Lunera Reviews 

214
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 214 reviews, reviewers had a great experience with this company. Customers often mention that the supplements help reduce bloating, improve sleep quality, and provide a welcome boost in daily energy throughout the day. People also appreciate the supportive weekly communications, easy ordering, and the attentive customer service team guiding them during their wellness journey. However, some reviewers were not happy with the refund process, mentioning that multiple emails went completely unanswered when trying to return unused products. A few other consumers also felt that the capsules simply did not work for their specific symptoms or occasionally caused unexpected physical reactions.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that it has helped manage menopause symptoms... See more

Customer service

Customers report positive experiences with customer_service, highlighting great communication and helpful... See more

Quality

Users describe positive interactions with quality, noting that the natural ingredients help improve sleep,... See more

Refund

Reviewers highlight ambiguous aspects of refund, reflecting a high level of disagreement among experiences.... See more

Response time

People report ambiguous experiences with response time, characterized by high disagreement among reviewers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Started these three weeks ago.I am pretty fit nearly 10 years post menopausal and despite watching my diet,and exercising I could not get rid of my stomach i felt slow bloated at the end of each da... See more

Rated 4 out of 5 stars

Have only been taking for three weeks, so not long enough to know for sure, but I'm definitely sleeping better and have more energy. I'm actually Post Menopause, but still thought I'd give it a go. Wi... See more

Rated 4 out of 5 stars

Only been taking it for a week or so and definitely feel like I’m less bloated. Mood is lifting and emotions calming. Even if it’s psychosomatic I it’s an improvement and we’ll see how I go!! Custo... See more

Rated 5 out of 5 stars

I'm nearly three weeks in and feeling more positive, less achy, less brain fog and more energy. I've been sceptical about products as I've tried so many, but I've noticed positive changes already,... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

Lunera is a menopause wellness brand dedicated to helping women feel their best during every stage of menopause. Our supplements are made with carefully selected, high-quality ingredients designed to support energy, mood, and overall wellbeing, so you can feel confident and in control again.


Contact info

4.0

Great

TrustScore 4 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(214)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disappointed

Have just finished week 4 & if I’m brutally honest there’s been very little change for me. Sleep pattern is still horrendous, waking a minimum of 3 times a night although I do seem to drift back off quicker just lately. Energy levels are still flagging and the real bugbear, absolutely no change on the scales 😩
I did purchase a 3 month supply and as such will continue but do feel very disappointed at this moment in time…

February 7, 2026
Unprompted review
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Rated 5 out of 5 stars

I’m just going into my third week of…

I’m just going into my third week of using this product and it’s definitely starting to show. My sleeping pattern has greatly improved and I have more energy in the day, the bloating doesn’t feel quite so bad and I’m excited to see if that continues to improve and also weight loss too
My skins is also brighter and firmer too

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Blown away

Blown away - I've been taking Lunera since before Christmas and it does make me feel better; I feel more in control and 'centred' within myself and also calmer. I had over-ordered and cancelled my subscription yesterday. This morning I received a phone call from 1 of the 2 founders of Lunera - there was no pressure, no sales patter, he genuinely wanted to know how my experience had gone and if there was anything that could be improved. I explained my situation and that I would be ordering more in the future. Couldn't have been a nicer phone call and I'm really, really impressed by their customer service and commitment to customers!

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Noticed an improvement in my sleeping…

Noticed an improvement in my sleeping habits within a few days. Had to email regarding a lost/delayed delivery and the customer service was second to none. Prompt, friendly responses. All in all a great experience from start to finish.

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

I was very sceptical about this product…

I was very sceptical about this product thinking it was just an instagram gimmick. But only after a week I’ve noticed I’m sleeping so much better and my night sweats have reduced considerably! Even if that’s the only thing It helps with I’m grateful. Looking forward to seeing what the next few weeks might bring.

January 21, 2026
Unprompted review
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Rated 5 out of 5 stars

One month in, 6lb off!

Well, 1 month in and 6lb off! I'm actually amazed as I have a constant battle to lose - and keep off - even a couple of pounds. As I'm only 4ft 11, every pound counts! I'm 60 and hit menopause very late, so only just post-menopausal. I started taking Lunera at the beginning of January and along with the weight loss, it seems to have helped curb the snack cravings I always used to get mid-afternoon and I'm sleeping a lot better too, with no night sweats. I'll carry on taking Lunera as I'm hoping to lose another 9-10lb to get back to my fighting weight!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

My little Miracle worker

I can’t thank you enough for producing these supplement's. I hit a brick wall with the NHS along time ago. I’ve been struggling with my hormones since I had my youngest son 23 yrs ago! As I was only in my 30s they didn’t take me seriously. You know your own body but according to medical text books I didn’t fit in to that category. I’m now 57 still struggling until I came across this magic supplement that’s really helping me. Believe me when I say I just kept hitting a brick wall. I tried HRT had to stop didn’t agree with me kept giving me serious leg pain so they stopped it. I then had a blood clot which put me in to cardiac arrest. So now I can’t take anything that gives an oestrogen effect. So I was left alone 4 yrs ago to deal with this on my own. Every time I seemed to find something herbal doctors wouldn’t give the go ahead because I’m on meds for my heart. I even saw a Gynaecologist who was a man. The most arrogant man I’ve ever come across he basically said because I have some weight on me it’s down to that as that won’t be helping? Then asked if I drove I said at the moment no as ide just had a procedure. His reply was well at least your not driving to Mc Donald’s or Kentucky. I literally sat there and was verbally abused and I let him do it. Believe me if he tried today he wouldn’t get away with it. So this supplement has worked wonders for me it has stopped my hot flushes. Helped my thoughts, keeps me calm, helped my hair and skin and I’m loosing weight on it too. I’m only half way through my second box. So really if your wondering if it works or deciding to try it. Just go for it you really won’t be disappointed. It’s changed my life for the better. So Thankyou guys for doing this for your mums. The rest of us women who struggle I can’t thank you enough for giving me my life back to find who I am again not just a shell of myself. Thankyou from the bottom of my heart. Tracey.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Really changed my life!

I have been taking the Hormone Balance for 10 weeks now.

Whilst I am not 100%, I do feel better! I have no brain fog whatsoever, the hot flushes that had returned in the summer have disappeared and I feel energetic. I have started working out twice a week at an exclusive ladies gym, where women like me, go to train with the support of a trainer. It has made me feel so much better in myself, just wish my weight would shift 🤔.
I have raved about your product to so many people, me is back in control! I am even going in my first girly spa weekend abroad next month!
This has really changed my life.

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

So I put a review on here five days ago…

So I put a review on here five days ago saying I wanted to cancel my subscription and claim the money back guarantee as my emails were going unanswered
You responded straight away probably to make yourself look more reputable you asked me to email you with my order number and said you would deal with this email
I have done and I have still had no response
It’s a lot of money to buy into your product and I only did so knowing I had some guarantee
In this time where most people are struggling to get by I would say to anybody to avoid this company if the product does not work for you despite the guarantee there seems to be little or no customer care
I will not let this just drop

January 19, 2026
Unprompted review
Lunera logo

Reply from Lunera

Hi G M,

I'm so sorry to hear about your experience and I completely understand your frustration. You're absolutely right - when you've invested in a product with a guarantee, you should be able to rely on that promise.

I want to be completely transparent with you: we've spent time today searching through all of our systems trying to locate your emails and order, but unfortunately we haven't been able to find them. I'm not sure what's happened, but please know this isn't intentional - we genuinely want to help you. The issue is also we don't know your full name, only 'GM' so we're trying to find customers associated to this initials. We went through our emails regarding refunds and cannot find one that hasn't been actioned yet.

Could I kindly ask you to send us one more email to hello@lunera.co.uk with the subject line 'Trustpilot Review Response'?

If you could include your full name and order number, I'll personally make sure this is dealt with as an absolute priority. I'll be keeping an eye out for it.

Again, I'm really sorry for the trouble this has caused you. We'll get this sorted for you. As you can see by our other reviews we honour every guarantee, some do get missed accidentally but we would never not give someone there money back if they're not happy. I understand we have some 1-star reviews in regards to a refund here and there but they have always been resolved within the day once we've found the case.

Best,
Kyle, Co-founder

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Rated 5 out of 5 stars

Started to take these 2 weeks ago in…

Started to take these 2 weeks ago in the morning first thing. I have noticed that after the first week my sleep has improved and my energy levels. I am definitely get uninterrupted sleep for the first time in months. My hot flushes have reduced to almost none.

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Wasn't for me.

Wasn't for me.
After taking for nearly 2 weeks I came out in a red rash, looked and felt like sunburn and so damn itchy, still suffering now after 1 week.
Doctor advised me to stop taking them.
It also made me very poorly.
I also found that they made me gain weight.
It obviously wasn't good for my body but from all the reviews I read it appears it works for everyone else.
I emailed customer service and asked for a refund, they informed me to where to send all unopened bottles to and a refund will be issued.

January 10, 2026
Unprompted review
Lunera logo

Reply from Lunera

Hi Karen,

First, I'm really sorry that our product caused you such discomfort.

What you described sounds genuinely unpleasant, and I hope you're feeling much better now.

As soon as I heard about your experience, I made sure your full refund was processed straight away.

While we're proud that our formula has helped so many women through menopause, we also know that every body is different, and when something doesn't work, the least we can do is make sure our customers feel looked after.

We genuinely care about the women who trust us with their health. That means listening when things go wrong and doing everything we can to make it right.

I hope we've done that for you, Karen.

If there's ever anything else we can do, please don't hesitate to reach out to us directly.

Wishing you all the very best.

Warmly,

Chris, Co-founder

Rated 5 out of 5 stars

I'm smiling again

Where do I start? I've been struggling with menopausal symptoms since 2022 (mood swings, lethargy, hot flushes etc) but I never struggled with my weight I always seemed to be able to keep on top of any weight gain by walking and cutting out snacks and alcohol. It was suggested to me as I cannot take hrt that joining the gym would help with my mood and general well being. I joined the gym and for a while all was good, I was happier in myself and I thought this was my answer, but over time, my enthusiasm began to wane.
By the time 2025 came around the the gym visits had become less. It was no longer making me happy. I still continued to walk everyday and to tried to watch my diet but I'd be constantly hungry so I'd snack throughout the day, my mood was at an all time low, I was always tired, my joints ached and my body was changing and nothing I did seemed to help. I've always prided myself on not having much of a tummy but now I had a substantial tummy which seemed to hang like an apron. I'd look in the mirror and I didn't recognise myself, my face as well as my arms, tummy, thighs and bum had all gained weight, this depressed me even more. I scoured the internet for that magic fix that would take it away but the few I tried that promised everything gave me nothing. I got even more disheartened when I saw all over the internet that friends and complete strangers were losing huge amounts of weight using the jabs but due to medical reasons I could not use them.
I honestly thought this body that I was now living in was going to be the body I had for the rest of my life and that the constant aches and low mood was just something I was going to have to live with. Until one day I was scrolling on Facebook and saw an advertisement for Lunera. Now as a lot of you reading this review will be sceptical, so was I, but I honestly thought what had I got to lose?
Within the first few days of Lunera my mood had begun to lift, my appetite to snack had subsided, I began to feel better in myself and I've only gotten better as the weeks have gone by. I sleep better, my joints no longer ache ( I now play badminton twice a week), so far I've lost 7kg in weight, my mood and confidence is at an all time high, but most of all and the most important thing to me and to my family is that I'm smiling again.

January 10, 2026
Unprompted review
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Rated 4 out of 5 stars

The first week was great

The first week was great, the second week felt the bloating came back, however I’m in going into my third week now and I do feel better again. I will keep taking these.

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

They offer a refund - rubbish

They offer a refund. But as soon as you ask for one they ignore you and block you! Contrary to the reply, there has been no conversation?? And you have not replied to 2 emails asking for a refund? You only replied to the first one asking me to keep taking g them for 3 weeks and I sent you some details then! And you have blocked me on facebook

January 6, 2026
Unprompted review
Lunera logo

Reply from Lunera

Update reply:
Hi Karen,
I am sorry you feel this way. I sent you another email yesterday confirming your refund and I am unsure how these are not being delivered to your inbox. The refund was processed 2 days ago and the funds should be with you in 3-5 days. Alongside another email notification confirming this.
As mentioned below, we never want our customers to feel this way and we're so sorry this has happened to you. Rest assured your funds are on the way back.
----
Hi Karen,
Thank you for taking the time to leave feedback. We're sorry to hear you feel this way, but we'd like to clarify what happened.

We replied to two emails you sent us, and on several occasions we reached out asking for a bit more information about your routine so we could better understand your experience. As soon as we had the details we needed, we initiated the refund process straight away.
Following our conversation last night, your refund has now been processed and the funds should arrive in your bank account within 3–5 working days.

We're genuinely sorry if you ever felt ignored—that's never our intention. We always strive to help as many customers as possible and ensure everyone has a positive experience.

If you have any issues with the refund or need any further assistance, please don't hesitate to get in touch.
Best wishes,
Kyle, Co-founder

Rated 5 out of 5 stars

Fantastic customer service

Whilst this didn’t work for me . I think my problems are more age related . I have given 5 stars because cancelling my subscription was a breeze . 1 email ,quick reply cancelled . Unlike some others who make you jump through hoops to cancel . Lunera are a breath of fresh air .

January 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Fab customer service and some positive results

I have only been taking these for two weeks so part of the reason I have given 5 stars is due to the excellent customer service I received when Evri failed to deliver my parcel and a new one was sent out. The response to my email was almost immediate and I was kept informed throughout until my new parcel arrived safely.

It is a little too early to comment fully on the results but so far I am sleeping so much better and ache less.

I will update my review again when I have been taking them longer but so far I am very happy.

December 28, 2025
Unprompted review

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