We are very satisfied with Lunar Bank. The service has been smooth, reliable, and easy to use from day one. Their modern banking solutions, fast support, and user-friendly platform have made managing... See more
Company replied
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Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upchar... See more
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Technically advanced banking, more advanced than the big ordinary banking. You can transfer money from your other accounts or cards via apple/google pay and the money is in your Lunar directly. No com... See more
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I’ve had a very smooth experience with Lunar. The app is simple to use, fast, and well designed. Everything from daily banking to card management works exactly as expected. I especially like the trans... See more
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Company details
Written by the company
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had an issue with my account
Had an issue with my account, had to call just once and it took less than 20 minutes to have my solution. So grateful with Tilda.
June 9, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Eric was very fast and helpful with the…
Eric was very fast and helpful with the bank account!
Very good job to everyone!
June 3, 2026
Unprompted review
Reply from Lunar Sweden
Hi Gerald,
Thank you for your kind words! We're very proud of our case handlers who always put the customer first – great to see that Eric delivered. I've passed on your kind words to him.
We look forward to having you with us on our journey!
Best regards,
Alva
Worst SHIT ever...
Worst SHIT ever.... Customer service is young people that care zero about your issue!
May 28, 2026
Unprompted review
Reply from Lunar Sweden
Hi Daniel,
Thank you for taking the time to leave a review. We're sorry to hear that you haven't felt taken care of – that's truly not the experience we want our customers to have.
We've already tried to reach out to you via Trustpilot but haven't heard back from you. We'd love the chance to look into what happened and work together to find a solution. Please don't hesitate to reach out to us at +4610 555 85 05, Monday to Friday between 09–16, or via the chat in the Lunar app, and ask for me.
We hope to hear from you soon!
Best regards,
Alva
We are very satisfied with Lunar Bank
We are very satisfied with Lunar Bank. The service has been smooth, reliable, and easy to use from day one. Their modern banking solutions, fast support, and user-friendly platform have made managing our business finances simple and efficient. We highly recommend Lunar Bank to others looking for a professional and trustworthy banking partner.
May 17, 2026
Reply from Lunar Sweden
Hi Maira,
Thank you so much for your kind words! Smooth, reliable and easy to use from day one – that's exactly the banking experience we work for. We look forward to having you and your business with us on our journey!
All the best,
Claudia
I am very disappointed with Lunar
I am very disappointed with Lunar. A handling time of 5–10 business days for customer support cases is completely unacceptable in 2026. This really highlights the difference between choosing a small niche bank versus a larger, established bank with proper resources and customer service.
When it comes to banking and financial matters, customers expect fast responses and reliability — not having to wait over a week just to get assistance. Unfortunately, Lunar does not feel built for customers who need professional and dependable service.
I cannot recommend this bank.
May 24, 2026
Unprompted review
Reply from Lunar Sweden
Hi Patrik,
Thank you for sharing your experience with us.
We're truly sorry to hear that our response time has not met your expectations. This is not the experience we want to provide. I would really like to hear more about your situation and gain a better understanding of your case in order to help you in the best way possible. I've requested your contact details here on Trustpilot so I can reach out to you. You're also very welcome to contact us at 010 555 85 05 and ask for me.
We look forward to hearing from you!
All the best,
Claudia
Reply from Lunar Sweden
Hi Faek,
Thank you for your kind words! We're glad to hear you find Lunar reliable – that means a lot to us.
We look forward to having you with us on our journey!
Best regards,
Alva
Rejected my application without reason…
Rejected my application without reason or explanation given, after I replied to their email with six KYC questions. I guess I'll have to stick to SEB as my preferred business bank.
May 19, 2026
Unprompted review
Reply from Lunar Sweden
Hi Isak,
Thank you for sharing your experience with us.
We're sorry to hear that your application was rejected and that you feel you didn't receive a clear explanation. When an application is rejected, our aim is always to communicate the reason clearly, and the reason is always stated in the email we send out.
I'd like to look into your case further and help you in the best way possible. I've requested your contact details here on Trustpilot so I can reach out to you. You're also very welcome to contact us at 010 555 85 05 and ask for me.
We look forward to hearing from you!
Best regards,
Alva
Thanks for your support Eric
Thanks for your support Eric, it’s went easy for my application
May 8, 2026
Unprompted review
Reply from Lunar Sweden
Hi,
Thank you for your kind review! It's great to hear that Eric made the application process so smooth – I've passed on your kind words to him.
We look forward to having you with us on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi Ines,
Thank you for your kind review! We're glad to hear you got fast and helpful support – that's exactly the experience we work for.
We look forward to having you with us on our journey!
Best regards,
Alva
Professional, efficient, and founder-friendly service
I had an excellent experience opening a business account for my engineering firm, Aquvia AB. As a founder with international experience, I appreciated the clear communication and the professional approach of the onboarding team. Mads was exceptionally helpful, guiding me through the KYC process with efficiency and clarity. The process was smooth, and I highly recommend Lunar for any serious entrepreneur in Sweden.
May 7, 2026
Unprompted review
Reply from Lunar Sweden
Hi Yasith, & welcome to Lunar Business!
We're so happy to hear that Mads could make the onboarding process so smooth and professional – clear communication and efficiency is exactly what we strive for. I've passed on your kind words to him.
We look forward to having you and your business with us on our journey!
Best regards,
Alva
Great support
Markus from Lunar was diligent and answered all of the questions I had promptly and accurately. I especially appreciate the swiftness of the entire process with Lunar compared to "the big four banks" in Sweden, which would've taken me much longer to get done.
May 6, 2026
Unprompted review
Reply from Lunar Sweden
Hi Vanja, & welcome to Lunar Business!
It's great to hear that Markus could guide you through the process so swiftly and accurately – we're very proud of our case handlers who always put the customer first. I've passed on your kind words to him.
We look forward to having you and your business with us on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi,
Thank you for your review! We're glad to hear you find Lunar secure and easy to use – that's exactly what we strive for.
We look forward to having you with us on our journey!
Best regards,
Alva
I had a great experience working with…
I had a great experience working with Oliver. He was very helpful, professional, and supportive throughout the process of opening the account. Highly recommended!
April 29, 2026
Unprompted review
Reply from Lunar Sweden
Hi Satee, & welcome to Lunar Business!
Great to hear that Oliver made the process so smooth and professional – that's exactly the experience we work for. I've passed on your kind words to him.
We look forward to having you and your business with us on our journey!
Best regards,
Alva
Great for a small business
I use Lunar for my small business. It works great. Had some small issues in the beginning, but the client service fixed them and were very supportive.
May 1, 2026
Reply from Lunar Sweden
Hi Alex,
Thank you for your kind review! Great to hear that our support could help you get everything sorted – that's exactly the experience we work for.
We look forward to having you and your business with us on our journey!
Best regards,
Alva
The people i spoke with and emailed…
The people i spoke with and emailed with were very kind and extremely helpful
April 22, 2026
Unprompted review
Reply from Lunar Sweden
Hi Damian,
Thank you for your kind words! We're thrilled to see that you appreciate our customer service. We look forward to having you with us on our journey!
All the best,
Claudia
I’m satisfied
Mads was very professional, quick with to replies and get the job done very quickly. There wasn’t any unnecessary sidetracking. Which I value a great deal. Definitely great overall experience throughout the process.
April 22, 2026
Unprompted review
Reply from Lunar Sweden
Hi Luqman,
Thank you for your kind review! Great to hear that Mads made the process so smooth and efficient – that's exactly the experience we work for. I've passed on your kind words to him.
Best regards,
Alva
Under all criticism!
Under all criticism!! They ask for an explanation, receipts in the case but still my money is being held sense 27 MARS almost for a month, they tell me that as an account holder who needs to pay their bills etc. they can suddenly get rid of the only small amount they had and is the bank supposed to be allowed to steal from others?
March 27, 2026
Unprompted review
Reply from Lunar Sweden
Hi Sandra,
Thank you for taking the time to share your experience with us. We're truly sorry to hear that you're feeling this way – we understand that the situation can cause frustration.
We want to be clear that as a bank, we never take money from our customers without reason. If an account has been restricted, there is always a reason for it.
As a bank, we have a regulatory obligation to understand how our accounts and products are used. This is due to requirements under credit regulations, our general terms and conditions, and anti-money laundering laws, all of which require us to maintain a high level of customer knowledge. While we understand that this type of situation can feel overwhelming and far from a smooth experience, we always strive for our customers to feel fairly treated throughout the process.
I've requested your contact details on Trustpilot so I can reach out to you directly and look into this further. You're also very welcome to contact us at +4610 555 85 05 or via the chat in the Lunar app, and ask for me.
We look forward to hearing from you!
Best regards,
Alva
Sepa transfers disappearing. Scam level neo bank.
Sepa transfers disappearing, customer service taking 4-5 days to get back to you regarding simple stuff.
Completely useless bank to use for a corporate account. Better use soemthing much more safe. Scam level on this one.
April 8, 2026
Unprompted review
Reply from Lunar Sweden
Hi Daniel,
Thank you for taking the time to leave a review. We're truly sorry to hear that your experience with us hasn't met your expectations – that's not the standard we strive for.
I've reached out to you directly to help resolve your concerns, and I hope we've been able to make your experience better with us. We also take your feedback on response times seriously. Our answering times via the chat can vary from each week depending on the inflow we receive, but you're always welcome to reach us on +46105558505 every Monday-Friday 09-16 and we'll be happy to assist you further.
Best regards,
Alva
Reply from Lunar Sweden
Hi Lisa, & welcome to Lunar!
We're so happy to hear that you appreciate the service from our case handlers. Your feedback means a lot to us, and we look forward to having you with us on our journey!
Best regards,
Alva
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