The product is well priced and always has some sort of big discount going on making it worth the shot. It definitely is trimming something as I can see bits of hair clearly cut off without shortening... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I wasn’t sure what to expect, but this actually works. It looks like a straightener, but it trims your split ends without cutting your length, which is exactly what I needed. My hair feels softer, l... See more
Company replied
Order received in fairly good time for an overseas package, well wrapped so it was secure. Item exactly as expected when opened, no instruction booklet, just a QR to scan. Made sure it was fully charg... See more
Company replied
The order took a bit of time to arrive but I used the “hair trimmer “ and I could see immediately an improvement in my hair . It’s a bit messy though cause some of the hair escapes from the container... See more
Company replied
Company details
Written by the company
Luxmend's Split Ends Trimmer gently removes split ends while preserving your hair’s length. Designed for all hair types, it helps reduce breakage, tame frizz, and leave your hair looking smooth, healthy and salon fresh all from home. 💗
Contact info
United Kingdom
- support@luxmend.com
- luxmend.com
4.3
Excellent
365 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was hesitant that it would actually…
I was hesitant that it would actually work, but I have used it once and it was perfect!
January 21, 2026
Unprompted review
Reply from Luxmend
Hi Nicole, Thank you for sharing! 😊
We love hearing this — it’s totally normal to feel hesitant at first, and we’re so happy it worked perfectly for you on your first use. Enjoy the results, and thanks for giving Luxmend a try! 💛
Advertisement
Never arrived
I placed an order with them, but it never arrived. Now they're going to force me to pay! I'm not going to pay for something I didn't receive!!
October 28, 2025
Unprompted review
Reply from Luxmend
Hi Shirayah, Could you please email us at support@luxmend.com with your Order Number or the Name or email address used to process the order so we can check on it?
It did take off some ends but I just…
It did take off some ends but I just didn’t notice a big difference
January 23, 2026
Unprompted review
Reply from Luxmend
Hi Kristen, Thank you for sharing your honest feedback 😊
We’re glad to hear it did remove some split ends, though we understand it can be disappointing if the difference wasn’t as noticeable as expected. Results can vary depending on hair type, damage level, and how often it’s used. Many customers see more visible improvements after a few consistent sessions, especially on fully dry, detangled hair.
Love
Love, love this product. Now I can grow my hair longer without having to trim it to get the split ends off. Yay! Would highly recommend 👍
January 17, 2026
Unprompted review
Reply from Luxmend
Hi CJ, Yay!! 🎉 That’s exactly the goal — healthy, longer hair without constant trims. Thank you so much for the love and recommendation 👍
I liked how it made my hair feel after…
I liked how it made my hair feel after and if you use it right there really shouldn’t be an issue so I like it for the most part no complaints as of now!
January 16, 2026
Unprompted review
Reply from Luxmend
Hi Kira, Thank you for sharing your experience! 😊
We’re glad to hear you liked how it made your hair feel and that using it correctly made for a smooth experience. It’s great to know you’re happy with it so far and have no complaints — we really appreciate your feedback! 💛
Advertisement
It helps me to get a silky hair.
It helps me to get a silky hair.
Actually my girl, 13 yo loves it more than me.
January 20, 2026
Unprompted review
Reply from Luxmend
Hi Hyejin, Thank you so much for sharing! 😊
We’re glad to hear it helps give you silky hair—and even more that your 13-year-old loves it too! 💛 It’s always wonderful when a product works well for the whole family.
It did wonders for my hair
It did wonders for my hair. Hair is not flying away. Got rid of lots of split ends. Hair is smooth and lays doen flatter.
January 19, 2026
Unprompted review
Reply from Luxmend
Hi Wendy, That’s amazing to hear! 😊
We’re so happy it worked wonders for your hair, with less flyaways, fewer split ends, and smoother, flatter results are exactly what we hope for. Thank you for sharing your experience and for choosing Luxmend 💛
This tool is absolutely amazing
This tool is absolutely amazing. I note a big change in my hair.
January 22, 2026
Unprompted review
Reply from Luxmend
Hi Jenn, Thank you so much! 😊
We’re thrilled to hear you’re noticing such a big change in your hair; that’s exactly what we love to hear. Enjoy your amazing results, and thanks for being part of the Luxmend family! 💛
Could tell after one use…
I’ve only used it once and could immediately tell the difference. I love that I didn’t lose any of my length either.
January 19, 2026
Unprompted review
Reply from Luxmend
Hi Sarah, Thank you for sharing! 😊
We’re so happy to hear you noticed a difference after just one use, and that you were able to keep your length too! That’s exactly what the trimmer is designed to do. Enjoy the smoother, healthier hair, and thanks for choosing Luxmend 💛
Advertisement
I bought the Luxmend
I bought the Luxmend. I love it! I was afraid at first because I have thin hair. But this has made my hair feel so much better. Actually soft. I now have a few people ordering one.
Thank you!
January 7, 2026
Unprompted review
Reply from Luxmend
Hi Jennifer, Thank you so much for sharing this! 😊
We’re thrilled to hear you love your Luxmend and that it worked so well even with thin hair; that’s such a common concern, so your feedback will really help others feel confident. Knowing your hair feels softer and healthier (and that you’re recommending it to others!) truly means a lot to us.
Thank you for your support and for being part of the Luxmend community 💛
Love results
I was AMAZED after first use!!! I have naturally curly hair & anytime I go to the hairdressers they take more off length than I would like, due to ‘what they tell me is split ends’.
Now I can just have trim to tidy layers, rather than cut & dramatically loss of length.
January 17, 2026
Unprompted review
Reply from Luxmend
Hi Suzi, Thank you so much for sharing this! 😊
We’re thrilled to hear you were amazed after the first use, especially with naturally curly hair. It’s great to know Luxmend is helping you manage split ends while keeping the length you love, so salon visits can be more about shaping and less about cutting.
We really appreciate your feedback and are so happy it’s working well for you! 💛
It was the first time that I used the…
It was the first time that I used the split end trimmer, it would make in order to save my hairdresser's time and job easier said than done. Which she can take care of the rest.
January 20, 2026
Unprompted review
Reply from Luxmend
hi Sydney, Thank you for sharing your experience! 😊
It’s great to hear that you tried the split end trimmer for the first time. You’re right — while the trimmer can help remove split ends and make hair more manageable, it’s designed to complement your hairdresser’s work, not replace it entirely. Using it before your salon visit can actually save time and help maintain your hair between trims, so your stylist can focus on finishing touches and overall health.
We’re glad you gave it a try, and we hope it continues to make your hair routine easier! 💛
Product worked very well!
Product worked very well!! I was surprised!
January 16, 2026
Unprompted review
Reply from Luxmend
Hi Lilbit, Thank you so much for your feedback! 😊
We’re thrilled to hear that the product worked very well for you, and even more that it surprised you in a good way! If you ever have questions or need tips to get the most out of it, we’re always happy to help. 💛
Advertisement
Hair extension Helper
It’s great I have hair extensions and works great on them
January 16, 2026
Unprompted review
Reply from Luxmend
Hi Christina, Thank you for sharing! 😊
We’re so glad to hear it works well with your hair extensions, that’s great feedback for others wondering the same. Enjoy the smooth, polished results, and thanks for choosing Luxmend! 💛
Hair clippings does not stay in the…
Hair clippings does not stay in the compartment and you end up with pieces everywhere. Hard to clean. Plastic blade. Does do a nice job trimming ends. Made my hair feel fresh and soft again.
January 19, 2026
Unprompted review
Reply from Luxmend
Hi Katherine, Thank you for sharing! 😊
We’re so happy to hear it works well with hair extensions; that’s incredibly helpful for others considering it. Enjoy the smooth, polished results, and thank you for choosing Luxmend! 💛
If you want it more casual, more professional, or shorter, I can tweak it too.
I have always had issues with split…
I have always had issues with split ends since I was a young child. I would deal with them to keep long hair. I was amazed to see that after 1 use, my hair was noticeably softer and had less tangled mess in it... even after wearing a stocking cap!! I gave one to my daughter and we used it on my 4 yr old grand daughter, which has acquired my hair type. It was quick enough for her and made such a difference. Prior to using the Luxmend on her, she hated anyone brushing her hair because it was so tangled even with leave in conditioner. Now she loves to brush it! Its made such a difference for all of us!
January 10, 2026
Unprompted review
Reply from Luxmend
Hi Melissa, Thank you so much for sharing this beautiful experience 💛
We’re truly touched to hear how much of a difference Luxmend has made for you and your family across generations. Knowing that it helped soften your hair, reduce tangles—even after a stocking cap!—and made hair care easier (and happier!) for your granddaughter means the world to us.
It’s especially heartwarming to hear that brushing time has gone from something she dreaded to something she enjoys. That’s exactly why we created Luxmend—to make hair care gentler, easier, and more enjoyable for everyone.
Thank you for trusting us and for passing Luxmend along to your daughter and granddaughter. We’re so grateful to have you as part of the Luxmend family ✨
Happy with purchase
it took a while to be delivered because it came from China... but the product itself seems great. Took off most of my split ends with ease... It doesn't come with instructions, just a little card to scan, which also doesn't offer much direction. Find videos online to learn how to use it...
January 19, 2026
Unprompted review
Reply from Luxmend
Hi Angela, Thank you so much for your honest feedback! 😊
We really appreciate you sharing both your experience with the delivery and the product itself. We’re glad to hear that once it arrived, the trimmer worked well for you and removed most of your split ends with ease—that’s exactly what it’s designed to do.
We also appreciate your note about the instructions. Your feedback is valuable, and we’re actively working on making our usage guides clearer and more accessible so customers don’t have to search elsewhere for help. In the meantime, we’re glad you were able to find helpful videos online to get the best results.
Thank you again for your patience and for choosing Luxmend—we’re happy to have you with us! ✨
Advertisement
Effective and Gentle on Hair
The delivery took longer than expected, but once it arrived I absolutely loved it. It does exactly what it claims to do. Initially, I was worried about using it in case it removed too much or damaged my hair, but that wasn’t the case at all. I’m extremely happy with it and would highly recommend it to everyone.
January 18, 2026
Unprompted review
Reply from Luxmend
Hi Lisa, Thank you so much for sharing your experience! 😊
We’re thrilled to hear that, despite the wait, the trimmer met your expectations and worked gently on your hair. It’s great to know it gave you the results you were hoping for without any damage. Your recommendation means a lot — we really appreciate it! 💛
Yay!
I’m very happy that I gave this a chance. I was skeptical. But yeah it’s real. I’m a hairstylist and I use it on my clients when they want the absolute minimum taken off their ends. It does need to be straight. And I use the machine on the top AND bottom of each section.
January 14, 2026
Unprompted review
Reply from Luxmend
Hi Mel, That’s wonderful to hear! 😄💛
We’re thrilled that even a professional hairstylist like you finds it effective. Your tips about using it on straightened hair and working both top and bottom of each section are super helpful for others looking to get the best results. Thank you for sharing your experience and expertise! 🙌
Reply from Luxmend
Hi Alana, Thank you so much! ❤️
We’re thrilled to hear your hair is looking better than ever — that’s exactly what we love to hear! 💛
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.