+ It's cheap + Fast setup - Data speed on network isn't that great compared to my other operator. I frequently have to swap to other SIM when browsing is slow = Customer service is friendly but c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your internet bundle is good price but so cheap connection mostly your signal is disappear and long time not getting internet or Sim card signal
Company replied
The top up is very easy to do. And the pricing is fairly good. The issue is around the service dropping on a regular basis. The internet completely cuts off from time to time with absolutely no servic... See more
Company replied
fast, but quite tough to get to the bottom of the issue when the support acts worse than any AI agent
Company replied
Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
2.9
Average
2K reviews
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Roaming not working in Bangladesh
I am in Bangladesh. I am trying to start roaming but its not working. Not good
August 8, 2026
Reply from Lyca Mobile PT
Dear Mohammad,
We’re sorry to hear about your experience regarding roaming not working in Bangladesh. We understand the inconvenience this has caused and sincerely apologise.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Internet speed to low
August 1, 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience regarding the low internet speed. We understand your frustration and apologise for the inconvenience caused.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience with the internet service intermittently not working. We understand your frustration and apologise for the inconvenience caused.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Due to the mistake of your stuff member…
Due to the mistake of your stuff member I lost all my credit
August 8, 2026
Reply from Lyca Mobile PT
Dear Joanna,
We’re sorry to hear about your experience and the loss of your credit due to an error by our team member. We understand your frustration and sincerely apologise for the inconvenience caused.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Worst service
Worst service. Automatically save your debit/credit cards without consent and always put any plans on auto renewal without permission. Unable to delete multiple cards on lyca website.
August 8, 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience regarding the card-saving and auto-renewal concerns. We understand your frustration and apologise for the inconvenience caused.
Thank you for sharing your feedback and providing the relevant details. We have noted your concerns, and our team is currently investigating this as a priority to review the issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience regarding the very slow network and internet service. We understand your frustration and apologise for the inconvenience caused.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
All good not any complains but my…
All good not any complains but my number balance how i use? i can't use this 10£ for renew
August 8, 2026
Reply from Lyca Mobile PT
Dear Lekhraj,
We appreciate your positive feedback! We understand you have a question about using your balance for renewal. We recommend checking your account's renewal options.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I have purchased 3 lyca boss eSIMs for…
I have purchased 3 lyca boss eSIMs for 4€ each - my husband's worked, mine didn't so I bought another one which also wouldn't connect. I've been trying for 5 hours. Now I'll be leaving Portugal soon and I won't be able to activate it...and I can't speak to anyone. Very frustrating
August 8, 2026
Reply from Lyca Mobile PT
Dear Bernadette,
We’re sorry to hear about your experience with the eSIM activation and connectivity issues. We understand how frustrating this must be, especially while travelling and after spending several hours trying to resolve the issue.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Steeve,
We're so glad to hear you find our app easy to use! Thank you for your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very slow net
July 31, 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience regarding the very slow internet service.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Internet is too slow
Internet is too slow. Useless and waisting money.I want to change others network.
July 31, 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience with the slow internet service and understand your frustration.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
No available 5g network..
July 31, 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience regarding the unavailability of the 5G network. We understand your frustration and apologise for the inconvenience caused.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Very fast and straight to the point
Very fast and straight to the point, never had a better experience with a phone company than with Lyca!
July 30, 2026
Reply from Lyca Mobile PT
Dear Aaron,
We are so happy to hear that our service was fast and efficient for you! We truly appreciate your kind words about your experience with us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
not working good very bad internet vale…
not working good very bad internet vale de maceira Alfeizerão
July 30, 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience with the poor internet service in Vale de Maceira, Alfeizerão. We understand your frustration and apologise for the inconvenience caused.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Internet speed very poor and no network…
Internet speed very poor and no network many time
August 7, 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience regarding the poor internet speed and frequent network issues. We understand your frustration and apologise for the inconvenience caused.
Thank you for sharing your feedback and providing the relevant details. We have noted your concerns, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
My data with lyca is very bad with the…
My data with lyca is very bad with the connection in my phone
July 31, 2026
Reply from Lyca Mobile PT
Dear Bijan,
We’re sorry to hear about your experience regarding the poor mobile data connection. We understand your frustration and apologise for the inconvenience caused.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Good well done
July 31, 2026
Reply from Lyca Mobile PT
Dear Customer,
Your loyalty and kind feedback mean the most to our hard-working team.
Thank you for choosing us for reliable service.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Renewed plan for 12 months at good…
Renewed plan for 12 months at good rates. Slight problem when renewing in that when making payment the system hung and when I tried to make it again said that it had already been processed (which it had). Previous experience with Lyca has been good including customer service.
August 7, 2026
Reply from Lyca Mobile PT
Dear David,
Connecting you to what matters most, and at a fantastic price, is exactly why we do this.
Thank you for choosing us over the rest!
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience regarding the poor network service.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
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