Excellent, it is very nice and presentable I like it.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Originally I had not received my order or had a reply to my email, however a response was sent and a replacement item has now been received. I am very pleased with my Angel Wing pendant.. it’s exa... See more
Company replied
Ordering and delivery spot on as it's gift wrapped will not find out until it's opened keep my fingers crossed and hope it is great
Company replied
Great bracelet@ a great price. A birthday present for my wife-so successful she wants another! Thank you! Stuart
Company details
Written by the company
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Contact info
United Kingdom
- support@luxsyjewels.com
- luxsyjewels.com
3.2
Average
397 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality of goods and Exchange service…
Quality of goods and Exchange service was amazing, I would definitely be recommending to friends and family.
July 31, 2023
Reply from Luxsy Jewels
Hey J,
Thank you so much for this lovely review. Please to hear you loved our service.
Hopefully see you shopping with us more often :)
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Reply from Luxsy Jewels
Hey Janice,
Thank you so much for taking the time to write us a lovely review. We're happy to have helped you with your queries. Looking forward to seeing you shop with us again :)
Great service A1 star quality
July 24, 2023
Reply from Luxsy Jewels
Hey Kenny,
Thanks for the time writing us a lovely review.
Appreciate it a lot.
Good staff
Ring that I bought wasn’t quite right but the customer service I received by this Company was ace👌🏻 couldn’t of asked for more help when dealing with an issue. brilliant ownership
July 28, 2023
Unprompted review
Reply from Luxsy Jewels
Hey Ben, thank you for reaching out to us and being a pleasure to work with in sorting out your original issue. We're happy we sorted this out for you and you loved the service we provided. Looking forward to you coming back and shopping with us again :)
Excellent customer service…
Excellent customer service n excellent product i will definitely keep buying my blings from this website 5⭐️ from me to all the members of this team …..
July 4, 2023
Unprompted review
Reply from Luxsy Jewels
Hello Mrs Khan,
Thank you so much for the lovely review. It was a pleasure helping you with your queries. Looking forward to seeing you ordering from us again :)
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Excellent customer service!
Got a ring that I didn’t like and the store was willing to exchange it with another item that i like. Overall, staff were professional and helpful! Definitely shopping again!
June 11, 2023
Reply from Luxsy Jewels
Hello Naadia,
Really appreciate this lovely review. Was a pleasure talking to you and answering your queries. Looking forward to seeing you order from our website again :)
Really happy
Ordered the star ring and it is in really good condition and looks really nice the delivery was a bit over there limit but that’s ok cause I ordered it right before the weekend.
June 8, 2023
Reply from Luxsy Jewels
Hey Rion,
Lovely communicating with you throughout the purchase. Really glad you loved the product.
Reply from Luxsy Jewels
Thank you Michael for this review. Appreciate you love our products :)
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Reply from Luxsy Jewels
Hey Andreea,
Thank you for taking your time to write a lovely review.
Appreciate it a lot.
great product and great service
May 11, 2023
Reply from Luxsy Jewels
Hello Mohammed,
Thank you very much for your lovely review. it's much appreciated.
Best customer service I have…
Best customer service I have experienced. Found the emails very polite and responded so quickly. Will definitely be ordering again as i loved the product as a present and everyone is so lovely. Will be shopping from them from now on! Thank you everyone
May 10, 2023
Unprompted review
Reply from Luxsy Jewels
Hey Shelz,
Thanks so much for this lovely review. We are so pleased that you loved the product and service. It was a pleasure delivering the package to you via our local delivery service. See you again soon :)
Fantastic communication!
May 12, 2023
Reply from Luxsy Jewels
Hey Alfie,
Thanks for the review. Likewise to you too. Hopefully we get to see you again soon.
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Great brand with great products and…
Great brand with great products and amazing value for money
May 13, 2023
Unprompted review
Reply from Luxsy Jewels
Hey Jonathan,
Thanks for the lovely review and great to hear you love our products :)
Found this jeweller from tiktok
Found this jeweller from tiktok, i reached out to order the pakistan pendant. The shipping was so quick, the pendant is amazing! 10/10 on the quality and customer service! Highly recommend!
Will order more soon and the best thing is the payment of instalments! Amazing!!!
May 31, 2023
Unprompted review
Reply from Luxsy Jewels
Hey Sameer,
It's been a pleasure working with you mate. We have been in regular contact to design another custom piece and i'm sure you will love it.
Thanks for your continued support.
Reply from Luxsy Jewels
Hey Liron,
Thanks for the lovely review.
Great customer service
Great customer service! Responded to my customer queries super fast. They were super kind and helpful. I have shopped from them before and their service and products are amazing. I would definitely recommend this company to shop from!
May 21, 2023
Unprompted review
Reply from Luxsy Jewels
Hey Maisha,
Thank you so much for taking the time to write us a lovely review. We will always try our best for our customers. It's always nice to see returning customers :) Hopefully see you again soon :)
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Very bad shipping service via UPS
Very bad shipping service via UPS. Takes a long time to arrive.
April 7, 2023
Reply from Luxsy Jewels
Hey Tasnia,
Sorry to hear about your experience with our shipping partnership with UPS. Unfortunately, There was a mishap with your delivery and it took longer than expected. However, once you contacted us we got this issue resolved the same day and sorted the issue. You seemed pleased with the service and our prompt response at the time. Therefore, the 1-star review was a shock. Nevertheless, when rare instances like this happen we can only try our best to get it resolved as soon as possible which we believe we did.
Thanks :)
Wow ordered a Pakistan chain and wow…
Wow ordered a Pakistan chain and wow wow wow thank you luxsy will be defo buying again soon
April 18, 2023
Unprompted review
Reply from Luxsy Jewels
Hey Ali,
Thanks for taking the time to write a lovely review. We are always trying to be innovative with our products and are glad this pendant has been well received. Looking forward to you coming and shopping with us again :)
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