Luna Lash London Ltd Reviews 65

TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I still do not have my order despite contacting Luna 3 times & being told that it was coming. I will never buy anything again from this company & will be making sure I tell everyone I can to avoid usi... See more

Company replied

Rated 3 out of 5 stars

Great Product especially if your looking for a cheaper alternative to individuals lashes. Didn't give full stars because not 100% sure about the glue and I've reapplied 2 sections already. That being... See more

Rated 1 out of 5 stars

Ordered glue on the 27th June, it is currently the 20th July and it has still not arrived so I've had to shop with another semi perm lash brand.

Rated 5 out of 5 stars

Absolutely stunning lash products that come with ultra volume mink individuals. These lashes are revolutionary & I have found that I will be only using them for future lash extension purposes! The p... See more

Company details

  1. Beauty Product Supplier
  2. Cosmetics Industry
  3. e-Commerce Service

Written by the company

At Luna Lash, we embrace self-sufficiency. We’re a team of experts who believe in sharing our skills to empower others. We want our customers to achieve the look they want by their own hand, so they can always feel their best – inside and out. We’ve spent a long time carefully building our brand before launching ourselves upon the world. We’ve researched the latest in lash technology, sourced the finest materials available, and curated a range of the classiest styles out there. We provide the tools for a fully independent beauty routine because self-sufficiency is power.


Contact info

2.2

Poor

TrustScore 2 out of 5

65 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant!

I’m useless at lashes but wow to these, absolutely the best and so easy to apply which has never been my strong point,

March 2, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Sev,

Thank you for your feedback!

Marketing Team @ Luna Lash

Advertisement
Rated 5 out of 5 stars

Fantastic brand

Fantastic brand, beautiful product! 5 stars from me x

March 1, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Alyson,

Thank you for leaving us such a lovely review.

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

My new favourite lashes

Wonderful products and customer experience. Luna Lash have been an absolute joy to work with. I have used both their DIY lash kit and their amazing strip lashes and I love both. I have started using the strip lashes on my clients and as a working makeup artist I have been happy with the finish and the customer feedback. They are also very very easy to apply, esp using the adhesive eyeliner pen!!

March 1, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Laura, we are thrilled that a professional loves us!!!! Thank you for leaving us such an informative review.

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

I absolutely adore the DIY lash kit

I absolutely adore the DIY lash kit. I’m useless at applying any type of lashes but this kit makes it so simple and the lashes look insane. Not only that but they last really well and you can remove them easily with the removal liquid - no damage to your natural eyelashes. The team at Luna Lash were really helpful when I had a million questions about how to use the lashes too!

March 1, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Daniella, we are so happy that you found our system easy to use and non-damaging. Thank you for leaving us such an informative review.

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Absolutely amazing!

If you use lashes, you must try this!

March 1, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Ays,

We are extremely happy that you would recommend our lashes!!

Marketing Team @ Luna Lash

Advertisement
Rated 5 out of 5 stars

Highly rate these lashes!

Finally lash extensions that don’t cause me allergies!
After allowing glue to dry fur 24hrs, I can sleep, shower, gym do whatever I want & they stay on :)

February 13, 2022
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Lisa, we are so happy that our products are suitable for you. Thank you for leaving us such an informative review.

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Amazing! Would recommend...

Would recommend to anyone who struggle with lashes! They're so quick and easy to apply and they last for over 10 days. My first application took me around 10 minutes and since then Iv just got quicker and quicker. The lashes are reusable and don't damage your own natural lashes which I was quite worried about. Customer services has always been great at fast responses and the delivery time is so quick!

February 9, 2022
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Aliye, we are so happy to hear that you found the application easy. Thank you for sharing your experience with us!

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Best lashes!

I am absolutely useless at applying strip lashes on so when I saw these I thought I need to give it a go and OMG! They are brilliant!! The application was very simple and They lasted me 13 days!!! I then removed and cleaned them then re-applied. One of the main things I love about these lashes is you get to decide exactly how you want them to look!
You are basically your own lash tech that you have been looking for forever!

February 9, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hey Burcin!

Thank you for sharing your experience with us! 13 days retention is amazing! We wanted to give our customers the tools to do exactly that, so we are thrilled! We appreciate your time and kind words.

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

This is extraordinary

This is extraordinary. I always wanted to have semipermanent lashes but was scared to go to a salon. The DIY kit is super easy and quick. I’m amazed how gorgeous it looks.

February 9, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

We are thrilled that you found the application easy and can now have salon grade lashes at home. Thank you for your kind review.

Marketing Team @ Luna Lash

Advertisement
Rated 5 out of 5 stars

Strip lashes and adhesive liner - LOVE

For someone who loves their eyeliner and eyelashes, the strip lashes with the adhesive liner are absolutely perfect for me. The liner is as easy to use as any regular eyeliner and the lashes literally S T I C K to them! It even allows you to take them off and readjust if you get them in the wrong place - but they’ll still stay stuck and won’t budge once you’re done. What is this sorcery? It’s honestly magic. Tried and tested on many nights out and they definitely get my approval.

February 9, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Emily,

This review is so informative we cannot thank you enough. The feedback means so much to us, we are so happy that you found our liner system easy to use and magical!

Marketing Team @ Luna Lash

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Absolutely obsessed with the DIY lash…

Absolutely obsessed with the DIY lash kit, it is such a game changer! I stopped getting my eyelashes done professionally due to suffering from allergic reactions but this product is amazing and I haven’t had any issues at all despite having sensitive eyes. I’m on day 6 of wearing the lashes now and they haven’t budged, I’ve been to the gym, showered, washed my hair, and wore make up and they are still intact and look lovely! Don’t think I’ll ever get my lashes done professionally again knowing that I can now get the same results within 5 minutes at home! Delivery was super fast and the team are also really lovely.

February 8, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Courtney,

Thank you so much for taking your time to leave us such an informative review, we really appreciate you. We are so happy that our glue was mild enough to not cause you any irritation but still give good retention!

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Professional lashes in minutes

I received the DIY starter kit as a gift from the lovely Tuten and I fell in love with it at first application.

High quality lashes which are easy to apply and lasts a long time.

A defite game changer.

February 8, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

We are so glad you enjoyed your gift and that you found the application easy! Thank you for your kind review.

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Luna lash

I have extremely sensitive eyes and I’m allergic to lash extensions so thought I would try these, they have been so good! They last for 7+ days, I’ve used the sun beds, exercised, showered and washed my hair without trying to keep the lashes out of water, and they wouldn’t have budged on day 7 if I hadn’t took them off. The customer service is also brilliant, so helpful.

February 8, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Thank you so much for your review Holly, this is very helpful both for us and our new and existing customers. We appreciate you!

Marketing Team @ Luna Lash

Advertisement
Rated 5 out of 5 stars

The perfect alternative to semi-permanent lash extensions…

I started using the DIY lashes last November and I’m fully converted! I don’t think I’ll ever go back to paying for lash extensions with a technician again.

They take about 5 minutes to apply and last me 10-14 days. They’re also so lightweight you don’t even feel them on so no irritation!

Once I had the starter kit I only need an extra box of lashes each month so it’s saving me so much time and money compared to my old lash extensions.

The orders always arrive each month packaged really nicely

I couldn’t recommend enough it’s the product I’ve always needed!!

February 8, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hey Lauren,
We are so delighted with your feedback, this is so helpful thank you so much. We cannot wait to continue supplying you with lashes!

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

I absolutely loveeeee them!

I absolutely loveeeee them!! They have lasted me so long, and just made me look so much better with or without makeup:)) they are so comfortable and easy to apply on i am in love with Luna Lashes!!! Thankyou so much for creating these babies 😍

February 7, 2022
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hey Husne!

We recognise you as our first customer and are so thrilled that month’s down the line you are happy with us! We appreciate your kind words and custom.

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Amaaazing quality lashes

Amaaazing quality lashes. Once I got the hang of it they were easy to apply! So worth it!

February 7, 2022
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Georgia, thank you so much for your kind review. We know that it can take a few goes before you get it and are so glad you now have the hang of it!

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Im very happy with luna lash

Im very happy with luna lash, delivery was quick the product itself is incredible, i couldnt use lashes before due to irritation to my eyes but luna lash i have no problems and can actualy finally use lashes saves me from going to lash technicians they look amazing ive had so many compliments everyone asking where i had them done and i sayi did it myself.I cannot recommend this enough u love lunalash!

February 7, 2022
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Sibel, we are thrilled with your feedback thank you for taking your time to write such an informative review, it is highly appreciated!

Marketing team @ Luna Lash

Advertisement
Rated 5 out of 5 stars

Exactly what it says on the tin

Exactly what it says on the tin! My partner said it was easy to use with clear instructions. She’s on her second order now.

February 7, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Thank you for your review, it is highly appreciated!

Marketing team @ Luna Lash

Rated 5 out of 5 stars

Best lashes I have ever had

Best lashes I have ever had! Saves time and money. Absolutely love them!

February 7, 2022
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Thank you for your 5* review. We appreciate you.

Marketing Team @Luna Lash

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look