Lunera Reviews 

Reply from Lunera

Mar 5, 2026

Hi Samantha,

We want to assure you that we have no adverts featuring the Princess of Wales, nor would we ever use fake advertisements of any kind. This may have been another company and not ours. We take this very seriously and appreciate you letting us know.

Reply from Lunera

Mar 5, 2026

Hi Sara,

Thank you for taking the time to leave your feedback. We're sorry to hear the product didn't meet your expectations.

Regarding our refund policy, we'd like to explain the reasoning behind it. We originally offered a 90-day money back guarantee, but we extended this to 180 days because we understand that people don't always remember to take their supplement every single day. However, the 180-day guarantee applies to a single order. When a customer places a second order, it indicates they were satisfied enough with their initial course to order again. Unfortunately, we introduced this policy after experiencing multiple cases where customers would claim a refund and then simply reorder, which isn't fair to our business or other customers. If you email us at hello@lunera.co.uk we can arrange you a refund in this case.

As for the product itself, our formula is far more than a basic multivitamin. Each ingredient has been specifically selected and carefully dosed based on research to work together as part of a targeted formulation.

We understand this may be frustrating and we're sorry we couldn't resolve this to your satisfaction.

Best,
Kyle, Co-founder

Reply from Lunera

Mar 3, 2026

Hi there,

I'm so sorry about the trouble you've had. I've just sent you an email, but to confirm here as well: your subscription has been fully cancelled and I've processed a complete refund to your account, which should be with you within 3–5 working days.

Apologies again for the delay in getting back to you, and thank you for your patience. If you need anything else at all, don't hesitate to reach out.

All the best,
Kyle, Co-founder

Reply from Lunera

Mar 3, 2026

Hi Emma,

Thank you for taking the time to leave your feedback, I'm really sorry to hear about your experience, and I completely understand your frustration.

Just so you know, we do send two reminder emails three days before your next order is processed, giving you the option to continue or cancel. I appreciate that life gets busy though, especially when you're dealing with the very symptoms our product is designed to help with, so I hear you on that. Cancellations happen instantly so there is no 24hr buffer as long as you cancel it before the order is processed your good. We will look at adding in a 7-day reminder as well.

I also want to be transparent about why our return policy is the way it is. Unfortunately, we've had situations in the past where customers would request a refund but keep and continue using the product, which meant we had to tighten things up to keep the process fair for everyone. I know that's frustrating when you're on the other side of it, and I'm sorry it's felt like the terms are working against you rather than for you.

That said, I genuinely want to put this right for you. If you could drop us an email with your order number, I'll personally make sure we get your refund sorted straight away.

We really do try to be as clear and upfront as possible with how the subscription works, but your feedback is valuable and helps us do better. I hope we can resolve this for you quickly.

Best,
Kyle, Co-founder

Reply from Lunera

Feb 20, 2026

Hi Kerry,

Thank you for taking the time to share your experience, we're sorry to hear it hasn't met your expectations, and we genuinely want to help make this right.

First, regarding the product itself: our supplement is formulated to support women through menopause over time, and many of our customers begin to notice changes after consistent use over several weeks.
We'd never want you to feel stuck with something that isn't working for you, and our team is always happy to talk through your experience.

We'd also like to gently address your concerns around the subscription, as we know this can be a sensitive topic.
Transparency is something we take very seriously, which is why we've built several layers of communication into our process:

- When you first placed your order, you would have received an email confirmation clearly confirming your subscription.
- We also send a billing reminder three days before each renewal, giving you plenty of time to skip, pause, or cancel — no questions asked.
- On top of that, we send weekly check-in emails to make sure you're happy, answer any questions, and remind you that our team is just a message away.

Regarding your emails to us, we are truly sorry if our responses didn't reach you. That's not the experience we want for anyone. We'd love the chance to look into this personally and make sure you're taken care of.

We've reached out to your email with the solution we hope you will be ok with.

We hope to hear from you soon, Kerry.

Warm wishes,
Chris, Co founder

Reply from Lunera

Feb 20, 2026

Hi there,

Thank you for taking the time to share your experience with us, we're really sorry to hear that our supplement hasn't made the difference you were hoping for.

We know how frustrating it can be when you commit to something for weeks and don't feel the results you were expecting, and we completely understand your disappointment.

Every woman's menopause journey is unique, and unfortunately that means what works wonderfully for one person doesn't always work the same way for another.

If you'd like to discuss a refund or if there's anything at all we can do, please don't hesitate to reach out to us at hello@lunera.co.uk.

We're a small team and we respond to every message personally, you'll never be left waiting or ignored.

We truly hope to hear from you so that we can get this fixed, and hope things improve for you,

Take care of yourself

Chris, Co founder

Reply from Lunera

Feb 20, 2026

Hi Tracey,

Thank you for your honesty, we really appreciate you sharing where you're at with the product.

We completely understand how disheartening it can be when you don't see changes as quickly as you'd hoped.

We also know that every woman's body responds differently, and we never want anyone to feel like they're just waiting and hoping.

That's exactly why we encourage our customers to reach out to us directly, we've worked with many women who felt the same way at the one-month stage, and together we were able to identify small adjustments that made a real difference in their results.

We'd genuinely love to hear from you, Tracey. Whether it's to talk through your experience, explore what might help, or simply ask questions.

You're not just a customer to us, and we don't want you to go through this feeling unsupported.

Menopause is hard enough as it is, we're in your corner.

Warm wishes,

Chris, Lunera Co founder

Reply from Lunera

Feb 12, 2026

Hi Katharine,

Thank you for taking the time to leave your feedback — we're sorry to hear about your experience.

After investigating, it appears your messages didn't reach our inbox, which is something we're looking into to make sure it doesn't happen again. That said, we take full responsibility for the delay, and we sincerely apologise for the inconvenience.

We're pleased to confirm that your refund has now been processed and should be with you within 3–5 business days. We absolutely stand behind our refund policy and would never want any customer to feel otherwise.

We appreciate that our products aren't the right fit for everyone, and we respect your honest feedback. If there's anything else we can help with, please don't hesitate to contact us directly.

Wishing you all the best,
Kyle, Co-founder

Reply from Lunera

Feb 11, 2026

Hi Trudi,

We're truly sorry to hear that you haven't seen the results you were hoping for after 11 weeks, we completely understand how frustrating that must be, especially when you've committed to using the product for that length of time. Every person's body responds differently, and while many of our customers do see positive changes, we appreciate that it simply hasn't worked out for you in this case, and we're sorry for that.

We wanted to let you know that we've already reached out to you via email and have processed a full refund for your order, so please do keep an eye on your inbox if you haven't seen it yet.

Regarding the refund policy, we're not quite sure where the information about a 30-day limitation came from, but we'd like to reassure you, and anyone reading this, that our 180-day money-back guarantee is exactly as advertised. It applies for the full 180 days, no matter how much of the product you've used or how long you've been trying it.

We're sorry we couldn't deliver the results you were looking for, but we hope the refund and this clarification go some way towards making things right.

If you have any further questions at all, please don't hesitate to get in touch with us directly.

Best,
Kyle, Co-founder