Lune London Reviews 

This company is a disgrace. They use a website to create an image yet they fail to ship or refund and use delaying tactics.
They are clearly overseas, and should be shut down.

Very slow delivery time and dress is exceptionally poor quality and smelt awful when opened from the package it arrived in. Will not be ordering again.

STEAR CLEAR! I wish I’d read reviews before ordering from this company. The name for a start is misleading because they don’t even exist in the UK let alone London, they are in Canada! The dress took almost 2 weeks to arrive, the quality is market stool and the returns process is painful. Customer service when dealing with the return request are completely unreasonable, you have to arrange and pay for your own return which stings when you realise they are in Canada and the average cost of a return is £20!! Their solution was for me to keep the dress and give me a 50% voucher (not 50% off voucher) with an “approx value of £27” - how in anyway does this make it right when I won’t wear the dress and nor will I as ever buy something from them again, I’ll rather go to Primark!

Wouldn't even give 1 star if there was a lower option. Poor quality goods, meant to be orthopedic but received hard plastic soles which didn't even fit size nor description. Customer service hopeless. I would suggest there is definitely a lack of transparency on website advertising as goods need to be returned to Canada at what they suggest is a reasonable cost...shy of £40 is not reasonably in my book...do not use at any cost....poor .poor.poor

Firstly Lune London doesn’t exist. Lune London dissolved and now operates under LUNEA London. Everything about their website is contradictory. It states Free Returns on the website but then states that customer is responsible for return shipping costs to Canada but goods are shipped from China. . The company is Directed by Syuanyun YE from Taiwan. Products are not as described. If you try to cancel they say this must be done within 5 mins of placing the order! Avoid this company at all costs it’s dodgy!

Nothing that arrived was as advertised-materials,sizing and very poor quality. Returns are not free as stated since you have to return them half way across the world to Canada at your own expense (even though they are based in the UK). Even then you have to wait goodness knows how long. The inconvenience and expense are obviously the point! Nothing even has a label. Absolutely appalling.

Its not free return. You will only get 15% back. PLEASE DONT GO ON THIS LUNE LONDON.THAY ARE NOT FROM LONDON YOU HAVE TO WAIT WEEKS FOR YOUR ITEM. I GOT ANKET PAID £33.99.THE SAME ON TEMU £2 PLEASE DONT SHOP ON THIS SITE.

I should have read the reviews before buying from them. Products are really bad quality for the price and sizes are completely random. They takes several weeks to arrive and they don't look anything like they are in the website and the materials are absolute rubbish. Their returns policy is completely unworkable because of the high cost involved.
It's a con, don't buy from them!!!!

I would give zero!!
The quality is awful and if you want to return your item it has to be posted as your own expense to CANADA!!!!

Shame you can't give a 0. This company is a complete sham. It's based in the Netherlands so don't be tricked by their title ' Lune London' Their products are cheap and nasty. Don't be fooled by the lovely images they use. Its a massive con. I was sent a pair of cheap sandals that had no resemblance to what I thought I had ordered. They send standard copy and paste replies and don't actually answer what you are asking directly. AVOID at all costs!!!!!!

I ordered a pair of linen leisure trousers. They took weeks to arrive, although their website presents itself as a London company., they came from China. The trousers were NOT linen, they were a size smaller than the label and had an unpleasant chemical smell.
In order to get a refund I have to return them to Canada at significant expense.
And provide complex photographic evidence
A bad experience.

I don't recognise these negative reviews on the returns process. Yes, the shoes were way too small, but my experience with the returns procedure was smooth, clear and excellent responsiveness. I have sent the shoes back for a refund (with return shipping cost borne by me) and have ordered the next size up. The quality looked fine - it was just that the sizing ran very small. I haven't received the refund yet, but I only just sent the shoes back yesterday, or the day before. One thing to note is that Lune London does not refer to London, England. The warehouse is in Canada, so maybe it's London, Ontario. It meant the shipping cost to return the shoes was quite high, but that was my bias in assuming I was dealing with a local vendor. If ordering shoes, I would go up a size beyond your normal size.

Very Disappointing Experience
I would not recommend this company based on my experience.
The bikinis I ordered arrived significantly later than the delivery timeframe advertised on the website, meaning they were no longer suitable for the purpose for which they were purchased. When I contacted customer service to request a refund, I was disappointed to discover that despite the website advertising free returns, I was told that I would need to return the items to Germany or Asia at my own expense.
The products remain in the original packaging and unused, yet the company continues to insist that I pay for international return shipping before a refund can be considered. This feels misleading given the impression created by the "free returns" policy.
Customer service responses have been polite (AI generated), but the resolution offered does not reflect the circumstances of the order or the expectations set at the time of purchase. Weeks of correspondence have resulted in no fair solution.
Overall, this has been a frustrating and disappointing experience. Customers should carefully review the return process and associated costs before ordering. I recommend avoiding this company.

Avoid this company. Ordered a suit over 5 weeks ago, never arrived. Told them i want a refund, not been given a refund.

I would have left a No Stars review if possible. DO NOT ORDER ANYTHING FROM THIS COMPANY! My order was about 2 weeks in arriving and when it did arrive it was very cheap quality.... definitely not even worth the 'half price' amount I had paid. When I asked how to return it I was told that they only accept returns when the package is unopened!!!! They should not be allowed to trade as they are not a serious company. They are sending out the cheapest rubbish and refusing returns on ridiculous grounds.

Dreadful quality product that smelt horrendously of chemicals arrived after two weeks, from a company that claims to be based in London. Very overpriced for the rubbish they sent. Currently trying to arrange a return, but not optimistic.

"PLEASE NOTE: 'Lunelondon.co.uk', 'Lune-london.co.uk', and 'Chicundstil' are all the exact same outfit trading under different names to hide their bad reviews. They share the same system and customer service bots."

Do not buy from this company. Like many others, I was misled by the name "Lune London" into thinking I was buying from a UK-based business. In reality, they ship substandard items from China and expect customers to pay £20–£30 to return them to Canada.I ordered shoes that never arrived. When I requested a cancellation, customer service used textbook stalling tactics. First, they claimed the parcel was in transit, but when I provided tracking screenshots showing the package was damaged/returned, they immediately changed their story and admitted the item was completely out of stock. Instead of issuing a mandatory refund, they tried to force me to accept an unwanted alternative or a store gift voucher to trap my money.Fortunately, I refused to bargain with them and took my email trail straight to my bank (Barclaycard Business), who immediately initiated a formal chargeback and refunded my money. If you have been caught out by Lune London, do not waste time emailing their support—contact your bank or credit card provider immediately to open a dispute for "Goods Not Received."

Coat is very poor quality and fit. Very short refund window and refuses to offer a credit note if out with refund window. Coat was a gift and the arms are far too short - company refusing to exchange or refund. Do not buy from here.

I wish I had read these comments before placing my order. Like everyone here, I honestly believed Lune London was based in London and that I could return items I'm not happy with, just like in London shops, as long as they were unworn and had tags and hygiene stickers intact. I bought some swimwear, but it didn't suit me, and for the price I paid, it wasn't worth it. The quality was poor, and the details were misleading. When I asked for a refund, I was shocked to learn it was non-refundable simply because I opened the package. This company assumes customers have psychic abilities, expecting us to know we'll be 100% happy with our order—because once you open the package, it's automatically non-refundable. Whether you try it on or not, opening the package seals your fate.

I genuinely didn't see any swimwear return policy on their website unless you ask for a refund and get surprised. Beware! Don’t make the same mistake. Money wasted.