Reception lost with message saying either ‘no sim’ or ‘no service’. Tried to contact Lyca and halfway through online chat the just cut connection. Tried to phone, hung on to be connected to ‘human’ an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great until you need customer service. Their SIM cards randomly fail and then you are billed 10Mb/s. Customer service don’t speak English and frustrate you with redundant requests such as “proof o... See more
Company replied
My whole family have been using lycamobile for a long number of years, they started to go downhill when they stopped allowing you to stop the autorenewing. I have had at least 8 payments a month goi... See more
Company replied
I got a new phone and accidentally deleted my eSIM so could not access any services. I emailed the customer care team through the Lyca Mobile website requesting a new QR code to set up my eSIM but t... See more
Company replied
3.0
Average
3K reviews
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Extremely Frustrating Experience – Poor Support and No Resolution
This is my second review, and unfortunately, my experience has only worsened.
I was advised by the support team to use an eSIM for porting my number. I followed their recommendation, purchased, and activated the eSIM—only to find that I couldn’t receive OTPs required for the porting process.
Despite raising multiple tickets, each one was marked as “resolved” without any actual solution. When I asked for alternatives, I was told:
"You need to try again online, or visit a retail store for help."
When I asked where the retail stores are located, the response was:
"You can check it on your end; we don’t have access to that information. Try searching on Google."
This level of service is unacceptable. The lack of accountability and support is shocking. If I could give a rating lower than 1 star, I would.
-5 for customer service. Absolute disaster.
October 17, 2025
Unprompted review
Reply from Lyca Mobile IE
Hi Sukumar,
We’re really sorry for the trouble you’ve experienced – we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile operations
Very disappointing experience with the Refer-a-Friend offer
I had a very disappointing experience with Lycamobile’s Refer-a-Friend promotion.
Despite following all the rules and after my friends completed their required top-ups (three in total), I still haven’t received the promised bonus.
Each time I contacted support, I got conflicting information — first they said the bonus would come after the 3rd top-up, then they said the 4th, and later again they repeated the same response without properly checking my case.
It feels like this promotion is not being managed transparently, and the lack of clear communication leaves customers feeling misled.
I also repeatedly asked them to send me the official Terms & Conditions for this offer so that I could clearly understand the eligibility rules, but they never provided it.
Overall, this promotion feels very unclear and poorly managed, leaving customers feeling misled and frustrated.
July 25, 2025
Unprompted review
Reply from Lyca Mobile IE
Hi Customer,
We’re really sorry to hear about your experience – we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
Great customer service
Patricia help me very effectively and was able to sort my request very promptly.
October 15, 2025
Unprompted review
Reply from Lyca Mobile IE
Dear Serafim,
We're happy to hear that our support was effective and your request was sorted promptly. We appreciate you taking the time to share your feedback.
Regards,
Lyca Mobile Operations
Paid but never received SIM
I ordered a SIM from Lycamobile on 19 August 2025 and it never arrived. Despite following up with support, I got no resolution and no refund.
August 19, 2025
Unprompted review
Reply from Lyca Mobile IE
Dear Micheal,
We’re sorry to hear that your SIM card hasn’t arrived and that you haven’t received a refund.
We’ve sent you an email with an update and a proposed resolution. Please check your inbox and feel free to reach out to us via our private support channel at trustpilotreview@lycamobile.com for further assistance.
Regards,
Lyca Mobile Operations
Issue resolved within minutes!
October 14, 2025
Unprompted review
Reply from Lyca Mobile IE
Dear Customer,
We are so happy to hear that we resolved your issue quickly. Thank you for your positive feedback; it means a lot to us.
Regards,
Lyca Mobile Operations
Worst customer support ever dealt with
Worst customer support ever dealt with. Have a issue over a month now where I have no Service. They asked to me get a new sim so they can swap my number over to the new sim. I have been calling in since last week where they are giving me false times that will be done in 4 hours. Week later nothing has been done. I've been calling in now asking for a Supervisor and when they transfer me supervisor does not answer at all. Horrible company. Stay away from these guys. Might end up brining them to court if this continues.
October 13, 2025
Unprompted review
Reply from Lyca Mobile IE
Dear Mohammad,
We're sorry to hear about the ongoing service issue you've been facing and the unacceptable experience you've had trying to resolve it.
We want to make this right. Please contact us directly at trustpilotreview@lycamobile.com with your Lyca Mobile number or reference number. So, we can investigate and assist you promptly.
Regards,
Lyca Mobile Operations
Patricia is awesome! She was very helpful and efficient.
Patricia was very helpful. She efficiently worked my issue and got to a resolution that exceeded my expectations. To have such a pleasant experience with a support team member was very refreshing. Give her a raise.
October 9, 2025
Unprompted review
Reply from Lyca Mobile IE
Dear Jason,
We're happy to hear that you had such a positive experience. It's great to know the support team member efficiently resolved your issue and exceeded your expectations. We appreciate your feedback.
Regards,
Lyca Mobile Operations
Feel like I have been scammed.
Feel like I have been scammed.. First SIM didn't arrive so somehow I have signed up to another SIM which has no reception and has been binned and I find out I have been signed up to a 24 month plan at £24 a month. Tried to cancel but Indian customer service don't care and don't reply. What a scam thought I was getting spay as you go SIM
September 9, 2025
Unprompted review
Reply from Lyca Mobile IE
Dear Karl Graham,
We are sorry to hear about your experience and understand how concerning this situation feels. It’s never our intention for customers to feel misled or unsupported.
We will investigate and get back to you as soon as possible. For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Absoutley proffesional understanding and kind
Absoutley fantastic so understanding and heloful with my medical cinditon
October 8, 2025
Unprompted review
Reply from Lyca Mobile IE
Dear Tracey,
We're happy to hear that your experience was fantastic, and we were helpful and understanding regarding your medical condition. Thank you!
Regards,
Lyca Mobile Operations
Rian was great at communication and…
Rian was great at communication and helped me a lot. Reported my issues about not being able to text or call short numbers to the technical support team. Thanks for the help!
October 8, 2025
Unprompted review
Reply from Lyca Mobile IE
Dear Customer,
We're happy to hear that the communication was helpful. We appreciate you reporting the issues with texting and calling short numbers, and we're glad we could assist you! Thanks for your feedback.
Regards,
Lyca Mobile Operations
Customer service is great 👍
October 6, 2025
Unprompted review
Reply from Lyca Mobile IE
Dear Waseem,
We're happy to hear that you had a great experience with our customer service. Thank you for your positive feedback!
Regards,
Lyca Mobile Operations
Line was a good representative and…
Line was a good representative and answered all my questions. She was friendly and helpful
October 3, 2025
Unprompted review
Reply from Lyca Mobile IE
Dear Despina,
We're happy to hear that our representative was helpful and answered your questions. We appreciate your positive feedback and your time.
Regards,
Lyca Mobile Operations
Customer service representative Anna C
Customer service representative Anna C. was extremely helpful, professional and friendly. She answered all of my questions in a professional manner and assisted with my request.
October 4, 2025
Unprompted review
Reply from Lyca Mobile IE
Dear Boris,
We're happy to hear that our representative was so helpful, professional, and friendly! We appreciate you taking the time to share your positive experience with us.
Regards,
Lyca Mobile Operations
Line was amazing and helpful
Line was amazing and helpful. Super kind.
October 2, 2025
Unprompted review
Reply from Lyca Mobile IE
Dear Customer,
We're so glad that our team member was helpful and kind! Thank you for your positive feedback; we appreciate it.
Regards,
Lyca Mobile Operations
Fantastic customer service from Line…
Fantastic customer service from Line today. Friendly, very clear and super efficient. Thank you very much.
October 1, 2025
Unprompted review
Reply from Lyca Mobile IE
Dear Customer,
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback regarding the friendly and efficient service.
Regards,
Lyca Mobile Operations
The worst service I have already had
The worst service I have ever had. It was with renewal by default. I toped up 10€ and it charged me for renewal and didn’t use the credit I have already put. After 4 days they capped my connection and I couldn’t use it anymore. Furthermore, it’s connection is not stable and I have always ask people to share their connection to access my bank app because it does not access with lycamobile 5G connection. I don’t recommend
September 29, 2025
Unprompted review
Reply from Lyca Mobile IE
Dear Marcio,
We are sorry to hear about the issues you’ve experienced with auto-renewal. We will assist with this concern.
Lycamobile bundles are set to auto-renew by default to prevent service interruptions. The card used for the initial purchase will also be used for future renewals. However, customers can modify the renewal settings at any time by logging into their Lycamobile account. Upon checking, the provided Lycamobile number shows that auto-renewal is currently deactivated
Regarding the unstable network issue, please provide your email address so that we can share manual instructions to help resolve the problem. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
The problem was fixed too late
The problem was fixed too late. I had provided all the information but there was still a few days delay.
Can't get hold of a live agent on chat, it just keeps waiting. Emails are replied to very late, couldn't call because my sim wasn't working.
Terrible experience.
September 17, 2025
Unprompted review
Reply from Lyca Mobile IE
Dear Ujjwal,
We apologize for the delays and difficulties you’ve experienced in resolving your issue, especially given that you were unable to access your SIM to contact us directly.
We attempted to reach you on your Lyca Mobile number, but the call went unanswered.
We’ve sent you an email with an update. Please check your inbox and feel free to get back to us via trustpilotreview@lycamobile.com for further assistance.
Regards,
Lyca Mobile Operations
Problem quickly resolved after one star review on Trust Pilot
I had issues with eSIM which resulted in having no service. After numerous time consuming frustrating calls with customer service there was still no resolution and I now had no service for over 2 weeks. I was so frustrated I wrote a one star review on Trust Pilot. Within a day I was in contact with Karthikeyan and within days my issue was resolved. She was extremely helpful professional and efficient and I cannot
praise her enough. Based on my dealings with Karthikeyan my one star review is now a five star review!
August 15, 2025
Unprompted review
Reply from Lyca Mobile IE
Cait,
We appreciate you sharing your experience. We are so glad your eSIM issue was resolved quickly and efficiently by Karthikeyan. We are grateful for your updated review!
Regards,
Lyca Mobile Operations
I'm a new customer who requested a Data…
I'm a new customer who requested a Data only sim on Pay as you Go. Lyca mobile has charged me twice for the initial period. I phone their call desk and was on the line for 23 minutes of which less than 1 minute was talking to someone. He didn't resolve the issue but compounded it by telling me I was on a Contract sim and therefore couldn't cancel. I emailed Lyca 24/7 call desk explaining this issue 3 days ago. Nothing heard back. What a deplorable company. Don't use them. It's as though they are a legal SCAMER.
September 19, 2025
Unprompted review
Reply from Lyca Mobile IE
Dear Keith,
We understand your concerns regarding your first month’s bill.
Unfortunately, we were unable to reach you at the provided phone number.
Please note that the first month’s bill includes a charge for one month in advance, which will be adjusted in your final bill at the end of your contract.
We have sent more details to your email address. Kindly check your inbox, and if you have any further questions or need assistance, please feel free to contact us at trustpilotreview@lycamobile.com
Regards,
Lyca Mobile Operations
Pathetic.
Pathetic.
I wanted to move my e-sim from one phone to another, which other operators can perform. They suggested to buy a new e-sim with another number and get an e-sim. They can then transfer original number to new e-sim number. they are unable to activate e-sim on other devices with original number. AVOID E-SIMS AT ALL COSTS!
September 20, 2025
Unprompted review
Reply from Lyca Mobile IE
Dear Mr Henry Smith,
We appreciate you bringing this to our attention. We're sorry to hear about your experience trying to move your eSIM to a new device. Please provide the Lyca Mobile number and request a reference number. so that we can check and get back with a resolution.
Regards,
Lyca Mobile Operations
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