Promotions folder as well).
When you register, you must accept the option to receive our promotions. Once you confirm, you will receive the discount code by e-mail, which must be manually entered in the shopping cart before checkout.
Please also check the conditions for the voucher provided in our newsletter section on our website.
If you still have any issues, please do not hesitate to contact our customer service team. We are here to help you.
Best regards,
Your Lumories Team
Great customer service
March 5, 2026
Super super
March 6, 2026
Order number LPRO667344 arrived to me…
Order number LPRO667344 arrived to me in a deplorable state: the lamps are broken, with shards, in the box they were packed in. They are broken in the area of the screws at the base. In addition, one does not work in candle mode, although I recharged it. This is not normal and I am dissatisfied with the quality of the products, or the delivery.
I am sorry, I am totally disappointed!
March 6, 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback. We sincerely apologize for the unpleasant experience regarding your order LPRO667344.
We deeply regret that the products arrived damaged and that you are encountering technical issues with their operation. Quality delivery and your satisfaction are our top priorities, and we will carefully investigate this incident.
Our Customer Service team will contact you via email shortly to resolve this situation and provide a suitable solution (either product replacement or a full refund).
Thank you for your patience and understanding.
Best regards,
Your Lumories Team
Too hard to get contact with them
February 27, 2026
Reply from Lumories
Buna ziua,
Vă mulțumim pentru feedback și ne cerem scuze pentru dificultățile întâmpinate în a ne contacta.
Dacă aveți nevoie de asistență directă, vă rugăm să ne scrieți prin formularul de contact de pe site sau să ne trimiteți un e-mail la info@lumories.ro.
De asemenea, ne puteți suna gratuit la numărul de telefon +40 800 801 024 în intervalul orar menționat pe pagină.
Suntem aici să vă ajutăm!
Cu stima,
Echipa Lumories
Produs conform specificatiilor
February 20, 2026
A "chic" decorative object
A "chic" decorative object. Fine porcelain, easy to assemble, creates an extraordinary atmosphere!
February 25, 2026
I am satisfied in all respects.
February 17, 2026
Are missing the online phone
Are missing the online phone. I waiting the return back of order !
February 23, 2026
Reply from Lumories
Dear Customer,
Thank you for sharing your feedback with us. We sincerely apologize for the difficulties you experienced while trying to reach our support team by phone.
While our phone lines are active during the hours mentioned on our website, we occasionally experience a high volume of calls which may lead to longer waiting times.
Please contact our Customer Service team via our online form or by emailing us directly at info@lumories.ro (please include your order number).
We appreciate your patience and remain at your disposal for any further assistance.
Best regards,
Your Lumories Team
Everything went as expected.
February 11, 2026
Good quality
Good quality, delivered in time. It is what I was expecting. Thank tou!
February 13, 2026
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