Not available any Seven eleven stores or Nervesen stores. I managed to find my SIM from one Iranian shop Global foods Bergan. E SIM not worked waiting for a refund.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got a confirmation with an eSIM telephone number. But that was not my actual phone number probably a temporarily number. But this made me confused.
Company replied
The service is not good! Whenever you get a call the internet service stops! Poor network coverage!
Company replied
If a customer renews plan a day before the remaining data should include in new bundle.bad experience
Company replied
Company details
Written by the company
Lycamobile offers international prepaid sim with cheap international calls in Norway. Get the best SIM only deals, offers, bundles, plans from Lycamobile. Order free SIM now!
Contact info
Norway
- lyca-mobile.no
2.7
Poor
578 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lyca Mobile NO
Hi Md Faisal,
We're so happy to hear you had a positive experience with our service! We truly appreciate your kind words and feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile NO
Hi Tijo JOSE,
We're so happy to hear you're experiencing such fast and reliable connectivity! We truly appreciate you sharing your positive feedback with us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile NO
Dear Guntars,
We are concerned to hear your internet isn't working. We want to investigate this immediately to restore your service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
New plan activated immediately and customer service did not resolve it
I purchased a new 12-month prepaid plan through the “Renew my plan” option, expecting it to begin when my existing 12-month plan expired. Instead, Lyca activated the new plan immediately, leaving two paid plans running at the same time and wasting approximately one month of the new plan.
I contacted customer service promptly. Telephone support understood the problem but said they could not make any changes because more than 48 hours had passed. They told me to contact Lyca by email. The email response then largely ignored the issue and sent generic instructions for disabling auto-renewal, even though I had already explained that auto-renewal was disabled.
I have had to explain the same straightforward problem repeatedly and provide extensive account-verification information simply to have the complaint considered. The new plan remains unused, and I have requested either that its start date be corrected or that it be cancelled and refunded. The purchasing process was unclear and the customer service has been extremely unhelpful.
July 27, 2026
Reply from Lyca Mobile NO
Dear Thomas,
We appreciate you taking the time to share your feedback regarding your recent plan renewal and the subsequent customer service interactions. We understand your frustration with the new plan activating immediately and the difficulties you've encountered trying to resolve this. We are reviewing our internal processes for plan renewals and customer support to ensure clearer communication and more effective solutions for these types of issues. We are committed to improving our services and your experience.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile NO
Dear Unknown,
We appreciate you sharing your experience. We understand your frustration with the signal issues and the auto-renewal process. We are actively working to improve our services based on feedback like yours.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reported to the police in Norway AND Sweden - 12 months of unauthorized charges
This company is now reported to the police in both Norway and Sweden for continued unauthorized card charging.
What happened: In August 2025 I ordered an eSIM (Lyca Smart S, 99 NOK/month). The activation FAILED - a technical error. Not one single day of service.
I called their customer service about the failed activation. They confirmed on the phone that the order would be CANCELLED and REFUNDED. I trusted that.
They never cancelled anything. Instead they started charging my card - month after month, 13 charges over 12 months, including a DOUBLE charge in September 2025. Nearly 1,300 NOK for a service that never worked, on an order their own support promised to cancel.
And you cannot stop it yourself: turning off auto-renewal requires logging in with the linked number - but a failed eSIM has no active number. You are locked out of your own subscription while they keep charging. Support refuses to cancel it on their side. The only way to stop the charges was to BLOCK MY OWN CARD.
Eleven months of written complaints got nothing but copy-paste templates, the same verification questions over and over, and denials of charges that are printed on my bank statement.
Current status: police reports in Norway and Sweden, chargeback dispute at my bank, case filed with ECC/Konsument Europa, and reported to Forbrukertilsynet for their practices.
If this happened to you: stop emailing support. Block your card, file a chargeback, report them. Stay away from this company.
July 21, 2026
Unprompted review
Reply from Lyca Mobile NO
Dear Dan,
We are genuinely concerned to learn about the significant difficulties you have encountered with your eSIM activation and the subsequent billing issues. We understand how frustrating it must be to experience a service failure, be promised a cancellation and refund, and then face ongoing unauthorized charges. We recognize the distress caused by the inability to manage your subscription independently and the extensive efforts you've made to resolve this through various channels. We are taking your feedback very seriously and are reviewing the processes involved to prevent such situations from recurring for our customers. We appreciate you bringing these critical matters to our attention.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The address in Norway is impossible to…
The address in Norway is impossible to register
August 1, 2026
Reply from Lyca Mobile NO
Dear Zsolt,
We are sorry to hear about the difficulty you experienced with the Norway address registration. We are looking into this issue.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Not the correct phone number
I got a confirmation with an eSIM telephone number. But that was not my actual phone number probably a temporarily number. But this made me confused.
August 1, 2026
Reply from Lyca Mobile NO
Dear Reinders,
We’re sorry for the confusion caused by the phone number shown in your eSIM confirmation. We understand how important it is to have clear information during the activation process.
To help us clarify this for you, please provide your order details, the phone number shown in the confirmation, and any relevant screenshots or confirmation emails.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I had a plan with them and they…
I had a plan with them and they canceled it claiming I hadn't paid. However, I had two payment methods registered with sufficient balance and they didn't process the renewal. When I tried to pay manually, it kept showing an error message. I am very dissatisfied with the service. I had a plan with them and they canceled it claiming I hadn't paid. However, I had two payment methods registered with sufficient balance and they didn't process the renewal. When I tried to pay manually, it kept showing an error message. I am very dissatisfied with the service.
August 1, 2026
Reply from Lyca Mobile NO
Dear Rafael,
We are truly sorry to hear about the difficulties you experienced with your plan renewal and the subsequent cancellation. It is concerning that your registered payment methods with sufficient balance did not process the renewal and that you encountered error messages when attempting to pay manually. We understand your dissatisfaction and appreciate you bringing this to our attention. We are investigating this issue to prevent similar occurrences.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I bought worth 500norwegian Kr of…
I bought worth 500norwegian Kr of crédit and the next day gone with out using it
July 24, 2026
Reply from Lyca Mobile NO
sehr geehrter Kunde,
es tut uns leid zu hören, dass Sie die Videoaufnahme trotz mehrerer Versuche weiterhin nicht abschließen können. Bitte teilen Sie uns Ihre Lyca Mobile-Nummer og registrerte e-mail-adressen mit, damit wir das Problem überprüfen and Ihnen weiterhelfen können.
Mit freundlichen Grüßen
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Still now I can’t active my eSIM
Still now I can’t active my eSIM
Unable to active the sim
Share the setup details
July 29, 2026
Reply from Lyca Mobile NO
Dear Jeelan,
We are sorry you're having trouble activating your eSIM. We want to help you get this resolved. We've shared the setup details to assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile NO
Dear Pablo,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Good service
July 23, 2026
Reply from Lyca Mobile NO
Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Cheap but very unstable network
Cheap but very unstable network, I have to toggle airplane mode on and off almost every day to make mobile data work, otherway it does not. Probably worth the money...
July 28, 2026
Reply from Lyca Mobile NO
Dear Customer,
We’re sorry to hear that you are experiencing unstable network connectivity and having to restart your mobile data connection frequently.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network issue and work towards improving your experience as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
This is working well only in Norway
This is working well only in Norway, Not for Roaming ,
Cannot receive calls in Denmark. without success.
this should be corrected soon..
July 30, 2026
Reply from Lyca Mobile NO
Dear Ravichandran,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Not working your e sim
July 29, 2026
Reply from Lyca Mobile NO
Dear Ranveer,
We’re sorry to hear that you are experiencing issues with your eSIM.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the eSIM activation issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Deduct money for package and never…
Deduct money for package and never showed in packages. Called 2 times to help and they said they created a ticket and day when I called back again , other operator said there is no ticket (complaint) registered.
And then she created complaint again and still no help after 2 weeks and never got my money back.
July 22, 2026
Reply from Lyca Mobile NO
Dear Maaz,
We appreciate you sharing your experience. We are truly sorry to hear about the issues you've encountered with your package and the difficulties in resolving this matter. We are actively looking into your feedback to improve our processes and ensure such situations are handled more effectively in the future.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile NO
Dear Sim,
We're so happy to hear you consider us a perfect choice! We appreciate your kind words and positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile NO
Dear Marilena,
We’re sorry to hear that you are experiencing issues with your internet service and slow data speeds.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network performance and work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Never worked
Never worked. Customer service did not complete help. Used another service
July 21, 2026
Reply from Lyca Mobile NO
Dear GWright,
We're sorry to hear that our service did not meet your expectations and that your experience with our customer support was unsatisfactory. We appreciate your feedback and would like to understand what went wrong. Could you please provide more details about the issue you experienced? Your feedback will help us investigate the problem and improve our service.
Best Regards,
Lycamobile Review Resolution Team,
trustpilotreview@lycamobile.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.