LWRepairs Reviews 

1,152
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, often highlighting its efficiency and speed in resolving issues. The staff are frequently described as helpful, friendly, and knowledgeable, providing great customer service. Many people also appreciate the fair and sensible pricing for both services and products, making necessary purchases more manageable. Reviewers consistently highlight the efficiency of repairs, with many devices fixed quickly, often on the same day. People also appreciate the convenience of services like doorstep repairs and clear communication regarding repair status. The overall experience is often described as superb, leading many to recommend the company and return for future needs.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the first-rate, efficient, and... See more

Staff

Clients share positive opinions on staff, consistently describing them as helpful, polite, and friendly.... See more

Product

Customers had ambiguous experiences with product, with some reviewers praising the quality of refurbished... See more

Price

People report positive experiences with pricing, consistently finding services and products to be sensible,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as superb and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

I bought a refurbished iPad yesterday that I’m collecting on Friday (my choice as I knew it would be available sooner). I’ve used LWRepairs a few times over the years and I’m always very pleased with... See more


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,152)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality and Knowledgeable Staff

Thank you to Lewis and his team for excellent service . I walked in with no appointment after seriously damaging my phone which was beyond repair. They were able to advise on a replacement from their stock of refurbished phones and carry out a data transfer from my old phone to the new one all in a matter of hours.
I have used LW Repairs on several occasions and can highly recommend.

October 14, 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Advertisement
Rated 5 out of 5 stars

Thank you LW repairs

Thank you LW repairs, i brought a non Touch ID iPad and becuase they didn’t have it in stock they upgraded it to a Touch ID with no extra cost to me. Great service.

Thank you

October 4, 2024
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Not a phone problem but sorted

Not a phone problem but asked in the shop if they dealt with “dead” kindles, answer yes, tested battery free of charge, contacted me and new battery fitted.
Excellent service, friendly, & helpful with good communication, thankyou

October 14, 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Well I walked into the shop for the…

Well I walked into the shop for the first time and found a very helpful young man. I thought my phone was a gonner but they turned the repair round in very short time. Very pleased with there service thank you.

October 9, 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Amazing knowledge…

Amazing knowledge and thorough explanation of phone I was buying from LW Repairs. Can’t thank you enough Waz for your patience this morning I’m very pleased with my new iPhone 😊.

October 12, 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Advertisement
Rated 5 out of 5 stars

Local shop with well qualified staff brilliant service

Great service and advice from a local shop. Phone had a diagnostic check in less than 2 hours then discussion of possible remedies which given the age of the phone were probably not cost effective
Fortunately they had a range of newer models and talked us through a replacement
Excellent service locally

September 23, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

What a great shop

Been to this repair shop a couple of times ..staff are really friendly….
Today I had to take my autistic daughter’s iPad in as for whatever reason it would not charge …my daughter was extremely agitated as she has this iPad with her all the time
Left it with the guys …and my girlie phoned them after they left a text to say it was ready for collection they found that there was no fault it just needed a charge (who says there is no fault and means it ..they could have easily charged me for a fee )
So we hopped into the car and I went into the shop …it was ready for me…and I asked how much I owe them…Nothing , zilch no fee whatsoever….
My girlie was waiting in the car and was thrilled to have her precious iPad back…and I am grateful to L&W phone repairs hythe xxx

September 16, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

I wanted to upgrade my phone so went to…

I wanted to upgrade my phone so went to LW Repairs, which is where I bought my current phone from. They didn’t have one in the shop but took the trouble to source what I wanted for me. Added to that, they transferred all my info from my old phone to my new one. I highly recommend Lewis and his team x

September 6, 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Used the company a few times for…

Used the company a few times for repairs. Always reliable and well priced. Bought a reconditioned phone of them as well. Phone was like new. Very pleased.

August 29, 2024
LWRepairs logo

Reply from LWRepairs

Thank you for your review :)

Advertisement
Rated 5 out of 5 stars

Needed another phone so weo Lewis…

Needed another phone so went to Lewis for advice and bought a pre-used Samsung. I couldn't get the SIM card in so went back to Lewis who kindly sorted it all out for me.
Very very pleased with the service I received from Lewis.
Would highly recommend him.

September 2, 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always. My screen had gone on my Samsung galaxy s22 ultra. Took it in and the team had it back to me within 24hrs as good as new. Great team very friendly

August 30, 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Excellent overall service

I needed a replacement back camera lens for iPhone. Super easy to book online, really reasonable price and excellent overall service. Definitely recommend

August 20, 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you for your review :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look