While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the glasses exceed expectations in terms of craftsmanship, luxurious feel, and stylish design. Many consumers highlight the exceptional customer service, describing it as fast, helpful, and attentive, making them feel appreciated. The delivery service is also frequently commended for its speed and efficiency, with many receiving their orders quickly and securely packaged. However, some people were dissatisfied with the quality, describing it as cheap and plastic-y, comparable to much lower-priced alternatives. Additionally, a few reviewers mentioned issues with customer service, specifically noting a lack of responsiveness from the owner.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the frames and... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the impeccable,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and quick... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

My first time Buying glasses online like this without trying them on. The glasses have exceeded expectations. Prescription is on point, quality is strong and heavy without being too heavy and has the... See more

Rated 5 out of 5 stars

I’m really impressed with Lux Frames! The sunglasses are high quality, stylish, and exactly as described. Delivery was super quick, and the packaging felt premium. Customer service was also spot on –... See more

Rated 5 out of 5 stars

Honestly where do I start, I purchased 2 pairs of rimless glasses from Lux Frames. Both are of high quality, very stylish, love the gold frames and exactly as you see on the website. The items were pa... See more

Rated 5 out of 5 stars

Honestly the service was as amazing as the product. It’s my first time in 29years of life wearing prescription sunglasses, believe when I tell you, ohhh boyyyy these sunglasses are 🔥🔥, I been feeli... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Frames

Amazing products, I’m now on my 7th pair of these frames, quality is unmatched and the delivery time is amazingly quick.

June 11, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I purchased 2 pairs from Lux Frames and…

I purchased 2 pairs from Lux Frames and had a great experience from start to finish. The process was smooth, the LF team was helpful, and the quality of the frames exceeded my expectations. Stylish, comfortable, and delivered on time. I’m very happy with both pairs. Would definitely recommend!

June 12, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very good

I have had a great experience with Lux frames company, I have two pairs of sunglasses for 2 years now, they have fell accidentally and badly twice bur surprisingly there was no scratches or cracks on the glasses and the frames are still straight. Invest in this company
😤👍

June 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing service

Amazing service, came to my location, let me try various colours and shapes. Great customer service and provided and insight to what look I should go for. Repeat customer for sure. Quality in the design is exceptional, the abundance of colour choice is impeccable

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Good glasses

LuxFrames impressed me alot! The glasses are high quality, fashionable, and exactly as described.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

The quality is outstanding and exactly…

The quality is outstanding and exactly what I was hoping for. Delivery was fast and hassle free, and communication was smooth throughout the whole process. Couldn’t ask for better service.
100% recommend! 💪

May 28, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Quality is poor, customer service poor

Quality is cheap, plastic-y, similar build quality to 3 quid glasses from Temu. Design was good but owner has no sense of customer service. Also tried to play games with refunding me once I returned stating they're in some bad condition and that I held them wrong... luckily I made a vid and threatened to go through bank dispute.

Edit **
1)yes I said i liked the style but the price is unjustifiable considering build quality
2)I didn't threaten a bad review if you didn't accept, I was going to leave a bad review from the get go
3) noone bullied staff at all

April 28, 2025
Unprompted review
Lux Frames logo

Reply from Lux Frames

We answered all your questions before placing your order. After receiving the glasses, which you clearly liked and wanted to keep, you offered to pay only £15 of the £90 total and threatened a bad review if we didn’t refund the remaining £75.

We declined your offer. We processed the return and issued your refund promptly. We won’t tolerate bullying or blackmail of our staff.

Rated 5 out of 5 stars

Exceeded expectations and will be back for more!

My first time Buying glasses online like this without trying them on. The glasses have exceeded expectations. Prescription is on point, quality is strong and heavy without being too heavy and has the premium feel. Perfect sun glasses for the summer and will definitely be getting more colours!!

April 30, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , frames are strong andnunique as well , I’ll easily recommend to anyone looking for quality, good customer service and on time delivery.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding!!!

Honestly where do I start, I purchased 2 pairs of rimless glasses from Lux Frames. Both are of high quality, very stylish, love the gold frames and exactly as you see on the website. The items were packaged securely and the actual glasses cases are premium. Delivery was super fast (RoyalMail next day delivery) and the customer service was second to none – they answered all my queries and were very helpful. I would definitely highly recommend the products and service.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Top Quality & Fast Delivery!

I’m really impressed with Lux Frames! The sunglasses are high quality, stylish, and exactly as described. Delivery was super quick, and the packaging felt premium. Customer service was also spot on – they answered my questions fast and were really helpful. I’ll definitely be buying more from them. Highly recommend!

April 21, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look