LWRepairs Reviews 

1,152
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, often highlighting its efficiency and speed in resolving issues. The staff are frequently described as helpful, friendly, and knowledgeable, providing great customer service. Many people also appreciate the fair and sensible pricing for both services and products, making necessary purchases more manageable. Reviewers consistently highlight the efficiency of repairs, with many devices fixed quickly, often on the same day. People also appreciate the convenience of services like doorstep repairs and clear communication regarding repair status. The overall experience is often described as superb, leading many to recommend the company and return for future needs.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the first-rate, efficient, and... See more

Staff

Clients share positive opinions on staff, consistently describing them as helpful, polite, and friendly.... See more

Product

Customers had ambiguous experiences with product, with some reviewers praising the quality of refurbished... See more

Price

People report positive experiences with pricing, consistently finding services and products to be sensible,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as superb and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

I bought a refurbished iPad yesterday that I’m collecting on Friday (my choice as I knew it would be available sooner). I’ve used LWRepairs a few times over the years and I’m always very pleased with... See more


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,152)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

What an amazing business

What an amazing business. Instant help and problem (however trivial) solved. Very good customer service.

December 4, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Good service

Great service as usual from Lewis and his team, phone was repaired quickly and at a good price.

November 30, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

First time breaking phone screen!

Recently broke my phone screen for the first time ever and made it to the store just before closing time. Owen reassured me that it was easily repairable as I needed my phone for train tickets the following day. My phone screen was repaired and ready for collecting before 12 o’clock the next day! What a brilliant service and also reassurance from Owen.
Thank you 🙏

November 7, 2024
Unprompted review
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Reply from LWRepairs

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Rated 5 out of 5 stars

Lewis at Lw repairs was really helpful…

Lewis at Lw repairs was really helpful with my broken phone, he told me the problem and that a part was needed and that it would be ready the next day, we then receive updates on the progress and a phone call when the phone was ready (which was really early the next day).
Literally can't fault anything, excellent top notch service! Would highly recommend.

October 31, 2024
Unprompted review
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Reply from LWRepairs

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Rated 5 out of 5 stars

Great service for broken IPhone

Took my wife's iPhone in with a broken screen. Was quite urgent as it was my wife's work phone with all her whatsapps/email/contacts etc. Within 90 minutes it was all sorted at a very reasonable price. Great service and we'll certainly return if we have further tech troubles.

November 2, 2024
Unprompted review
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Reply from LWRepairs

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Rated 5 out of 5 stars

Excellent and speedy service

Excellent and speedy service and solved my worrying problem . Helpful and kind service, thank you to Owen who helped me with my email problems.

October 25, 2024
Unprompted review
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Reply from LWRepairs

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Rated 5 out of 5 stars

EXCELLENT SERVICE FROM LWRepairs

Having heard good reports regarding the service offered by LWRepairs I decided to call in to discuss the possibility of purchasing a refurbished iPhone. I was helped straightaway and shown the phones on display that were within my price range. I felt confident that if I needed assistance following a purchase that any member of the staff would be able to help me. It was explained that they could transfer all the data from my old iPhone if I was unable to do it myself and I was given a price for this service I was under no pressure whatsoever to make a purchase during these discussions. I returned later and completed the purchase with another helpful member of staff. This service from LWRepairs is very much appreciated, especially, by the elderly residents of Hythe.

October 21, 2024
Unprompted review
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Reply from LWRepairs

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Rated 5 out of 5 stars

An oasis of great service!

Have been itching to try this business and today I had that opportunity.
Good stock, sensible pricing and mist important of all, superb service.

October 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Phone was taken in for a new screen it…

Phone was taken in for a new screen it was back first thing the next day. There was a slight problem with replacement screen but I was asked to drop it straight back and under the 12 month warranty it was fixed within 2 hours.
Fantastic service and great friendly team

October 8, 2024
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Reply from LWRepairs

Thank you!

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