LuuQx.com Reviews 1,131

How you can take money from so many people and not to give them back. And really nobody is doing nothing? Where is Police? Where are our money? I'm waiting from 19.february, sent too many e mails. Why are you not going to work somewhere else if you don't know how to do business and then u angry cos people are saying u scam. What else we must thinking. People stuck without products and money. Last time u sent an e mails that mollie blocked your account and after few days that is again opened. So I'm asking again where is my money and other people too?

Scammers!!! Terrible experience. I have ordered product on 04.01.2021 and never received it. I canceled my order but never get my refund. People, do not order ever from this website.

Do not buy anything from this company! It is a scam. They did not deliver my order and ignore all my emails. It is impossible to reach them.

They are for sure thieves!!!! DO NOT ORDER I’m going to report them to the police

After the delay, which was at one point also communicated by the company, my article was deliverred and I am very happy about it.
Not a fraudulent company, just had difficulties with processing the orders.

Scam! I never get my refund! Avoid buying from this company at all cost!

We bought a gift at the beginning of February and we are still waiting for the package.
We reported them to the police, please do the same!

Product with immediate delivery is not delivered, no response from customer service!

i made a purchase on 21-12-2020, didnt receive anything withing a month time, also no update about my products being shipped, asked for a refund, after some time i was told i would be refunded in two weeks and still nothing after another one month :D
got scammed...

Hope people will read this and be extra carefull using this website.

will try to get my money back through paypal's buyers protect, hopefully they can help.

good luck everybody.

Basically scammers (if you haven't figured out already). DON'T shop there unless you want to depart with your money and not receive anything.

This business can’t handle the operations. I ordered a cutlery set a month ago and I still haven’t received anything. When you ask for more news you get a horrible automatic mail system where you have to mail a specific word to get a specific reply, and they just keep on sending you the same reply when you want more information. I can understand you’re a bit behind after the holidays, but that time is passed. This is the worst customer service I’ve ever gotten and I hope they fix it soon.

100% cheaters ! 2 months I have no money back or my order delivered! Don’t order from here ! I will tell the police , you have to do that also!

We order table and chairs with unicorns for our daughter. We didn’t get no order already more then 2 months and no money back. And I don’t think that we ever gonna get it, because they didn’t answer the emails or if they answer the only answer is that they will check where it is, already for 2 months and it’s not possible to call them. So be careful who want to buy something from there.

No communication just automatic reply. I ordered a kitchen scale, paid and asked several time about the delivery. No phone number of them, the worst webshop I have ever used.

I have sent the ' Klacht' Email.

Please take my case seriously. it is only Euro 18,99 refund. Could be done in one minute

What a bad service !!

I have orderred a product in November 2020 and still have not received it! I tried to get in contact via email, but got no reply for any of my mails.
I understand the increased workload etc. and have been quite patient, but I have been waiting for my product for 3 months (!) now, which is quite some delay to the 3-5 days delivery promised on the website.

Great customer support.
I have contacted them about my order that was not shipped after 1 week. I understood that there was a backlog of orders and it will take a bit longer. However, I received my order within a day after contacting them.
The product is all good - and the price was quite nice compared to other webshops

Ordered 20-12, cancelled and after 3 weeks still no money back.

DO NOT ORDER!!!

They’re thieves and scammers. I’ve ordered my package in December and after weeks of no respond I cancelled it. I sent MANY Emails and kept receiving an automatic Email back. That’s why I cancelled it. Fast forward they accepted and send me an Email that they will refund me in 14 days. Weeks later I still didn’t get my refund. They send me an Email not te write a bad review. They’re more concerned about the reviews than sending your package or refunding your money!!! SO DO NOG ORDER!!!

No idee how they Got 2 stars. Unluss it's for how bad. Delevering, repaying and support.
After 3 months and police report stil courious if they wil pay back