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Rated 5 out of 5 stars

Great customer service, on time response. I received my purchase in time just as expected. It Great 👍 product as advertised. Trusted sight, I will definitely come and will recommend

Rated 4 out of 5 stars

The phone was delivered promptly and was exactly as described, so more than pleased. However it was let down by poor packaging and arrived in a Royal Mail damage bag. Would have no hesitation in usin... See more

Company replied

Rated 5 out of 5 stars

Mikolaj is a great guy! I am usually circumspect when it comes to buying used stuff off the internet especially phones. However, Milolaj delivered and was very honest about the condition of the IPhone... See more

Company replied

Rated 5 out of 5 stars

A smooth easy transaction. Phone was as described, in great condition at a good, fair price. Great communication throughout. No issues whatsoever. Would happily purchase from Luxibo again. A plea... See more

Company replied

Company details

  1. Cell Phone Store
  2. Cell Phone Recycling and Unlocking Service

Written by the company

Luxibo Ltd is an online retailer buying and selling second-hand iPhones to consumers in the United Kingdom.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A smooth easy transaction

A smooth easy transaction. Phone was as described, in great condition at a good, fair price. Great communication throughout. No issues whatsoever. Would happily purchase from Luxibo again.

A pleasure to do business with!

May 31, 2023
Unprompted review
Luxibo logo

Reply from Luxibo

Hello Dean,

We are very happy to hear that you were satisfied with your phone and our communcation. We hope to see you again soon!

Thanks you for reviewing, Mikolaj from Luxibo

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Rated 5 out of 5 stars

Great overall experience

Great overall experience. Phone was exactly as described, and I felt comfortable dealing with him. Great guy! Definitely coming back for another and would recommend him 100%

May 22, 2023
Unprompted review
Luxibo logo

Reply from Luxibo

Hello Pizzl,

We are very happy to hear that you were satisfied with your experience with us. We hope that you enjoy your iPhone. We hope to see you again soon!

Thanks you for reviewing, Mikolaj from Luxibo

Rated 5 out of 5 stars

Fast and excellent communication

Fast and excellent communication. Got my phone the same day. Definitely recommend.

May 11, 2023
Unprompted review
Luxibo logo

Reply from Luxibo

Hello Ibadul,

We are very happy to hear that you were satisfied with the speed as well as the communcation of our service. We hope to see you again soon!

Thanks you for reviewing, Mikolaj from Luxibo

Rated 4 out of 5 stars

Exactly as Described

The phone was delivered promptly and was exactly as described, so more than pleased. However it was let down by poor packaging and arrived in a Royal Mail damage bag. Would have no hesitation in using this supplier again if this issue was rectified.

April 30, 2023
Luxibo logo

Reply from Luxibo

Hello Max,

We are very happy to hear that you were satisfied with your phones condition. Thank you for your feedback on our packaging, this is something we will work on immediately. We hope to see you again soon!

Thanks you for reviewing, Mikolaj from Luxibo

Rated 5 out of 5 stars

I have bought three phones from this…

I have bought three phones from this company. The dealings and transactions have always been smooth. I also think the valuation for the phones are reasonable and I would buy from him again.

May 3, 2023
Unprompted review
Luxibo logo

Reply from Luxibo

Hello Jason,

We are very happy to hear that you were satisfied with the value of the phones and our service. We hope to see you again soon!

Thanks you for reviewing, Mikolaj from Luxibo

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Rated 5 out of 5 stars

Great communication with luxibo

Great communication with luxibo. Great price too! Very transparent about the phone and also kindly showed me how to use it considering I’d never used one without a home button before! Wouldn’t hesitate to use again or recommend

April 20, 2023
Unprompted review
Luxibo logo

Reply from Luxibo

Hello Laurie,

We are very happy to hear that you were satisfied with the phone and our service. We hope to see you again soon!

Thanks you for reviewing, Mikolaj from Luxibo

Rated 5 out of 5 stars

service was excellent and the phone…

service was excellent and the phone came in the condition described in the advert and is in very good condition. i am very happy with my purchase and luxibo is definitely a trustworthy second hand phone seller.

April 4, 2023
Luxibo logo

Reply from Luxibo

Hello Rakin,

We are so glad to hear that you were satisfied with the phone and our service. We hope to see you again soon!

Thanks you for reviewing, Mikolaj from Luxibo

Rated 5 out of 5 stars

Great quality fairly priced

I’m from Brazil and I stayed in Aberdeen for a week. I was afraid of buying a phone from a person I didn’t know since im not going to be able to contact the warranty from another country, but I’ve had a great experience. The phone looked exactly as described and the seller was very patient, had a great communication and helped me to test all the phone functions to prove it was working properly.

March 14, 2023
Unprompted review
Luxibo logo

Reply from Luxibo

Hello Monique,

We are super happy to hear that you were satisfied with the phone and our service. We hope you enjoyed your stay in Aberdeen!

Thanks you for reviewing, Mikolaj from Luxibo

Rated 5 out of 5 stars

Very responsive and transparent

Very responsive and transparent.
I got value for money
I can recommend Luxibo to anyone who wants to buy IPhone.

February 15, 2023
Unprompted review
Luxibo logo

Reply from Luxibo

Hello Auwal,

We are super happy to hear that you were satisfied with the phone and would recommend us. We cannot wait to hear from you again!

Thanks you for reviewing, Mikolaj from Luxibo

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Rated 4 out of 5 stars

Trustworthy and Excellent service

January 23, 2023
Unprompted review
Luxibo logo

Reply from Luxibo

Hello Tenderlyn,

We are very happy to hear that you were satisfied with our service. We cannot wait to hear from you again!

Thanks you for reviewing, Mikolaj from Luxibo

Rated 5 out of 5 stars

Great experience

Great experience, really helpful and understanding. Made sure I was happy with the phone, which was in great condition. Would recommend:)

November 22, 2022
Unprompted review
Luxibo logo

Reply from Luxibo

Hello Isla,

We are very happy to hear that you are satisfied with our service and the condition of the phone. We hope to see you again soon!

Thank you for reviewing, Mikolaj from Luxibo

Rated 5 out of 5 stars

I bought an iPhone 11 Pro Max for…

I bought an iPhone 11 Pro Max for Luxibo and the service was fantastic and a very brilliant smooth transaction. The phone was exactly as described and in full work order.

August 22, 2022
Unprompted review
Luxibo logo

Reply from Luxibo

Hello Gillian,

We are very happy to hear that you are satisfied with our service, transaction and the iPhone 11 Pro Max. We hope to see you again soon!

Thank you for reviewing, Mikolaj from Luxibo

Rated 5 out of 5 stars

Amazing Service,I bought 2 phones and…

Amazing Service,I bought 2 phones and they were in very good condition.Friendly Service and highly recommend.Thank you very much

September 11, 2022
Unprompted review
Luxibo logo

Reply from Luxibo

Hello Angelo,

We are delighted to hear that you are happy with both of your iPhones. We appreciate the recommendation. We hope to see you again soon!

Thank you for reviewing, Mikolaj from Luxibo

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Rated 5 out of 5 stars

Great service

I bought a I phone xr off Luxido on Sunday and it’s great condition at a great price..very friendly also..I would definitely recommend them.

August 21, 2022
Unprompted review
Luxibo logo

Reply from Luxibo

Hello Tiffany,

We are happy to hear that you are satisfied with our service and your iPhone XR. We hope to see you again soon!

Thank you for reviewing, Mikolaj from Luxibo

Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company, very nice service. I bought an iPhone 11 it is in perfect condition at a great price.

August 21, 2022
Unprompted review
Luxibo logo

Reply from Luxibo

Hello Kamil,

We are happy that you are satisfied with our service and your iPhone 11. We hope to see you again soon!

Thank you for reviewing, Mikolaj from Luxibo

Rated 5 out of 5 stars

Highly recommended

Bought an i phone x from Mikolaj. Phone wa sin pristine condition as described. Great communication and information was given. Would highly recommend.

August 8, 2022
Unprompted review
Luxibo logo

Reply from Luxibo

Hello Shelley,

We are happy that you are satisfied with your iPhone and our service. We hope to see you again soon!

Thank you for reviewing, Mikolaj from Luxibo

Rated 5 out of 5 stars

Excellent service

Excellent service, phone was in pristine condition with a 14 day money back guarantee. Everything was working as described and overall can’t be happier.
Highly recommend for purchasing your next phone

August 5, 2022
Unprompted review
Luxibo logo

Reply from Luxibo

Hello Mark,

We are super happy to hear that you were satisfied with the phone and our service. We cannot wait to hear from you again!

Thanks you for reviewing, Mikolaj from Luxibo

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Rated 5 out of 5 stars

iPhone 11 pro

Purchased an iPhone 11 Pro and it was in immaculate condition, seller was very easy to deal with, would have no hesitation in buying from them again.

July 23, 2022
Unprompted review
Luxibo logo

Reply from Luxibo

Hello, Gary

We are glad to hear that you are happy with your purchase. Enjoy your iPhone 11 Pro and we look forward to seeing you again!

Thank you for reviewing, Mikolaj from Luxibo

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