Luvme Hair Reviews 6,081

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,079 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting the natural look, softness, and durability of the hair. Many people appreciate the wide variety of styles and colors available, making them feel beautiful and confident. The customer service team is frequently commended for their professionalism, patience, and kindness, often going above and beyond to resolve issues and ensure satisfaction. Reviewers also mention fast delivery and excellent communication throughout their purchasing journey. However, some customers experienced issues with product quality, noting concerns like excessive shedding, matting, or wigs not matching online descriptions. A few people also reported difficulties with customer service responsiveness and the return or exchange process, particularly when trying to address defective products.

What people talk about most

Product

Customers generally express satisfaction with the product quality, highlighting features like natural blend,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Quality

Consumers find quality to be positive. Many reviewers praise the hair quality, describing it as soft,... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team's professionalism, kindness,... See more

Order

People report positive experiences with order. Many customers praise the easy ordering process, timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have purchased more than a dozen wigs from Luvme Hair. Luvme has great quality 100% human hair wigs. They stand by their products. Customer service is knowledgeable and professional. I have had no p... See more

Rated 5 out of 5 stars

Tonight, I have experienced true professionalism at its best, and her name is Lucy. I was panicking, and she maintained her patience. She also listened very intently as I explained what was going on w... See more

Rated 5 out of 5 stars

I was checking my purchased history to make sure of an item I had selected before. In during so I came across an item I had not received. at less it appeared that way. I sent an email. Bommie went a... See more


Company details

  1. #5 of 58 best companies in Hair Product Store
  2. #69 of 294 best companies in Clothing Store

Written by the company

Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com .


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

It’s been two weeks since I returned my…

It’s been two weeks since I returned my order, but I still haven’t received a refund. In addition, due to an error on their part, I was charged twice, which put my account in the red for a few days. Although the issue has since been corrected, the difference between euros and dollars still caused me to lose money. As of now, I still haven’t received any update on my refund, and I’m starting to feel like it may never come. I keep being told that the refund is being processed, but it never actually happens, and I’m really starting to lose patience. It’s been two weeks now, and I still can’t get back nearly 100 euros.
It’s not the first time I’ve ordered from them — usually, everything goes smoothly, but this experience has really disappointed me in the brand.

February 26, 2026
Unprompted review
Luvme Hair logo

Reply from Luvme Hair

Hi Géna,

Thank you for taking the time to share your feedback. At Luvme Hair, we strive to provide excellent products and services, and we're truly sorry to hear that this experience has been frustrating. We completely understand how this situation, especially the double charge and currency exchange issues, has caused inconvenience and disappointment.

We truly value your feedback and took immediate action to investigate the matter. After thoroughly verifying with our financial department, we can confirm that the refund was successfully processed on our end. However, we understand that it hasn’t reflected in your account yet, and we sincerely apologize for the delay. To provide more clarity, we’ve also sent you an email with screenshots confirming the successful refund. Please check your inbox when you have a moment. If you don’t see it, kindly check your spam folder as well.

If the refund still hasn't appeared on your account after reviewing the details, we suggest reaching out to PayPal or your bank directly to verify if there are any additional steps needed on their end to complete the transaction. We're here to help if you need further assistance with that.

Please don’t hesitate to contact us if you have any other questions or concerns.

Best regards,
Customer Care Team
LUVME HAIR

Rated 5 out of 5 stars

Luvmehair has once again come through…

Luvmehair has once again come through for me! I absolutely love my wig. I’ve received so many compliments, and people keep asking if it’s my real hair! It looks so natural, and the curls are beautifully defined and absolutely gorgeous. And might I say… what lace? The lace blends so seamlessly, giving a true scalp-like finish that looks completely undetectable, I love this unit! The curl mousse is amazing too—it enhances the curls and holds them perfectly without weighing them down. I truly don’t see myself shopping anywhere else. Luvmehair will always be the best! 💕

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

I wore that unit to a birthday party

I wore that unit to a birthday party, I received a hundred of compliments not only love me hair made me feel confident, beautiful, elegant the list goes on , I love love Luvme hair , I wasn’t a wig lover until I met Luvme Hair. Excellent Job , deserved a 20 stars to be honest

February 21, 2026
Unprompted review
Rated 4 out of 5 stars

They Limit Reviews

UPDATE: Luvme.com changed my 4-star review to a 5-star review, without my knowledge or consent. I've asked them to take it down and am awaiting their cooperation.

The Luvme Hair website does not show reviews that are anything other than five-star. I submitted one weeks ago after purchasing a wig and my review has not been approved yet. So, beware of all the glowing reviews.

As to the wig, it's just okay--much like an Amazon wig. The precut promise isn't quite accurate, because I got a zigzag seam that I still had to trim. It is not HD, as advertised. Most importantly, it does not lay flat without glue as advertised. Bottom line, I had to work with it just like any other more affordable wig.

On the plus side, it is easy to style. I can wet it to refresh the curls and flat iron it too. The part needs plucking. But, as I said you have to work with it.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Love their wigs so much

Love their wigs. They are truly amazing. I like the easy stress free exchanges they let me do if i order a wig that doesnt look right on me. Its not the wig, its my big head lol i love how their wigs look like my real hair because of the pre tinted wig caps. I definitely recommend buying from luvme. Their wigs and products are amazing.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional company.

I initially received the wrong item and wanted to return it, to ensure I was a happy customer, they made it right. I kept the wig and am so glad I did, I love it and will continue to purchase my wigs, accessories and other products from Luvme. Thank you Luvme Hair for making me feel like a valued customer.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great Product

I purchased the Throw on and go glueless short pixie cut with bangs it came in a pretty purple box, lots of gifts were included with my wig order, it arrived quicker than I expected, this wig is so soft, I can't wait to style and wear it for my birthday next month

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible wigs

The website is very easy to navigate.
The shipping turnaround is very fast.
The wig is so incredible, I had to buy it twice.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been a Luvme Queen since 2022 and…

I’ve been a Luvme Queen since 2022 and have never been disappointed. Every wig has come with the best crafted unit. I’ve had people say I love your hair it looks like it coming out of your scalp. And their prices are very affordable. Shipping, processing and even customer service is top tier. I won’t order from no other hair company. Switching up is everything with LuvmeHair 💜

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

LuvMe hair has always been good…

LuvMe hair has always been good quality. I’ve bought bundles from the company and wigs and have been satisfied with both. My bundles lasted for about 2 months with no maintenance which is good to me because I can’t really do hair. My wigs always are long lasting and easy to wear.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Their advertisement is on point

Their advertisement is on point, Three orders so far has been satisfying. Delivery is as promised on time and packaged well. I wear the hair with confidence and best part is "no one can tell its not mine. So far I will keep trusting this company with my hair wear.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

The Perfect Fit

What made the experience great was first the ease at which I was able to find what I was looking for, apply a promo code and order. Secondly, the speed at which the product came was extremely fast (within 3 business days. Finally, when I got the wig, it was a quick and easy install (-10 minutes). I’m completely bald, so the extra band in the inside made for a perfect snug fit after removing the side combs which I apparently don’t need. The cornrows look so natural and the coils were soft and bouncy. I received many compliments.

February 14, 2026
Unprompted review
Rated 2 out of 5 stars

Water wave failure

I placed my order for a water wave wig on 11/07/2025 thinking it would be here before my birthday (11/25). I received it 12/14/2025 which was super late. It look and felt good when I got it. As I washed it and started running my fingers through it the amount of hair that shedded was enough to add another track. It came with a few items like stocking cap, clip, elastic bands, and glue tape. However the wig is ok but not great!!! Customer service is done through whats app. This was my 1st purchase from LUVME. I haven't made up my mind to make another...

January 15, 2026
Unprompted review
Luvme Hair logo

Reply from Luvme Hair

Hi E B,

Thank you so much for sharing your experience with us, and we’re really sorry to hear about the delays, especially since you were hoping to have the wig for your special day. Unfortunately, the carrier misplaced the package, but we issued an expedited reshipment. We truly appreciate your patience and understanding during this process, and we hope future orders will be smoother for you.

At LUVME HAIR, we’re committed to providing great products, and we’re really sorry that this time things didn’t work out as expected. We’ve sent you an email asking for more details, so when you have a chance, we’d love to hear from you.

If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,
Customer Care Team
LUVME HAIR

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