Lunarcat Company Reviews 

164
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Lunarcat was extremely easy to deal with. They are lightning fast with communication. My package had experienced a customs clearance delay, and before I had even contacted them they had opened a ticke... See more

Rated 5 out of 5 stars

The communication was very prompt and inviting. It made me feel that i can trust the service and I made a big order without any worries. The entire process was very seamless, and the delivery optio... See more

Rated 5 out of 5 stars

I have been looking for a proxy that meets all my needs for a couple years now. Lunarcat meets every single one of my needs on top of phenomenal customer service! I highly recommend them!

Rated 5 out of 5 stars

Excellent service again! Lunarcat was exceptionally helpful with a Mercari auctions listing. They managed to get it at a price that was a lot lower than I expected. Shipping was efficient and cos... See more

Company details

Written by the company

Many proxy services refuse to ship various product categories. However, a large number of these products can be shipped with the proper declarations and documentation.------------------ We provide a unique service for products that no other proxies assist with. This includes a wide range of products including food products, sunglasses, airsoft guns, fountain pen inks, toy weapons, and animal products. --------------------- Our goal is to provide the same level of reliability and support as if you were purchasing an item in your own country. We remain involved throughout the entire process from purchase to delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(164)

120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

The proxy was very responsive. Delivery was very fast and the service fee is very reasonable. Even provided a ziplock bag in case of parcel getting wet

May 27, 2026
Rated 5 out of 5 stars

First time using a proxy service

Lunarcat customer service were prompt and understanding. The website is incredibly easy to use and informative. Overall fast service, would recommend and I will definitely consider to use their service.

May 17, 2026
Rated 5 out of 5 stars

Great Customer Service

I didn’t make a purchase since the item I wanted is a rare find, but they were super helpful with helping me navigate JP Mercari! Fast responses too; definitely recommend :)

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Lunary service from Lunarcat

The person I talked to was very nice and understanding. Helped deal with the order when I had trouble doing it on the website.
The buying and delivery were amazing and every item arrived in perfect state !

May 6, 2026
Rated 5 out of 5 stars

Gives detailed invoice and fast service…

Gives detailed invoice and fast service once the order is processed. I've got my order all done and delivered in about 5 days. I would use their service again next time for sought out goods you can't get from other proxy services and personally I think they did it a lot better than similar services I used.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

An Excellent Forwarding Service!

I was nervous about using a parcel forwarding service initially, but Lunarcat stayed in touch with me throughout the whole process via email and social media messages. The purchase and shipment of my rare airsoft item went perfect with no issues whatsoever. I highly recommend!

April 29, 2026
Rated 5 out of 5 stars

Excellent Service

Smooth service from Lunar at and Gaku, first proxy service that managed to deliver CD cases without any cracks on arrival, will be happy to continue using their services into the future

April 29, 2026
Rated 5 out of 5 stars

I bought an airsoft replica with them

I bought an airsoft replica with them, and everything went sooooo good, I was afraid at first because buying airsoft gun from Japan can be very difficult or impossible to the least, but they made it possible and very easy since they're doing everything for it, the shipping was very quick, they're very active and the customer support is awesome, they managed to answer all my questions or worries, and I can't thank them enough, I will go with them for my next purchases !

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service, I've ordered a DVD from a website that ships only inside of Japan with Lunar Cat as I've been eyeing up this DVD along with other stuff. It hasn't let me down at all, I will be using this proxy service again in the future. You can trust Lunar Cat!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience with lunarcat

The lunarcat staff was super helpful and communicative throughout the process, and showed a lot of care when it came to my order. During shipping my item was packaged very well and arrived safely.

April 9, 2026
Rated 5 out of 5 stars

I was running out of options…

I was running out of options on how/where to buy local items in Japan as a gift for clients visiting the country for a special occasion. Their hotels couldn't or wouldn't help. Other shopping services said they needed more time and/or limited which cities they would deliver to and when. Lunarcat made things happen, buying the right items and figuring out delivery to the client directly before they departed from airport. The trust they demonstrated was incredible--I am so grateful they proceeded with the job given time zone differences and a very tight timeline. Thank you, Lunarcat!!!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

excellent service!

I had struggled for a few months trying and failing to get doorzo to ship something to me, so I decided to try out lunarcat's mail forwarding service.

from start to finish, all instructions and expectations were clear, they were communicative and helpful every step of the way, and turnaround was pretty much immediate. my package arrived safely to me, on the other side of the world, in just a few days.

after all the frustration I'd experienced with doorzo, it was such a relief.

if you want to buy something from japan, they'll make it easy. highly recommend.

March 15, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look