I had a really good experience with Yakup. He was helpful, looked into the details, and made sure everything was clear. It felt like he genuinely cared about giving good support. Also, it's a nice bon... See more
Company replied
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See what reviewers are saying
not cluttered like other bank apps, love the digital cards and the fact I don't have to click through 15 menus to find what I'm looking for! my primary bank has a block in place for online purchases,... See more
Company replied
Terrible bank, deposited a lot of money into lunar, and now they put my account under a suspended, and I’m restricted from withdrawing my funds. Begging to support too answer, but they just haven’t re... See more
Company replied
Lunar is a bank that lets you take control of your financials in a fun way. The app helps you to organize your daily spending and investments in a neat way. I also had an experience where I bought s... See more
Company details
Written by the company
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Contact info
4.3
Excellent
1K reviews
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Witholding funds
When transfering funds out of your account, expect days or weeks delay and a terrible customer service. Stay away from this "bank".
October 8, 2025
Unprompted review
Reply from Lunar Norway
Hi Petter,
Thank your for making us aware of this.
A bank transfer takes 1-3 business days, and an international transfers can take up to 5 business days. Sometimes, transfers can be delayed due to different reasons, but waiting multiple weeks for a transfer seems very long.
This is not the experience we intend to give, and we'd really like to investigate your case to get a better understanding of the situation. I've requested your contact information on Trustpilot to be able to reach out to you and investigate your case. Can you please get back to us with your information so that we're able to reach out to you?
You're also more than welcome to call us at +47 23 96 30 00 or send a message in the chat in our app, and ask for me Alva, and I'll handle your case personally.
I look forward to hearing back from you!
Best regards,
Alva
Worst bank ever
Worst bank ever! You can but the money, but take to much to use them or take them out!!!!! Very slow system when you need help!!!!!!!!
September 8, 2025
Unprompted review
Reply from Lunar Norway
Hi Malik,
Thank you for your review.
We're sorry to hear about your experience with us, and we'll of course look into this and help you in the best way possible.
Please reach out to us on phone number +47 23 96 30 00 and ask for me, Marlen, and I will assist you further.
I look forward to hearing from you.
Kind regards,
Marlen
Good chat and app
September 7, 2025
Unprompted review
Reply from Lunar Norway
Hi,
Thank you for your five shining stars.
We're thrilled to hear that you like our app. We're looking forward having you with us on our journey.
All the best,
Marlen
Good service
September 1, 2025
Reply from Lunar Norway
Hi Mohamed,
Thank you for your nice review.
It's so nice to see that you appreciate our service! Thanks for sharing your experience with us.
All the best,
Marlen
Nice & simple in day to day life
August 25, 2025
Reply from Lunar Norway
Hi Heidi,
Thank you for your five shining stars!
We're looking forward having you with us on our journey.
All the best,
Marlen
I love fishing 🎣
Easy aksess to games,
Love the bonuses and the game choice are perfect for me, the customer ar also wery politely and helpful all the time. And the design is perfect for me ho live by the sea
August 29, 2025
Unprompted review
Reply from Lunar Norway
Hi Marlene,
Thank you for your nice review.
It's so nice to see that you appreciate our app! Managing your finances should be easy. Thanks for sharing your experience with us.
All the best,
Marlen
No response from suppoprt, terrible bureaucracy
I was using this bank succesfully to trasnfer money for my travel but then suddenly they locked everything requesting some docuemnts. After providing full documents package and explanation my account is still locked for mor than a week (10 days). And there's no response from support after multiple messages to them!
August 12, 2025
Unprompted review
Reply from Lunar Norway
Hi Torill,
Thank you for taking the time to leave a review about us.
We understand that having an account or card blocked can be frustrating, and we apologize for any inconvenience this may have caused.
At the same time, we ask for your understanding that we are a regulated bank and have an obligation to understand how our accounts and products are being used. This is due to our regulatory requirements, such as our obligations under the Financial Supervisory Authority, our general terms and conditions, and the Anti-Money Laundering Act, which require a high level of customer due diligence.
You will, of course, receive assistance. Please feel free to contact me, Marlen, at +47 23 96 30 00, and I will personally help you.
Best regards,
Marlen
Effective feedback loop
Quick and aqurate information by customer service. Intuitive and easy to understand feedback on every question and answer.
July 31, 2025
Unprompted review
Reply from Lunar Norway
Hi Simon,
Thank you for your nice review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
All the best,
Marlen
Informative and nice conversation with…
Informative and nice conversation with the customer service
July 29, 2025
Unprompted review
Reply from Lunar Norway
Hi Irma,
Thank you for your nice review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
All the best,
Marlen
I am so happy to have discovered Lunar
I am so happy to have discovered Lunar. Easy app to get the overview I need, and very serviceminded support and customer service . I was just going to test Lunar for a short period, but I find it better than my regular bank. Now I will continue my relationship with Lunar. A relation that also provide me with EuroBonus points.
July 21, 2025
Unprompted review
Reply from Lunar Norway
Hi Åse,
Thank you for your five shining stars!
We're so happy to hear that you're enjoying earning EuroBonus points with Lunar.
We look forward to having you with us on this journey.
Best regards,
Marlen
Great customer service
Great customer service and the lunar app is easy and understandable to use and navigate through.
July 22, 2025
Unprompted review
Reply from Lunar Norway
Hi Abdihakim,
Thank you for your nice review.
We're delighted to hear about your experience with our support and it's so nice to see that you appreciate our app!
Thanks for sharing your experience with us.
All the best,
Marlen
Great bank and the perfect card for…
Great bank and the perfect card for people that like to travel. This is the only card I’m using when travelling. Lovisa and the rest of the customer service team are always there and ready to assist you when issues arise. Great card and great customer service!
July 21, 2025
Unprompted review
Reply from Lunar Norway
Hi Henry,
Thank you for your nice review!
We're delighted to hear about your experience with Lovisa and the rest of our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
All the best,
Alva
Simple
I prefer simplicity in almost everything. Lunar is something I accidentally sign up for waaay back (Pun Intended). But happiest accident of my life. Simple, informative and great interest rates. It's become my daily banking app.
July 12, 2025
Reply from Lunar Norway
Hi,
Thank you for your nice review!
We're thrilled to hear you find our app simple, informative and with great interest rates – and that's we've become your daily banking app. That's exactly the experience we're working for.
We look forward having you on our journey!
Best regards,
Alva
Fast support
July 10, 2025
Unprompted review
Reply from Lunar Norway
Hi Sabina,
Thank you for your review!
We're delighted to hear that you found our support team fast – that's exactly the banking experience we're working for.
We look forward having you on our journey!
All the best,
Alva
What kind of weird bank is this?
As a Norwegian resident with a personal identification number and Bankid, I applied to open a Lunar bank account. After waiting for a few days, they wanted statements from all my bank accounts for the last 3 months.
I uploaded everything. And I waited and waited, then a message came through the chat asking why I live where I live, that I have to explain why I live at the address that I have officially in the national registry...
I replied and even after 5 days there was no response or account opening.
So the 10-day deadline for opening an account has not been met.
Communication terrible.
And finally, when I wrote to other employees, after 12 days of waiting, I received a rejection message that they would not open an account for me. After a shameful investigation and special words about my place of residence, they rejected the application to open bank account .
No modern digital bank does this. Not even a normal physical bank.
These methods do not belong in the 21st century!
July 9, 2025
Unprompted review
Reply from Lunar Norway
Hi Adam,
Thank you for your review.
We are sorry to hear about the experience you’ve had during the account application process with us. This is not how we want our customers to feel when registering. At the same time, we ask for your understanding that we are a regulated bank and have an obligation to ask questions when establishing a customer relationship. This is due to our regulatory requirements, including our obligations under the Financial Supervisory Authority, our general terms and conditions, and the Anti-Money Laundering Act, which require a high level of customer due diligence.
Please feel free to contact me, Marlen, at +47 23 96 30 00 and ask for me directly. I will personally assist you with whatever you may need.
All the best,
Marlen
I had a really good experience the CS
I had a really good experience with Yakup. He was helpful, looked into the details, and made sure everything was clear. It felt like he genuinely cared about giving good support. Also, it's a nice bonus that the Lunar card lets you earn SAS EuroBonus points. Overall, I appreciated the customer service and the extra effort. Big thanks for the excellent support and personal touch!
June 25, 2025
Unprompted review
Reply from Lunar Norway
Hi,
Wow, what a fantastic review!
We're delighted to hear that you had a really good experience with Yakup and found him helpful and very service-oriented. That's exactly the banking experience we're working for!
I have forwarded your kind words to Yakup.
Thank you so much for your nice review and your five shining stars.
All the best,
Marlen
I haven't received the card yet so I…
I haven't received the card yet so I haven't tried it but I'm looking forward to trying it out
June 30, 2025
Unprompted review
Reply from Lunar Norway
Hi Anna,
Thank you so much for your nice review and your five shining stars.
Thanks for sharing your experience with us.
We're looking forward having you with us on our journey.
All the best,
Marlen
Reply from Lunar Norway
Hi Eirik,
Thank you for your nice review.
Thanks for sharing your experience with us.
We're looking forward having you with us on our journey.
All the best,
Marlen
Great bank and APP - Try the AI-support!
I really love how easy it is to use, and the AI-support is so fast and easy to use. Really helpful!
My only wish is, when using the card, the SAS eurobonus would effect the level of membership at SAS. But it doesn’t.. It only collect the points without increasing the level.
All in all: a great bank and APP.
Cards are nice and it also supports ApplePAY.
Keeps up the with interest% like other banks on savings.
10/10. A++
June 19, 2025
Reply from Lunar Norway
Hi Erik,
Wow, what a fantastic review!
We're delighted to hear that you find our services and app easy to use. We really appreciate the feedback on the SAS EuroBonus card and will take it forward internally.
Thank you so much for your nice review and your five shining stars.
All the best,
Marlen
Best bank I've ever had
Best bank I've ever had! Easy to use, friendly and responsive customer service. The perks of the premium account is suiting me perfectly, and definitely worth it!
Thanks Lunar.
June 18, 2025
Reply from Lunar Norway
Hi Johan,
Thank you for your nice review.
It's so nice to see that you appreciate our app! Managing your finances should be easy. We're delighted to hear about your experience with our support. Thanks for sharing your experience with us.
We're looking forward having you with us on our journey.
All the best,
Marlen
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