Edit: I ordered a product that did not arrive through Shop. It took about a week of emails, a poor Trustpilot review , and then eventually threatening the company with the 'Verbraucherzentrale Bun... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was offered 20% off via a text message and it wont allow me to add it to my cart and it also said free shipping before I went in to place my order and ai didnt get free shipping.
Company replied
Earlier today, I thought I completed an order, but then got two emails stating that I still had items left in my cart. I am hoping that I didn’t order twice. I am looking forward to trying the product... See more
Company replied
Nice product but marketing is not reflective of the goods . Adverts suggest you will have two foundations and a third free or a third and fourth free but you then send a brush? I would like to attach... See more
Company replied
Company details
Written by the company
Our mission is to create easy-care, no-fuss products that let you look confident day after day. That's why we produce high-quality cosmetics for eyelashes and eyebrows. Our products have won several awards and are laboratory tested. All our products are vegan and cruelty-free. Every day we strive to improve every aspect of our brand and our customer experience.
Contact info
Germany
- luxecosmetics.de
3.4
Average
763 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I absolutely love the foundation it…
I absolutely love the foundation it matches color perfectly. I will stay with this product for as long as it’s available! ❤️❤️❤️❤️❤️❤️❤️
August 10, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for taking the time to leave such an amazing review and for all the love! We are absolutely thrilled to hear that the foundation matches your skin tone perfectly and that it has earned a permanent place in your beauty routine. Knowing that you love the product this much truly means the world to us. We deeply appreciate your trust and continued support for Luxe!
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No information on models skin tone…
No information on models skin tone used. This would of greatly helped me choose the correct colour for my skin as im blonde.
August 10, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Hello! Thank you so much for taking the time to share your feedback with us. We take your suggestion regarding model skin tone details into full consideration, as we are always looking for ways to make shade selection easier for our customers. Should you need personalized assistance choosing your perfect shade, please feel free to reach out directly to our customer support team. We truly appreciate your time and support for Luxe!
So easy to get through and get ordered!
August 9, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for taking the time to leave us a review! We are absolutely thrilled to hear how easy and seamless your ordering process was. Creating a fast, hassle-free experience for our customers is always our top priority. We truly appreciate your support and cannot wait for you to receive your order!
5 stars for the product
5 stars for the product. I have always struggled with finding the right shade and this color adapting foundation blends nicely and is buildable if more coverage is needed. I have recently reordered so that I will have more when I run out. One tube lasted me approximately 2 months. Hoping the shipping is quicker this time. I believe there was a supply problem and I was able to get responses from customer services but it took it about 6 weeks to arrive.
July 30, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for the 5 stars and for sharing your detailed experience! We are thrilled to hear how well our color-adapting formula works for your shade match and that one tube gives you two full months of buildable coverage. We take your feedback regarding past delivery times into full consideration as we continuously work to speed up our fulfillment process. We deeply appreciate your patience, your repeat order, and your trust in Luxe!
Easy to order. Will update after I try the product.
Easy to order. Will update more after product received and tried.
August 9, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for taking the time to leave us a review! We are delighted to hear that you found the ordering process easy and smooth. We can't wait for your package to arrive and look forward to reading your updated review after you try the product. Thank you so much for your trust and support in Luxe!
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I was very sceptical about buying this…
I was very sceptical about buying this foundation!!! I’ve placed my second order as it’s a fantastic product.
August 9, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for taking a chance on us and giving our foundation a try! We are absolutely thrilled to hear that we were able to win you over and that you're already back for your second order. Knowing that you find it to be a fantastic product truly means the world to us. We deeply appreciate your continued support and trust in Luxe!
Reply from Luxe Cosmetics DE
Thank you so much for taking the time to leave such a sweet review! We are absolutely thrilled to hear that everything went smoothly and hassle-free for you. Providing a seamless and easy experience is always our top priority, so your feedback means the world to us. We truly appreciate your support and trust in Luxe!
Absolutely love the product
Absolutely love the product. It goes on flawlessly thank you
August 7, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for taking the time to leave such a lovely review! We are absolutely thrilled to hear how much you love the product and that it applies so flawlessly for you. Delivering seamless quality is always our top priority, so your feedback means the world to us. We truly appreciate your support and confidence in Luxe!
I took a chance trying this foundation
I took a chance trying this foundation. What could it hurt? It wasn't expensive and the reviews were good. I honestly wasn't expecting too much.
The first time I used it, (and I didn't use much), that white color blended and became the perfect skin tone color, and I swear it looks like I use a filter. My pores and tone and texture all are improved. A Little goes a long way and it's not heavy at all. I didn't even use primer . I am so impressed with this foundation that I ordered more. Ps: I am 59 years old, and it is as good or better than IL Makiage and IT cosmetics , and I love those .
August 7, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for taking the time to share such an incredible review! We are beyond thrilled to hear how much you love the shade-matching formula and that it gave your skin that smooth, filter-like finish at 59. Being compared so favorably to iconic brands is the highest compliment we could ask for. We truly appreciate your support, your repeat order, and your trust in Luxe!
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As an African American
As an African American, I purchased the medium dark. It is still too light. The dark is never available. Therefore, I am disappointed. With that said, the product does not sit on your face and it does not dry out throughout the day. I am 56 years old.
August 8, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Hello! Thank you so much for taking the time to leave such detailed feedback. We take your valuable comments regarding shade availability for deeper skin tones into full consideration as we work to expand and restock our inventory. We are, however, glad to hear that you enjoy the formula and finish on your skin at 56. Thank you for your support and for sharing your honest experience with us!
The totals didnt seem to add up right…
The totals didnt seem to add up right and I couldn't try 1 light 2 medium but I ordered anyway. This better work like you say or I'll stop payment and return
August 8, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Hello! Thank you for taking the time to share your feedback with us. We take your observations regarding shade selection and order totals into full consideration as we work to improve our checkout experience. Should you need personalized assistance with your purchase, please reach out directly to our customer support team with your order details. We truly appreciate your patience and your decision to give us a try!
No payments with SHOP
The buy one get two free is great, but using SHOP and not allowing payments doesn’t seem right. That’s one of the reasons I have SHOP.
August 8, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Hello! Thank you so much for sharing your feedback with us. We truly appreciate your kind words about our promotions and will take your feedback regarding installment payments into full consideration to help improve our shopping experience. Thank you for your time and support!
Shopping and check out was done in less…
Imagine my surprise when my card was charged more than what my invoice said the total was. When I contacted LUXE to try to figure out why they overcharged me, LUXE stated that they were NOT affiliated with this company who sold me the color match foundation, they do NOT sell the same products. This looks and smells like a fraudulent company. I've contacted the fake "LUXE" company to correct this situation and of course have not heard back from them. Disgusting that people participate in this kind of fraud. WOULD NOT RECOMMEND THIS COMPANY TO ANYONE! THEY OPENLY DECEIVE AND STEAL FROM HONEST PEOPLE
August 7, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for taking the time to leave us a review! We are absolutely thrilled to hear that your shopping and checkout experience was so quick and effortless. We take great pride in making sure our products live up to everything shown on our website. We truly appreciate your support and cannot wait for you to receive and try your order!
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Earlier today
Earlier today, I thought I completed an order, but then got two emails stating that I still had items left in my cart. I am hoping that I didn’t order twice. I am looking forward to trying the product.
August 8, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Hello! Thank you for sharing your feedback with us, and we completely understand your concern. To have your purchase status reviewed properly, please reach out directly to our customer support team with your order details. Our team will be happy to look into your case and assist you further. We appreciate your patience and look forward to you trying our product!
Perfect experience very easy and…
Perfect experience very easy and straightforward and love the buy one get one free thank you luxe
August 8, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for sharing your wonderful experience with us! We are absolutely thrilled to hear that the ordering process was quick and straightforward, and that you enjoyed our buy-one-get-one-free offer. Providing great value and a seamless shopping experience is always our top priority. We truly appreciate your support and confidence in Luxe!
Very easy to order
Very easy to order. On checkout it didn’t show the free brush etc. so I’ll have to wait until my order arrives. To see if the product does what it says on the tin. If OK I will happily give it a five star.
August 8, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Hello! Thank you so much for your review, and we are glad to hear that ordering was easy. We want to reassure you that even if free promotional items don't explicitly show up on the final checkout screen, our fulfillment team automatically adds the free brush to eligible orders during packing. We cannot wait for your package to arrive, and we look forward to hopefully earning that 5th star once you try the product. Thank you for your support!
I am 64 years old and what a difference Luxe made
I am 64 years old, and I couldn't understand why the makeup I wore for so many years all of a sudden started making my face look pasty and just really yucky-looking, so I decided to try Luxe, and wow, what a difference it made. I am on my second tube waiting for my new order to be delivered to me this is my new go-to foundation. I will add that I ordered a color-changing foundation from another online company, and I was not happy with it at all. It was terrible. It didn’t match my skin tone. I looked pale and pasty and when I contacted them to do a return, they don’t do returns so I am stuck with this other product however it will be going into the trash, but thank you Luxe for great products. You deserve more than five stars.🌟🌟🌟🌟🌟🌟🌟🌟🌟
August 6, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for sharing such a detailed and heartfelt story with us! We are beyond thrilled to hear how Luxe transformed your makeup routine and gave you the radiant finish you deserve at 64. We are so sorry to hear about your frustrating experience with that other company, but we are honored to be the brand you can truly trust. Thank you for your loyalty on your second order and for giving us all those extra stars!
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Easy process took less than five…
Easy process took less than five seconds to order…for us older people were not that tech savvy so thank you.
August 8, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for taking the time to share your feedback with us! We are absolutely thrilled to hear that the ordering process was so quick, simple, and hassle-free for you. Making our website easy and accessible for everyone is a top priority, so your words mean the world to us. We truly appreciate your support and hope you love your order!
This is my second order
This is my second order, Luxe is a game changer and I don’t see myself going back to normal foundations - ever 😊
June 1, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for your loyalty and for sharing such an incredible review! We are beyond thrilled to welcome you back for your second order and to hear that Luxe has been a total game changer for you. Knowing that you will never go back to regular foundations is the highest compliment we could ever receive. We truly appreciate your continued support and trust in our brand!
Great Product!
I have purchased this product before and I absolutely LOVE it! I actually had a lady tell me a couple days ago how pretty my skin is! I said "Well, thank you!" and I thought "it's this foundation!!" Ordering is simple. Delivery doesn't take too long. If you are a mature lady and having a problem finding the foundation for you...buy LUXE! You won't be sorry!!
August 8, 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for sharing such a wonderful experience with us! We are beyond thrilled to hear how much you love the foundation and that it brought you such a lovely compliment about your skin. Your recommendation for mature skin means the world to us, as does your continued trust in our ordering and delivery process. Thank you for being such a valued part of the Luxe family!
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