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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the glasses exceed expectations in terms of craftsmanship, luxurious feel, and stylish design. Many consumers highlight the exceptional customer service, describing it as fast, helpful, and attentive, making them feel appreciated. The delivery service is also frequently commended for its speed and efficiency, with many receiving their orders quickly and securely packaged. However, some people were dissatisfied with the quality, describing it as cheap and plastic-y, comparable to much lower-priced alternatives. Additionally, a few reviewers mentioned issues with customer service, specifically noting a lack of responsiveness from the owner.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the frames and... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the impeccable,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and quick... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

My first time Buying glasses online like this without trying them on. The glasses have exceeded expectations. Prescription is on point, quality is strong and heavy without being too heavy and has the... See more

Rated 5 out of 5 stars

I’m really impressed with Lux Frames! The sunglasses are high quality, stylish, and exactly as described. Delivery was super quick, and the packaging felt premium. Customer service was also spot on –... See more

Rated 5 out of 5 stars

Honestly where do I start, I purchased 2 pairs of rimless glasses from Lux Frames. Both are of high quality, very stylish, love the gold frames and exactly as you see on the website. The items were pa... See more

Rated 5 out of 5 stars

Honestly the service was as amazing as the product. It’s my first time in 29years of life wearing prescription sunglasses, believe when I tell you, ohhh boyyyy these sunglasses are 🔥🔥, I been feeli... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Perfection

Genuinely the easiest and best service i’ve had. The man running the company treated me with the utmost respect and delivered nothing but perfection with both of my glasses, I wouldn’t change a thing about my experience and urge everyone looking for eyewear to seriously consider Lux Frames!

April 10, 2026
Unprompted review
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Rated 5 out of 5 stars

The glasses YOU NEED

The customer service is impeccable like I swear to goodness these lot sort you out, give you the service you need, help you out with everything. I bought 2 glasses off them and it was super service and easy to go through. The advice they gave me for the glasses is amazing and got me to choose the right 2 pairs for me. When I got them they fit comfortably, look clean and beautiful. Already had many compliments at work and people asking where I got them from. The packaging was perfect and luxurious and I love it

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 customer service and the quality…

10/10 customer service and the quality of the glasses are very sturdy and firm. I would definitely recommend this to everyone. I have a very high prescription which usually leads me to have thicker lens but when I received the glasses they were super light and very the lens where thin and made with quality.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Best in the game!

Unparalleled customer service! Came into the showroom unsure about what frames would suit me, they consulted me and reassured me every step of the way. The glasses arrived before the expected arrival date and I was more than happy with the quality. Will definitely be back again.

March 23, 2026
Unprompted review
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Rated 5 out of 5 stars

10/10 service

Came into the office, received high level of personalised service and was well looked after. Glasses are very stylish and unique, and comfortable at the same time. Will definitely be coming back!

March 15, 2026
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Rated 5 out of 5 stars

Good Quality

Good Quality, Nice Looking, and im happy. Fyi peeps, not ALL expensive glasses are made of real glass lens all the time. lol Im happy 5star

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Lux Frames did it for me!

Lux Frames did it for me!! I not only found my frame, I’ve found my look forever! They’re the sort of company that moves heaven and earth just to ensure you see perfectly for your big sisters’ wedding day! Lux Frames you are nothing short of amazing and I’m already on my 4th pair!

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

High quality glasses

High quality glasses, prescription spot on. Customer service super fast responses and friendly. Highly recommend 👌👌

October 10, 2025
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Rated 5 out of 5 stars

10/10 service

10/10 service. Ordered prescription glasses, answered all my questions and top quality frames

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience, the frames fit well and they look and feel premium! Compliments whenever I wear my pair, will be purchasing my prescription pairs very soon.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Glasses are excellent

Glasses are excellent, a luxurious look and a great feel. Have been getting compliments ever since I started wearing lux frames. I don’t get my frames anywhere else. Excellent and quick service, a phenomenal brand

September 30, 2025
Unprompted review

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