This is the second time I have used Lunns. The staff are extremely helpful, go above and beyond and nothing is too much trouble. I would highly recommend them - I purchased online but because of the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were in looking at some Tudor watches for my wife. We were shown some watches that we hadn't considered and ultimately ended up purchasing one . Great experience . Very helpful staff , would recomm... See more
Company replied
Lunns are first class all the time. My husband purchased David Yurman ear rings and he also purchased a David Yurman necklace in December 2025. The welcome is lovely and the coffee beautiful. S... See more
Company replied
Excellent Customer service from knowledgeable and friendly staff in the Omega boutique. Purchased several watches from them over last couple of years. Wouldn't shop anywhere else.
Company replied
Company details
Written by the company
A renowned Northern Irish jeweller catering to clientele across the UK and the Republic of Ireland. With over six decades of rich heritage, we have consistently excelled in offering exquisite diamonds, luxury watches, and unparalleled customer service. Our independent family-owned business, now lead by its third generation, operates from our esteemed locations, nestled in the heart of Belfast and on Shipquay Street in Derry/Londonderry.
Our Shipping Promise
Free Delivery to the UK and ROI
When shopping with us, receive free delivery to the UK and ROI
Contact info
Queens Arcade, BT1 5FE, Belfast, United Kingdom
- 028 90329799
- concierge@lunns.com
- lunns.com
4.9
Excellent
401 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and very professional…
Excellent service and very professional throughout
Cannot recommend highly enough
Met all my needs when purchasing a watch and watch winder
December 11, 2025
Reply from Lunn's Jewellers
Hi Janice,
Thank you for your kind 5 star review. We are so happy to hear you had such excellent service when shopping with us, and hope you enjoy your new timepiece. We look forward to seeing you again soon!
Best wishes, Lunn's
Amazing Experience!!
What a great experience I had ! Tara and Fraser were amazing and true assets to Lunn Jewelers ! They made me feel so special and I enjoyed my time there ! There knowledge on watches was very very impressive
Thank you so much guys and see you soon:)
Kind regards
Danish
February 24, 2026
Reply from Lunn's Jewellers
Hi Danish,
Many thanks for your kind 5 star review. We are so pleased to hear of the service you received from Tara and Fraser, and will be sure to pass this message on to him. We look forward to seeing you again in the near future.
Best wishes, Lunn's
Excellent customer service and…
Excellent customer service and delighted with my purchase
December 17, 2025
Reply from Lunn's Jewellers
Hi there,
Thank you for your kind 5 star review. We are pleased to hear you received excellent customer service! We look forward to seeing you again soon.
Best wishes, Lunn's
Really pleased with my online purchase…
Really pleased with my online purchase and great care was given to the packaging.
March 3, 2026
Reply from Lunn's Jewellers
Hi there,
Thank you for your kind 5 star review. We are delighted to hear you had such a wonderful experiece shopping online, and we look forward to dealing with you again in the future!
Best wishes, Lunn's
Reply from Lunn's Jewellers
Hi Stephen,
Thank you for your kind 5 star review. We are delighted you are happy with your bracelet, and look forward to dealing with you again in the future!
Best wishes, Lunn's
Today I happened to be passing Lunn's…
Today I happened to be passing Lunn's Rolex store and popped in after seeing an incredible variety of watches in the window. Once inside, I was privileged to spend over an hour with Morgen, who shared his knowledge and passion for horology with me. It genuinely made my holiday. I also tried on a dizzying array of watches and was given a tour of the establishment. I cannot recommend this store more highly and intend to purchase my next watch from here.
March 12, 2026
Unprompted review
Reply from Lunn's Jewellers
Hi Joey,
Thank you for your kind 5 star review. We are delighted to hear about the fantastic experience you had in our Rolex boutique, and will be sure to pass this message on to Morgen. We look forward to welcoming you back in store soon!
Best wishes, Lunn's
Wow what can I say absolutely perfect I…
Wow what can I say absolutely perfect I had a question about delivery they took the time to call me and sort it out friendly polite and professional perfect thank you
February 24, 2026
Reply from Lunn's Jewellers
Hi Gary,
Thank you for your kind 5 star review. We are so pleased to hear you had such a wonderful experience online, and will be sure to pass this note on to the team. We look forward to dealing with you again in the future - and hope you enjoy your new timepiece!
Best wishes, Lunn's
Reply from Lunn's Jewellers
Hi Katie,
Thank you for your kind 5 star review. We are delighted you had such a positive experience shopping with us online, and look forward to dealing with you again in the future!
Best wishes, Lunn's
Luxuriant service
The sale and dispatch was prompt and accompanied by personalised messages from a team member, not the automated replies you get nowadays. The item was sent carefully packaged in premium packaging (and i mean premium!). Fantastic experience and would use again!
February 23, 2026
Reply from Lunn's Jewellers
Hi Dan,
Thank you for your kind 5 star review. We are delighted to hear you had such a wonderful experience shopping with us online, and will be sure to pass your message on to the team. We look forward to dealing with you again in the future!
Best wishes, Lunn's
Great experience at the Tudor boutique…
Great experience at the Tudor boutique with Brett and Matthew. Customer service was 10/10
February 28, 2026
Unprompted review
Reply from Lunn's Jewellers
Hi Peter,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience in our TUDOR boutique with Brett and Matthew, and we will be sure to pass this message on to them. We look forward to seeing you again soon.
Best wishes, Lunn's
From the moment we walked through the…
From the moment we walked through the door we felt welcomed and that they were going to do their best to make this a memorable experience. So professional, nothing was a problem!
January 8, 2026
Reply from Lunn's Jewellers
Hi Glenn,
Thank you for your kind 5 star review. We are delighted to hear you had such a personal experience when shopping with us. We look forward to seeing you again in the future!
Best wishes, Lunn's
Reply from Lunn's Jewellers
Hi Billy,
Thank you for your kind 5 star review. We are very happy to hear you always receive professional service when shopping with us, and we look forward to seeing you again soon!
Best wishes, Lunn's
Reply from Lunn's Jewellers
Hi Walter,
Thank you for your kind 5 star review. We are delighted to hear you recieved such fantastic service!
Best wishes, Lunn's
I am always treated professionally and politely
I am always treated professionally and politely in each boutique making each purchase an enjoyable experience.
January 31, 2026
Reply from Lunn's Jewellers
Hi Leo
Thank you for your kind 5 star review. We are delighted to hear of your experience, and look forward to seeing you again soon!
Best wishes, Lunn's
Very friendly and educated staff they…
Very friendly and educated staff they know their stuff
January 17, 2026
Reply from Lunn's Jewellers
Hi Julian,
Thank you for your kind 5 star review. We are very pleased to hear of the service you were provided, and look forward to seeing you again soon.
Best wishes, Lunn's
Fantastic watch repair and service
Fantastic watch repair and service. Professional from start to finish whilst being personal and accommodating!
January 17, 2026
Reply from Lunn's Jewellers
Hi Gerry,
Thank you for your kind 5 star review. It is great to hear you had such a wonderful experience with our Aftercare department, and will be sure to pass this message on to the team. We will forward to seeing you again in the future!
Best wishes, Lunn's
Friendly and personable service.
Friendly and personable service with staff that were also knowledgeable and passionate about the products. Also, no pressure to make a decision and purchase an item.
January 17, 2026
Reply from Lunn's Jewellers
Hi Gary,
Thank you for your kind 5 star review. We are delighted to hear you had such a wonderful experience with us, and are looking forward to seeing you again in the future!
Best wishes, Lunn's
Fantastic Service!
Fantastic Service!
It is a pleasure dealing with Lunn's. Such friendly, helpful and knowledgeable staff.
February 11, 2026
Reply from Lunn's Jewellers
Hi Conor,
Thank you for your kind 5 star review. We are delighted to hear you had such wonderful service, and are looking forward to welcoming you back soon.
Best wishes, Lunn's
Excellent service both in store and…
Excellent service both in store and online. Would definitely recommend Lunns to family and friends.
February 3, 2026
Reply from Lunn's Jewellers
Hi June,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience in store and online. We look forward to welcoming you back soon!
Best wishes, Lunn's
We went to tag at lunns on Saturday…
We went to tag at lunns on Saturday 14th Feb and I can honestly say it was a joy to be there. Charlie was looking after my husband and Jess was his wing woman a great combo. After looking at four watches and no one rushed us hubby picked what he wanted but I had spotted a watch to. So yes both where bought and hubby and I left happy (me more jolly as I’d had some fizz) I really cannot thank Charlie and Jess for all their help what lovely people. Xxxxxx
February 14, 2026
Unprompted review
Reply from Lunn's Jewellers
Hi Johnston & Nichola,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with Charlie and Jess. We will be sure to pass this message on to them, and we hope you both enjoy your new timepieces. We look forward to seeing you both again soon!
Best wishes, Lunn's
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.