Due to an airline reschedule we were required to depart Budapest a day early. We had already paid the hotel costs for four nights, however, now needed three nights only. Isabella S, from LE Support,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great site with some amazing deals at times. Also top customer service. Mason G really helped me out when I had an issue relating to my account. Many thanks. I'd been considering moving to another sim... See more
Company replied
Hi team, Can’t recommend Luxury Escapes enough from start to finish Pip was So lovely and professional, she was amazing so easy to talk with explaining everything and making the Lux experience s... See more
Company replied
Once again Luxury Escapes has come thru with extraordinary customer service from Cruise Specialist Vicki W. How refreshing to have someone listen to our situation, offer a solution, keep us updated a... See more
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Company details
Written by the company
Find the latest luxury travel ideas & exclusive special offers at insider prices. Save on holiday travel & accommodation packages with Luxury Escapes.
Contact info
Level 4, 68 Clarke Street, 3006, Southbank, Australia
- +61 2 8320 6845
- support@luxuryescapes.com
- luxuryescapes.com
4.7
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lychota was extremely helpful with my…
Lychota was extremely helpful with my enquiry and finalising my booking. Lychota was friendly and professional. Being an older person Lychota was also very patient with me but without being patronising. Luxury Escapes should be very pleased to have such a great employee.
July 12, 2026
Unprompted review
Reply from Luxury Escapes
Hi Marg, thank you for your 5-star review. We’re delighted to hear how helpful, friendly, and professional Lychota was in assisting with your enquiry and finalising your booking.
It’s fantastic to know that Lychota provided patient and thoughtful support while ensuring you felt comfortable and valued throughout the process. We’ll be sure to pass your kind words on to Lychota and the wider team, as feedback like this is truly appreciated.
Fab customer service
Imran M fab customer service and helped sort out the internal flights for us and emailed to confirm all the details - so helpful
July 10, 2026
Unprompted review
Reply from Luxury Escapes
Hi Michelle, thank you for sharing your wonderful review. We’re delighted to hear that Imran M provided such fantastic customer service and was able to assist with organising your internal flights and confirming all the details for you.
We’ll be sure to pass on your kind words to Imran, who will be thrilled to know he was able to make your experience so helpful and seamless.
Phone answered promptly by an excellent…
Phone answered promptly by an excellent representative of LE
July 11, 2026
Unprompted review
Reply from Luxury Escapes
Hi Peter, thank you for your lovely feedback. We’re delighted to hear that your call was answered promptly and that our team member provided you with excellent service. We look forward to assisting you again with your future travels.
Personable
Quick, personable and easy to deal with. Bring back real people!
July 11, 2026
Unprompted review
Reply from Luxury Escapes
Hi Christine, thank you for your feedback. We’re delighted to hear that you had a quick, personable, and easy experience with our team. We understand the value of connecting with real people and are pleased our team was able to provide the personal assistance you were looking for.
Jourdana was very polite and friendly…
Jourdana was very polite and friendly and investigated my query promptly.
July 11, 2026
Unprompted review
Reply from Luxury Escapes
Hi Brenda, thank you for sharing your review. We’re pleased to hear that Jourdana was polite, friendly, and able to promptly investigate your query. Providing helpful and efficient service is something we value, and we’ll be sure to pass your kind words on to Jourdana.
I had such a great experience with Lychota
I had such a great experience with Lychota. Very helpful and patient. Was able to accommodate my request and was clear about the process.
July 10, 2026
Unprompted review
Reply from Luxury Escapes
Hi Jash, thank you for your 5-star review. We’re delighted to hear that Lychota provided such a helpful and patient service experience. It’s fantastic to know they were able to accommodate your request and clearly guide you through the process.
We’ll be sure to pass on your kind words to Lychota, who will be thrilled to hear your feedback.
Great customer service and the…
Great customer service and the advantage of being able to contact 24/7. This is the first time I needed to contact Luxury Escapes about an issue and Joshua D was helpful and provided great customer service
July 10, 2026
Unprompted review
Reply from Luxury Escapes
Hi Rebecca, Thank you for your 5-star review! We're glad to hear Joshua was able to assist when you needed support and provide such great customer service.
Thank you so much to Trisha Gerick for…
Thank you so much to Trisha Gerick for all of her help. Look forward to using her advice in the future
July 10, 2026
Unprompted review
Reply from Luxury Escapes
Hi Hayley, Thank you for your 5-star review! We're pleased to hear Trisha was able to provide such helpful advice.
Hotel Refund Due to Airline Reschedule
Due to an airline reschedule we were required to depart Budapest a day early. We had already paid the hotel costs for four nights, however, now needed three nights only. Isabella S, from LE Support, contacted the hotel to explain our situation and managed to secure a refund for the night we no longer needed. Isabella S kept us informed of what was happening throughout the whole process. She has been fantastic!
July 10, 2026
Unprompted review
Reply from Luxury Escapes
Hi Michelle, Thank you for your 5-star review! We're thrilled to hear Isabella was able to assist with securing a refund following your airline schedule change.
Web site error was resovled quickly…
Web site error was resovled quickly without any issues. It is dissapointing the error occurred at the point my credit card was debitted, with no indication it had happenned.
July 10, 2026
Unprompted review
Reply from Luxury Escapes
Hi there, Thank you for your review. We're glad to hear the website issue was resolved quickly and without any further problems.
Once again, excellent service!
Bec G was so lovely and friendly. Very efficient and professional. Thank you 🙏🏼
July 10, 2026
Unprompted review
Reply from Luxury Escapes
Hi Carol, Thank you for your 5-star review! We're pleased to hear Bec once again provided such lovely, friendly, efficient and professional service.
Joshua D is a great support person when…
Joshua D is a great support person when I had issues with payments with my booking. He helped me make payment and with other site related issues that I had in a calm, kind manner. Thank you!
July 9, 2026
Unprompted review
Reply from Luxury Escapes
Hi Danyal, thank you for your 5-star review. We're glad to hear Joshua was able to assist with your booking payments and other website-related questions.
Absolutely incredible
Absolutely incredible , quick solution and professional.
July 5, 2026
Unprompted review
Reply from Luxury Escapes
Hi Greg, thank you for your 5-star review. We're pleased to hear you received a quick, professional solution.
Reply from Luxury Escapes
Hi Maria, thanks for the 5-stars! We're so glad to hear you found our team friendly and proactive.
Trish made booking our holiday…
Trish made booking our holiday absolutely effortless and easy! She was such a delight to speak with and was so knowledgeable. Thank you Tricia!
July 1, 2026
Unprompted review
Reply from Luxury Escapes
Hi Hillary, thank you for your 5-star review. We’re delighted to hear that Trish made your holiday booking experience so effortless and enjoyable.
It’s fantastic to know her knowledge, helpfulness, and friendly approach helped make the process easy for you. We’ll be sure to pass on your kind words to Trish and recognise her for delivering such a great experience.
Added an extra day to my original…
Added an extra day to my original booking. Had to phone to change it. It was handled very professionally and without any delay etc. Customer service staff member very pleasant to deal with.
July 9, 2026
Unprompted review
Reply from Luxury Escapes
Hi Richard, thank you for sharing your feedback. We’re pleased to hear that your booking amendment was handled smoothly and efficiently. It’s wonderful to know our team provided professional and friendly assistance, making the process easy for you.
Customer service
Bec G was incredibly helpful and responsive to my call. She was able to provide me with information on my account to help me make a decision on my LuxPlus membership. Thanks Bec!
July 9, 2026
Unprompted review
Reply from Luxury Escapes
Hi Donald, thank you for your 5-star review. We’re delighted to hear that Bec G was able to assist you with your LuxPlus membership enquiry and provide the information you needed to make an informed decision. We’ll be sure to pass on your kind words to Bec.
Bec G was really helpfull.
February 18, 2026
Unprompted review
Reply from Luxury Escapes
Thank you for sharing your review. We’re delighted to hear you received helpful and supportive service. We’ll be sure to pass on your kind words to Bec G. 🙂
Nicole very helpful
I recently experienced some initial confusion Seabourn’s and Luxury Escapes' support teams while trying to organise our cruise transfers. After reaching out to Luxury Escapes again, Nicole stepped in and immediately took ownership and resolved the issue.
She was professional, responsive, and proactive — and she managed to expedite the arrangements quickly when I had been struggling to get any progress. Her support made the entire process far smoother, and I was genuinely impressed with her efficiency and care.
Very pleased with the assistance she provided. Nicole is a great representative of Luxury Escapes.
June 17, 2026
Unprompted review
Reply from Luxury Escapes
Hi Chris, thank your your 5-star review. We’re delighted to hear the issue was resolved and that you received efficient, professional support throughout the process.
We’ll be sure to pass on your kind words to Nicole, as recognition like this means a great deal to our team.
Darcy was a pleasure to talk to today
Darcy was a pleasure to talk to today. He is a credit to Luxury Escapes.
July 8, 2026
Unprompted review
Reply from Luxury Escapes
Hi John, thank you for your 5-star review! We're happy to hear Darcy was a pleasure to speak with and made such a positive impression.
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