LWRepairs Reviews 

1,152
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, often highlighting its efficiency and speed in resolving issues. The staff are frequently described as helpful, friendly, and knowledgeable, providing great customer service. Many people also appreciate the fair and sensible pricing for both services and products, making necessary purchases more manageable. Reviewers consistently highlight the efficiency of repairs, with many devices fixed quickly, often on the same day. People also appreciate the convenience of services like doorstep repairs and clear communication regarding repair status. The overall experience is often described as superb, leading many to recommend the company and return for future needs.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the first-rate, efficient, and... See more

Staff

Clients share positive opinions on staff, consistently describing them as helpful, polite, and friendly.... See more

Product

Customers had ambiguous experiences with product, with some reviewers praising the quality of refurbished... See more

Price

People report positive experiences with pricing, consistently finding services and products to be sensible,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as superb and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

I bought a refurbished iPad yesterday that I’m collecting on Friday (my choice as I knew it would be available sooner). I’ve used LWRepairs a few times over the years and I’m always very pleased with... See more


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(1,152)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service today after husband’s…

Excellent service today after husband’s phone was destroyed by the wheels of a car …. Replacement sorted and data transferred and all sorted within 2 hours! Thank you guys.

March 3, 2025
Unprompted review
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Reply from LWRepairs

Thank you! :)

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Rated 5 out of 5 stars

I'm not good at writing reviews but…

I'm not good at writing reviews but I'll give it a go as I feel the guys should know how appreciative I am to them for repairing my ipad. Lovely friendly, helpful guys and done quicker than I thought. Thank you. I would highly recommend them.

February 28, 2025
Unprompted review
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Reply from LWRepairs

Wow thanks Su! :)

Rated 5 out of 5 stars

The service I received in LW Repairs…

The service I received in LW Repairs was excellent. I had a problem with my email and Dylan sorted it out for me. I left the shop a very happy customer.
I would recommend them for their excellent customer service, knowledge and friendly staff. A great little local business.

February 24, 2025
Unprompted review
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Reply from LWRepairs

Thanks Sam! I’m glad Dylan could help :)

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Rated 5 out of 5 stars

Doing it all right

I have had two recent experiences with LWRepairs and have been so impressed with not only the service provided, but with the compassionate nature of how my situation was dealt with on both occasions. The first time I went in, I spoke to a lovely young man called Dylan. I was a very stressed middle aged woman who had dropped her phone and smashed it beyond repair, while visiting her mother in hospital. My husband was away on work and I didn't have a spare phone. Dylan was so patient with me and didn't make me feel stupid, with all the questions I was asking. I was so grateful for his kind nature and no pressure attitude. Sadly, my mother passed away not long after and, although I had since acquired a new mobile phone, I realised that on my old phone, there were several photos that had not uploaded to the cloud storage (my fault) and, most crucially, a video of my mum, which was clearly very precious. This time, a lovely man called Waz helped me. He clearly understood how important it was to recover the contents of my old phone. I opted to have a temporary repair done, which would allow the 'lost' content to be recovered. This could then be put on a USB stick and saved to my new - expanded! - cloud storage. This was a pretty arduous task, with many thousands photos to bring across, a chunk at a time. Waz knew that the video was the most important thing and, when it was found, he made sure to immediately get it to me. It was a huge relief and I am so so grateful. So, after my recent experience, I wouldn't hesitate to recommend these guys. I'd heard really good things and I wasn't disappointed. So, to Dylan and Waz - and also to the wider team - because it is very clear to me that there is a good culture here - a huge and heartfelt THANK YOU for doing it right.

January 22, 2025
Unprompted review
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Reply from LWRepairs

Wow thanks Ros! I’m so glad we were able to help :)

Rated 5 out of 5 stars

Good service

Good service, helpful staff, that’s all I need 👍

February 17, 2025
Unprompted review
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Reply from LWRepairs

Thank you!

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Rated 5 out of 5 stars

Brilliant service

Brilliant service, as always: so helpful and friendly. I wouldn’t go anywhere else!

February 14, 2025
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

LWRepairs were recommended to me by…

LWRepairs were recommended to me by several people when I was looking for somewhere local to get a phone repaired. I took it is for them to look what it needed, they ordered the parts the same day and asked me to drop it off the next day for Repair, saying that it would be ready to collect the same day as repaired. True to their words, a couple of hours after dropping the ozone off, I had a text message to say that the repaired phone was ready to collect. Outstanding service, would definitely recommend and use again.

February 11, 2025
Unprompted review
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Reply from LWRepairs

Wow! Thank you so much David - I'm glad to hear we were able to help!

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Rated 5 out of 5 stars

First class service

First class service . I popped into the shop as I was having problems with my mobile phone . The young lad that served me knew immediately what the problem was . It had gone bast 5pm so I had to leave my phone overnight. This was not a problem for me as I just wanted it working . It was ready first thing the next day . I would say we are very lucky to have them in Hythe . Thanks again

February 3, 2025
Unprompted review
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Reply from LWRepairs

Thanks so much! :)

Rated 5 out of 5 stars

Great service and helpful staff

My old iPhone was getting a little temperamental so we decided to visit LW Repairs to see what they might offer and have for an exchange. It was a flawless process with great help from Owen. We got a good price on my previous model and upgraded to a newer version, complete with a 12 month guarantee too!

January 30, 2025
Unprompted review
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Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

iPhone unusable

My iPhone was unusable due to apple password issue, and phone reset. Turned up without an appointment but that was not an issue and Owen proceeded within 5 minutes to fix my issue. Very quick and professional, an excellent service.

January 22, 2025
Unprompted review
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Reply from LWRepairs

Thank you!

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Rated 5 out of 5 stars

IPad battery

Second time I have used them. First was broken phone screen this time I have had a battery replaced in my iPad. They sorted it out quickly and for a very reasonable price. Will definitely be going back with any repairs I need done.

December 3, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

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