H! It was a delay in delivery of 2 pieces of the package(s). In fact, I have already fixed the problem with the contact person from Germany, who was very positive one. In the final, in two different d... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Everything was great in the process, from the purchasing to the delivery. My lamp looks beautiful! The only minus would be the cord, is it so short, making so difficult to display the lamp at th... See more
The goods are nice, like on website. The minus is that you answered a bit later, but after i called a number from the company website somebody toked care of everything i asked The phone number that... See more
Company replied
Great product, looks amaizing. It was well packed, but a plastic bit was broken at arrival, it doesn't affect the functionality and you can't really see it. Transport took a while, but it worth the... See more
Company details
Written by the company
Lumories este aliatul tău digital pentru iluminat. Cu idei inspirate și soluții luminoase, transformăm spațiile tale nu doar în locuri mai luminoase, ci și în unele mai plăcute! Oferim o gamă variată de peste 400 de mărci - lămpi și corpuri de iluminat pentru toate gusturile, nevoile și bugetele. Creăm atmosfera perfectă de iluminat pentru orice ocazie, făcând din lumină o sursă de confort și bunăstare. La Lumories, beneficiezi de sfaturi și îndrumări de la experți, impreuna cu liniștea unei experiențe excelente de livrare.
Contact info
3.7
Average
350 reviews
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Extremely happy with this store
Extremely happy with this store, the delivery was fast, the product is of very good quality and prices are very good as well. Recommend!
September 19, 2025
👍👍👍👍👍👍👍👍👍👍👍👍👍👍
September 15, 2025
I recommend with confidence
I was pleased with both the delivery time and the quality of the products.
September 18, 2025
I like everything I bought.
September 15, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered 2 lamps but I only received 1
Exact ca pe site foarte ok
serviciul clienți
September 9, 2025
Reply from Lumories
Bună ziua,
Vă mulțumim pentru recenzia dumneavoastră.
Am verificat informatiile furnizate și vă informăm că în sistem avem înregistrate două comenzi, care au livrări diferite, iar toate detaliile v-au fost trimise pe adresa de e-mail.
Vă apreciem răbdarea și înțelegerea și rămânem la dispoziția dumneavoastră pentru orice alte întrebări sau nelămuriri.
Cu stimă,
Echipa Lumories
Broken lampshade
I ordered a lamp and it arrived with the lampshade completely broken, to pieces!! It was not transported with the FRAGILE sign anywhere on the box, nor it was wrapped into special plastic bubbled foil packaging or equivalent, only into simple, thin paper packaging. It is inadmissible!!
September 5, 2025
Reply from Lumories
Bună ziua,
Vă mulțumim pentru recenzia dumneavoastră și ne pare foarte rău să aflăm că produsul a ajuns deteriorat. Ne cerem scuze pentru disconfortul creat.
Pentru a soluționa această situație cât mai rapid, vă rugăm să înregistrați un retur prin intermediul portalului nostru de retur, unde puteți solicita înlocuirea produsului sau rambursarea contravalorii acestuia.
Retururile sunt gratuite și pot fi efectuate în termen de 50 de zile de la primirea comenzii.
Pentru orice întrebări sau detalii suplimentare privind procesul de retur, vă rugăm să ne contactați la adresa de e-mail info@lumories.ro
Rămânem la dispoziția dumneavoastră pentru orice alte întrebări.
Vă mulțumim pentru înțelegere și vă dorim o zi cât mai plăcută.
Cu stimă,
Echipa Lumories
Excellent customer support
August 26, 2025
good quality
August 26, 2025
Nice products with excellent prices
Nice products with excellent prices. The delivery time is a little long… but usually this is already mentioned on their website
August 26, 2025
Giardino Perla lamp
Everything was great in the process, from the purchasing to the delivery.
My lamp looks beautiful!
The only minus would be the cord, is it so short, making so difficult to display the lamp at the place where I need it.
But overall was a very good shopping experience, thank you!
August 29, 2025
From so many articles you can find…
From so many articles you can find something you like. And after payment you can be sure to receive the parcel in the estimated time. That's enough.
August 22, 2025
Beautiful lamps
Beautiful, quality lamps. Easy to visualise on the site, clear description. Easy to order. Good email communication, keeping me updated along all stages of the process. Very well packed, arrived safe, no damage.
August 25, 2025
Good!!!!Everything was fast and smoothly!!
Everything was fast and smoothly, even faster then a Romanian Company
August 20, 2025
Great online shopping experience.
August 21, 2025
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