Lumories Reviews 397

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their high quality and accuracy, noting that what they see online is exactly what they receive. Many people are also very satisfied with the service, describing it as excellent and helpful. The packaging is frequently highlighted as secure and well-organized, ensuring products arrive in perfect condition. However, some customers experienced issues with delivery and order fulfillment. A few people reported significant delays, insufficient tracking information, or problems with the courier service, including damaged packaging or incomplete orders. There were also occasional mentions of difficulty communicating with customer service representatives or receiving incorrect items.

What people talk about most

Product

People report positive experiences with product quality and variety. Many reviewers are very satisfied with... See more

Delivery service

Users describe ambiguous interactions with delivery services. While many customers report fast shipping,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express frustration with significant... See more

Service

Customers had positive experiences with service. Reviewers frequently praise the professionalism,... See more

Based on these reviews

Rated 4 out of 5 stars

Great quality, good prices, solid packaging . +++ What you see on their site is exactly of what you get (color,size,material) no surprises . - Tracking order could be better (Exact Package arrival... See more

Rated 4 out of 5 stars

The final product is absolutely fabulous. I was struggling to see how many stars I would give. The waiting time almost made me cut several stars from the review. However, despite the fact that I had t... See more

Rated 4 out of 5 stars

The floor lamp I ordered was delivered in a greatly secure package so it wont break during its shiping. 4 stars as it was slightly different to its details than the one shown on the site

Rated 4 out of 5 stars

It was easy and fast to shop. One of the products had an issue but it was really easy to return it according to there policy. Very organised and fast costumer service. Good quality products. Ove... See more


Company details

  1. Lighting Store

Written by the company

Η Lumories είναι ο ψηφιακός σας σύμμαχος για το φως και τον φωτισμό. Με φωτεινές ιδέες φωτισμού, κάνουμε τους χώρους σας όχι μόνο πιο φωτεινούς, αλλά και πιο ευχάριστους! Προσφέρουμε μια ποικιλία από πάνω από 400 μάρκες - λάμπες και φωτιστικά για κάθε γούστο, κάθε ανάγκη και κάθε προϋπολογισμό. Η τέλεια ατμόσφαιρα φωτισμού για κάθε περίσταση, κάνοντας το φως πηγή ευεξίας. Στην Lumories, επωφελείστε από συμβουλές και καθοδήγηση από ειδικούς, όλα με την ηρεμία μιας εξαιρετικής εμπειρίας παράδοσης.

50 ημέρες δωρεάν επιστροφές

Η πολιτική επιστροφών μας χωρίς ταλαιπωρία

Στη Lumories, προσφέρουμε δωρεάν επιστροφές εντός 50 ημερών. Αυτό σας δίνει την ευκολία να επιστρέψετε οποιοδήποτε αντικείμενο έχετε παραγγείλει από εμάς μέσω της ειδικής πύλης επιστροφών μας.

Contact info

3.8

Great

TrustScore 4 out of 5

397 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It broke in 2 days

It broke in 2 days. Awful

March 26, 2026
Lumories logo

Reply from Lumories

Dear Sir / Madam,
Thank you for your review. We sincerely regret that the item broke that fast. You can always fill the return form and ask for a refund or replacement. https://www.lumories.gr/exipiretisi-pelaton/epistrophes-kai-epistrophes/
We wish you a pleasant day and remain at your disposal for any further questions.
Your Lumories Team

Rated 1 out of 5 stars

I received one broken item

I received one broken item, filled the application on your website, but no one reached out to me.

March 17, 2026
Lumories logo

Reply from Lumories

Dear Sir / Madam,
Thank you for your review. We sincerely regret that you received a faulty item. We just checked in the system and there is no return request. Can you please repeat it by another device? If not please send us the photos of the faulty item by email to check it.
We wish you a pleasant day and remain at your disposal for any further questions.
Your Lumories Team

Rated 5 out of 5 stars

Reliable site

Nice designs on the products, wide variety, very good delivery service, reliable order processing

March 25, 2026
Rated 1 out of 5 stars
Lumories logo

Reply from Lumories

Dear Sir / Madam,
Thank you for your review. We sincerely regret that you have not received the whole order yet. In our last email says that you will contact the carrier. Please let us know by email or a call if you still miss the item so we can arrange it.
We wish you a pleasant day and remain at your disposal for any further questions.
Your Lumories Team

Rated 5 out of 5 stars

Highly reccomend

Have purchased multiplie lights for the house and every item was just as described on the website. Great quality and delivery was always on time! Highly reccomend!

January 19, 2026
Rated 1 out of 5 stars

the product came broken and in order to…

the product came broken and in order to return i need to have a large car to fit it in and do a drop off at the courier company.

March 11, 2026
Lumories logo

Reply from Lumories

Dear Sir / Madam,
Thank you for your review. We sincerely regret that you have to return the parcel by yourself. In that case the carrier cannot pick it up as the parcel is not big enough. As we talked by email we already asked the carrier and was not possible to pick it up that is why you have to return it by yourself. I have already sent you the label for a free return.
We wish you a pleasant day and remain at your disposal for any further questions.
Your Lumories Team

Rated 1 out of 5 stars

One of the items came with no adaptors…

One of the items came with no adaptors and I have been informed that I must return the item back in Germany and order a new one!! The second item has one burned ligy...

March 5, 2026
Lumories logo

Reply from Lumories

Dear Sir / Madam,
Thank you for your review. We sincerely regret that you havent received the whole item. I saw by email that were missing from the rail you have ordered the ending parts. Because we do not have the spare parts of the items you will need to return the item and we can refund you or send you a new one by filling the return form. https://www.lumories.gr/exipiretisi-pelaton/epistrophes-kai-epistrophes/
We wish you a pleasant day and remain at your disposal for any further questions.
Your Lumories Team

Rated 5 out of 5 stars

Beautiful high quality products & great service.

Products are beautiful with high quality. Delivery did not take too long and I had very easy access to tracking updates. The products were delivered in very organized & neat packaging, with instructions and even fabric gloves for handling a glass lamp. I believe every effort was made for the objects to be treated as fragile. Customer service very responsive, helpful and fast. Overall, I am very happy with my purchase and I would definitely buy again.

March 4, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look