lustahair.com Reviews 

74
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, describing the hair as beautiful, soft, natural-looking, and of excellent grade, often exceeding expectations. Many people highlight the exceptional customer service, noting the staff's kindness, helpfulness, and supportive approach throughout the entire purchasing process and beyond. Reviewers frequently express how the products have positively impacted their confidence and well-being, making them feel beautiful and carefree. However, some customers also noted issues with product quality, reporting that the hair color changed and experienced severe shedding after a few months, leading to dissatisfaction. A few other people also felt that the online color depictions were inaccurate, resulting in the received product being darker or not matching their expectations.

What people talk about most

Product

Customers had positive experiences with product, praising the beautiful, soft, and natural-looking hair, with... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the hair products as beautiful,... See more

Staff

Users describe positive interactions with staff, consistently praising the team as kind, helpful, and... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as outstanding,... See more

Service

People report positive experiences with service, often describing it as great, accommodating, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company may actually have changed my life. Following my diagnoses of androgenic alopecia my confidence was at an all time low. My topper has changed everything. I know longer even notice I'm wea... See more

Rated 5 out of 5 stars

I really enjoyed the whole experience when I bought my Lusta topper. The meeting beforehand to show me the pieces in real time, the unboxing and support when I received my topper and all communicati... See more

Company replied

Rated 5 out of 5 stars

The customer service was outstanding at Lusta Hair. The topper I received is truly beautiful, soft and very natural looking. I’m very happy with my purchase and will be buying again in the future.

Rated 5 out of 5 stars

Quick shipping, beautiful high quality hair, gorgeous shipping materials, and lots of extra topper/ wig care goodies included! I really appreciate the extra touches!! You really are getting your mon... See more


4.6

Excellent

TrustScore 4.5 out of 5

74 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(74)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Toasted Blonde Wig

I own a Lusta topper and love it, but wanted the total freedom a wig can bring. I had never worn a wig before, so was a bit nervous it would “look like a wig”. After playing with the wig to make it “my hair, I feel fabulous in it! My hairdresser cut face framing layers into it and everyone in the salon was blown away by the wig and how real it looks! For the ones who had never met me before, they thought it was my actual hair! The quality is superb, the hair so silky, and the staff at Lusta gave me tips and tricks for wearing it. They walk with you from the first moment they chat with you to make sure you are in love with your hair experience. I am. Thank you for knocking it out of the park, Lusta!! I’ll be back for more🩷

March 25, 2026
Rated 5 out of 5 stars

Excellent in all aspects

Beautiful high-quality hair and lots of it. Excellent construction, and comfortable base. My consultant, Kate, provided great support and chose a perfect color match.

February 20, 2026
Rated 5 out of 5 stars

Love, Love, Love!

Wow! Everyone at Lusta is beautiful, friendly, knowledgable and helpful! My topper is so beautiful! The hair is so soft, shiny and such a vision! I reached out to a salon here in California which was recommended on the Lusta website and will be having my topper customized!
Thank you Lusta!

February 20, 2026
Rated 5 out of 5 stars

Lusta…wow

Lusta…wow! I am so impressed by this amazing company and their dedication to customer service. Hair loss is an extremely sad and overwhelming feeling. I cannot begin to explain how much Lusta has helped me through this difficult time. From ordering my first ever wig in the wrong size, crying over a video chat with the most caring and supportive person, having my wig exchanged for a new size, and teaching me how to make sizing adjustments and feeling comfortable and confident, to ruining it! Lusta even helped connect me with a company that will help repair my wig. The support and care from their team is so amazing! I will be a lifelong fan of Lusta Hair and their entire team! They’ve been there for me through tears of overwhelming panic to tears of pure happiness. Thank you Lusta!

January 30, 2026
Rated 5 out of 5 stars

Lilli was absolutely amazing

Lilli was absolutely amazing! She answered all of my questions in my countless emails and was very patient with me. I really enjoyed our virtual appointments. I trusted in her recommendations. As far as my topper I am in love! The quality and color is perfection. Thank you

February 2, 2026
Rated 5 out of 5 stars

Great experience, returning customer

I placed my order late December, and requested the signature cut. The hair its beautiful and the cut was perfect. This is my first lace-top topper that I've ordered from Lusta, and I am very happy with it. The quality is great, and this topper is my new go-to daily wear hair

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Success of ordering online!!


I have been wearing wigs for 40 years now with my first wig at 16 yrs old. The amazing support I received from Lusta when sourcing a wig online for the first time was so detailed that this time around I was more confident in making decisions on my own. Family, friends coworkers have told me this wig from Lusta is by far the most natural one ever!! Thank you for all your support when my order was stuck at Customs, another layer of stress that I didn’t anticipate and you jumped in to make sure I was able to get my package! ❤️my new hair!!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Over the moon with my Lusta experience!

Hi, I was so excited to receive my 18” Maple Butter Topper! Upon trying it on, it was everything Kimberley and the team had promised on their website and video’s. The colour was such a pretty blond with many different shades to blend. The quality of the hair was just the right density and the human hair was super soft and A Grade condition. The base was just blending into the blond looking realistic and also a beautiful colour at the root. I’d been thinking about the purchase very carefully for some time and I could not be happier with the result! Thank you to all the Lusta team for a stand out quality product, that arrived quickly and efficiently. Thank you for being true to your product and delivering exactly the colours you advertise. Amanda

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

First time buying a topper online.

I was diagnosed with Androgenic Alopecia when I was 12 years old. I am now nearly 30.
For years I have struggled with my appearance feeling bad about myself, trying to cover up my thinning with root spray, hair fibres and spending so much money on tape in extensions which didn’t do much of a difference. I got my first topper a few years ago in a hairdressers where I live, I wasn’t shown how to look after it or even how to put it on and avoided wearing it as I felt it looked very fake. I followed Lusta for a long time and was afraid to buy as it was online. After looking at the reviews and the return policy I bit the bullet and bought one. Wow I would never ever look back, not only is the piece so natural and sits so perfect on my head you wouldn’t even know it wasn’t growing from my head but the support the team offer to their customers is just amazing, you feel part of a community and less alone. It’s also great that the owner has hair loss too so understands the feelings around buying hair, quality of hair and also how scary is to first start wearing hair and you would know how personal it is to her as it shows in the work of Lusta. I would recommend anyone who is looking to buy hair to look into Lusta as you will not regret it!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Why did I wait so long?!

It took me a while to reach out to Lusta because I was afraid of change. Once I did, I was disappointed that I had waited so long! The Lusta team has been super responsive, supportive, and understanding. My game changer piece arrived quickly, and the hair was absolutely beautiful. It looks so real!! I was used to wearing vacuum pieces, so the Lusta piece is so light and natural. I couldn’t believe the difference. I’ll definitely order from them again, and am looking forward to seeing their new pieces that are coming out soon! Can’t wait to see how they’ve improved on something that was already fantastic!

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Lusta is 100% the best hair topper/ wig company I’ve purchased from

If there’s one thing I know is I’m not graceful. I am clumsy, I’m messy and I do not fall under a category of being “neat”. This type of lifestyle is acceptable with the lusta hair company/kimberlys hard work. I have accidentally pulled my wig stands with the paddle brush. It was not going to slip off of my head. I’ve gone on rollercoasters. No worries, it stayed on perfectly! I was nervous about this one. I really think after years of being apart of the lusta community their customer service is top tier. This is why I continuously stay purchasing through them. They are supportive and so caring, truly! I’ve been on a cancer journey. They ask me how I’m doing and check in on me often! I feel the love. I wear my pieces daily and they last the rest of time no questions. Everyone who knows me closely says they could never tell I was wearing hair. My mom said she wants one now, too because of how realistic it looks. I cannot rave about how comforting the lusta team is with unboxing your pieces. They will guide you every step of the way with wearing your new piece. Not once did I feel alone after purchasing through lusta! The customer service are so pleasant and it makes a difference! I cannot wait to see what’s in store for lustas future. I know I will be there for it all.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

I have alopecia since Im 17 years old

I have alopecia since Im 17 years old. I found Lusta and after A LOT of research I decided to give it a try and I don't regret it. It has helped me with my confidence, it looks real and I love it.
I'll repurchase 100%.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible experience

The girls at Lusta hair were incredible, the customer service and help was the best customer service I have ever experience. Would definitely recommend :)

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Lusta for life

The Lusta team is incredibly kind, helpful, and insanely good at what they do! I have two toppers, and for both of them the colour match was absolutely perfect. After so many years of sadness, it feels amazing not to have to worry about my hair anymore. The toppers are so easy to attach, the clips are comfortable, and you don’t even feel like you’re wearing anything on your head. I’ll never buy anywhere else again ❤️

February 8, 2026
Unprompted review

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