Excellent, it is very nice and presentable I like it.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Originally I had not received my order or had a reply to my email, however a response was sent and a replacement item has now been received. I am very pleased with my Angel Wing pendant.. it’s exa... See more
Company replied
Ordering and delivery spot on as it's gift wrapped will not find out until it's opened keep my fingers crossed and hope it is great
Company replied
Great bracelet@ a great price. A birthday present for my wife-so successful she wants another! Thank you! Stuart
Company details
Written by the company
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Contact info
United Kingdom
- support@luxsyjewels.com
- luxsyjewels.com
3.2
Average
397 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company is very helpful as I got an…
The company is very helpful as I got an incorrect size there replaced it the next day
April 16, 2023
Unprompted review
Reply from Luxsy Jewels
Hey Adam,
Thanks for taking your time to write us a lovely review. We're always here to help and I'm glad we could help you :)
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This isnt the first time I have shopped…
This isnt the first time I have shopped with Luxsy, I’m always happy, I got exactly what I asked for, if anything it was even better than I could of imagined, I’m very happy with my product and customer service, they made sure they had me every step of the way! Double checking, and making sure I was happy! Thanks again guys. DMG
April 8, 2023
Unprompted review
Reply from Luxsy Jewels
It's always a pleasure working with you guys. The process of making your products is seamless. Custom products sometimes can take a bit of time so thanks for your patience. We were very pleased with the final result of the pendant which we created alongside you. Thank you for trusting us to do this work.
Terrible customer service
Terrible customer service, sent multiple emails all have been ignored. I sent back my ring weeks ago as it was turning my finger green they said they be happy to resolve the issue but no surprise I’ve had no refund OR replacement ring. Never purchasing from them again. Save your money or shop elsewhere 👎 UPDATE: (also they only replied about the issue AFTER receiving a bad review so you can tell from that what they really care about and it’s not the customers ) 14/4/2023
April 11, 2023
Unprompted review
Reply from Luxsy Jewels
Hello Shauna,
Sorry to hear about your experience. We have been communicating with you via email and you have stated that you sent the item back to us via DPD so we can have a look at the issue. Unfortunately, you didn’t provide us with a reference number and we haven’t received the item back yet. We can still resolve this issue for you. We have contacted you via email to help resolve this issue and I’m sure we will.
I have made a purchase with luxsy…
I have made a purchase with luxsy jewels and I was blown with the quality. It was only right if I had purchased another order with the AJK pendant chain 🔥🔥
April 11, 2023
Unprompted review
Reply from Luxsy Jewels
Hey Bilal,
This is amazing. Thanks for the lovely review and it's great to hear you love our custom flag pendants.
Appreciate it a lot.
The ring is absolutely beautiful but…
The ring is absolutely beautiful but unfortunately it was too small - I will give it as a gift to someone instead
March 22, 2023
Reply from Luxsy Jewels
Hey Jane,
Thank you so much for the review. We really do appreciate that you love the product and service.
Thank you
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Ordered a ring and a nail bangle
Ordered a ring and a nail bangle - they were delivered in great packaging and came so quickly. Will definitely be ordering again.
March 31, 2023
Unprompted review
Reply from Luxsy Jewels
Hey Naihin,
Thank you so much for taking the time to write us a lovely review.
We're so pleased you liked the products.
Thanks
Needed a birthday gift for my partner…
Needed a birthday gift for my partner and she was ecstatic and filled with joy due to the quality of the jewellery and design. Will definitely be ordering again and recommending to my peers
April 1, 2023
Unprompted review
Reply from Luxsy Jewels
Hey Abdul,
Thank you so much for the review. We're so glad your partner loved our jewellery :)
We really appreciate you taking the time to write us a review.
Ordered 2 chains and a pendent
Ordered 2 chains and a pendent, I'm so happy with the finished product, the chains and pendant are glistening. The transaction was so smooth! I'm gonna order a ring and a bracelet next, that's how happy I am with the service.
April 3, 2023
Unprompted review
Reply from Luxsy Jewels
Hey Gavin,
Thanks for trusting us to do your custom product. It was really nice to work with you to create your amazing pendant. We're so glad you loved the product as much as we did.
Thanks
What a joke
I bought a bangle bracelet from them. I’m not gonna lie, it was the worst piece of ” jewelry ” that I have ever seen. Stay away from this website. All the designs are stolen, all the bracelets cost 1-3$ on alibaba.
March 31, 2023
Unprompted review
Reply from Luxsy Jewels
Hey Christopher,
Sorry to hear your experience wasn't a good one with us. However, if you didn't like your product you had 30 days to return it back to us or at least email us so we could try rectify this problem for you. You did neither. Therefore, we couldn't help you. However, we reached out to you and still waiting a response from you.
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Not only is my necklace beautiful
Not only is my necklace beautiful, but when I worried it wouldn’t get to me on time, they sent out another with express postage! Unbelievable service, thank you so much.
December 9, 2022
Unprompted review
Reply from Luxsy Jewels
Hey Ash, thanks for taking the time for this review. We’re glad you loved our service and hope to see you again soon :)
Perfect,quick postage nice all item…
Perfect,quick postage nice all item that I bought from them,good quality.
March 1, 2023
Reply from Luxsy Jewels
Thanks for the lovely review Daniel. Appreciate it a lot.
Very disappointed a stone fell out of…
Very disappointed a stone fell out of my ring after wearing once. I asked for a refund they said it would have to be an exchange or a voucher. I agreed to an exchange but wanted a different style of ring instead. They sent the same ring as before. Poor customer service.
March 17, 2023
Reply from Luxsy Jewels
Hello Rebecca,
Sorry to hear about this. We spoke to you throughout the returns process and ironed out all the issues. We agreed together how we can rectify this issue and you seemed very pleased with our service and turnaround time. I hope you can reflect this in the review as I’m sure 1-star isn’t a true reflection of how we dealt with you.
Nevertheless, we will take this on board and work on this and really do hope to see you again. 🙂
I ordered an earring and bracelet which…
There was an hiccup with my parcel through the delivery team, but Luxsy jewel have taking it up and are making things right. With their response I will definitely order again in the nearest future.
February 8, 2023
Unprompted review
Reply from Luxsy Jewels
Hey,
Thank you so much for the review. We're so happy we could rectify any issues with the delivery team. Glad you loved our service :)
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Always quality guaranteed from Luxsy
Always quality guaranteed from Luxsy, superb finish, looks great and the packaging is excellent! Highly recommend!
February 10, 2023
Unprompted review
Reply from Luxsy Jewels
Hello Imaad,
Thanks for taking your time to write this lovely review. We appreciate it and are glad you love your products from Luxsy.
Stunning and elegant pendants
I recently purchased a few pendants from Luxy Jewels and I am beyond impressed! The craftsmanship and attention to detail is truly amazing. The pendants are not only stunning but also very elegant, making them perfect for any occasion. The quality of the materials used is exceptional, and they look even better in person than they do in the pictures. The customer service was also top-notch, with a very helpful and friendly team that made the purchasing experience a breeze. I highly recommend Luxy Jewels pendants to anyone who wants to add a touch of class and sophistication to their jewelry collection. Five stars all around!
February 24, 2023
Unprompted review
Reply from Luxsy Jewels
Hey Rosaline,
Thanks so much for this amazing review. As a small business we rely on your experiences like these to help us grow as a brand. We appreciate you taking your time to write this review and are glad you have had an amazing experience with us.
Excellent service from Luxsy
Excellent service from Luxsy! The Flag pendants are the best I’ve seen! Rings are shiny, chains are glistening! Will certainly shop here again. I definitely recommend LuxsyJewels.
March 4, 2023
Unprompted review
Reply from Luxsy Jewels
Hey,
Thanks for taking your time to write this wonderful review. We’re super happy that you loved your Luxsy products. We’re glad to hear you will be a returning customer too. Appreciate it a lot.
The quality is outstanding also quick…
The quality is outstanding also quick deliveries.
December 10, 2022
Unprompted review
Reply from Luxsy Jewels
Hello Sumeet,
Thanks for this lovely review and we’re glad you love the quality of our products.
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Very satisfied with my products…
Very satisfied with my products purchased from this store. Get compliments everywhere I go with the products purchased. Highly recommend.
March 1, 2023
Unprompted review
Reply from Luxsy Jewels
Hello Abdur Rahman,
Thanks for taking the time to write us a review.
We appreciate it and are pleased you love our products.
Will recommend this to anyone one such…
Will recommend this to anyone one such good jewellery and excellent service
January 19, 2023
Unprompted review
Reply from Luxsy Jewels
Hello Jonathan,
Thanks for your purchase with us and we’re glad you loved our product.
10/10 products
The products came in right on time, they look amazing and they don't leave those ugly green marks on the skin!
March 4, 2023
Unprompted review
Reply from Luxsy Jewels
Hey Angelo,
Thanks for the lovely review. We appreciate you taking your time to write us this review.
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