+ It's cheap + Fast setup - Data speed on network isn't that great compared to my other operator. I frequently have to swap to other SIM when browsing is slow = Customer service is friendly but c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Compared to other networks, it's the slowest and most unreliable, since in some places it simply doesn't work, while my friends who use other SIM cards are able to use their data, while mine doesn't w... See more
Company replied
Most of the time mobile data connection is connecting but not getting connected though I have 80GB or 45GB balance. I have always issues about network connection.
Company replied
I live in luz burgao I use lyca from very beginning in Portugal like 4 years ago, I used the boss plan for a long time for internet but somehow now I cannot get anymore, I went to the lyca app it's co... See more
Company replied
Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience regarding the very slow internet service. We understand your frustration and apologise for the inconvenience caused.
Thank you for providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
No connection on call as well
August 10, 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience regarding the lack of call connectivity. We understand your frustration and apologise for the inconvenience caused.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
service is good but in app I don't see…
service is good but in app I don't see my top up amount
August 10, 2026
Reply from Lyca Mobile PT
Dear Customer,
We appreciate your positive feedback on our service. We're sorry to hear you're having trouble viewing your top-up amount in the app. We are working to improve this.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Sandip,
Thank you for sharing your feedback. We’re glad to hear that your experience has been satisfactory.
We appreciate you taking the time to review our service. Your feedback is valuable to us and helps us continue improving our customer experience.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience regarding the roaming service not working and the difficulty accessing support.
Thank you for sharing your feedback and providing the relevant details. We have noted your concerns, and our team is currently investigating this as a priority to review the issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I'll like to have expansion of your…
I'll like to have expansion of your offers, in net credits and reduce prices.
August 10, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
Nothing beats hearing that our network is making your life a little easier.
Thank you for this wonderful review and for sticking with us!
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
At present very bad service
August 3, 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience with our service.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Got it done in less than 3 min
Got it done in less than 3 min
Great stuff and great plan for a great price
Thanks Lyca
Hoping the coverage is worth it
August 10, 2026
Reply from Lyca Mobile PT
Dear Yolanda,
We are so happy to hear that you had such a quick and positive experience with us! We appreciate your kind words about our plans and pricing. We are confident our coverage will meet your expectations.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Internet service is very slow
August 10, 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience regarding the very slow internet service.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience regarding the auto-pay service.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority to review the auto-pay settings and work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We're so happy to hear you had a very good experience with our service. We truly appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Bad experience of lycamobile app
The app is too slow and full of glitches. I faced a number of problems such as deleting my old expire bank card and add a new one for the future transactions. Please address this issue specially. Regards
August 9, 2026
Reply from Lyca Mobile PT
Dear Atif,
We’re sorry to hear about your experience with the Lyca Mobile app, particularly the slow performance and issues managing your bank card details.
Thank you for sharing your feedback and providing the relevant details. We have noted your concerns, and our team is currently investigating this as a priority to review the issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Dawinder,
We're so happy to hear you're enjoying our service! Thank you for your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience regarding the lack of internet connectivity in Portugal after payment. We understand your frustration and apologise for the inconvenience caused.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority to review the issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
No roaming service in spain .accordi
No roaming service in spain .accordi
ng to recharge plano
August 1, 2026
Reply from Lyca Mobile PT
Dear Barinder,
We’re sorry to hear about your experience regarding the roaming service not working in Spain. We understand your frustration and apologise for the inconvenience caused.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority to review the issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience regarding the slow internet service. We understand your frustration and apologise for the inconvenience caused.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Because the internet is very slow it’s…
Because the internet is very slow it’s really really horrible please fix this .
August 2, 2026
Reply from Lyca Mobile PT
Dear Bijay,
We’re sorry to hear about your experience regarding the very slow internet service. We understand your frustration and apologise for the inconvenience caused.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority to review the issue and work towards improving your service experience as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Ali,
We’re sorry to hear about your experience regarding the poor network quality. We understand your frustration and apologise for the inconvenience caused.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority to review the issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience regarding the very slow internet connection. We understand your frustration and apologise for the inconvenience caused.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority and will work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
when i change credit card and i wanted…
when i change credit card and i wanted to auto renew my plane but the price provided 8 euro i don't like this policy .
August 9, 2026
Reply from Lyca Mobile PT
Dear Yudha,
We’re sorry to hear about your experience regarding the auto-renewal price after changing your credit card. We understand your concern regarding the unexpected price difference.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this as a priority to review the issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.