Lynott Jewellery Reviews 

Me and my mam got welded bracelets and within 6 days the loops started to tarnish. We went in to the store in limerick and the staff member said to pick something else out that I wanted instead as we didn’t want replacements if they were just going to tarnish again.. so we picked other bits out and when we told her what we wanted she said she can’t give us them as her manager texted her to say not to, that the only option was replacement which we didn’t want. We went home not sure what to do so my mam got in touch with lynott and they said they can give us a refund if we bring the receipt in. Mam went in with the receipt and they said they can’t give it without the merchandise even though they hadn’t stated that to her previously. She went in for a third time and asked to be refunded and she fortunately received it that time. It was meant to be a nice gift for me moving away and it turned out to be an uncomfortable experience which left us feeling quite dissatisfied. The staff weren’t accommodating or helpful, i wish I had read the reviews online before we decided to purchase anything as the reviews are quite telling. I unfortunately don’t think I’ll be shopping from them in the future.

Love my pieces. Came very quickly great quality and service every time 🫶🏼

This is a new page set up by Lynott. They are an atrocious brand, from their quality of products to their “customer service”.

Great customer service from the team.. had slight problem with delivery and they were fantastic to deal with. Products lovely and great value

Absolutely love my Lynott jewellery, recently had an issue and the team where so prompt to respond & accommodate💕 highly highly recommend!

would not recommend buying from here if you respect brands that treat employees fairly.

I regularly worked well beyond my contracted hours with no additional pay, and there was clear pressure to stay late. Breaks were not properly supported, and it often felt uncomfortable to take them unless told to.

The office environment was also difficult — there was very little communication, and if you did speak, it often felt discouraged or you were made to feel uncomfortable for doing so.

Communication from management was poor and when asked for any help it you were made feel like you were a problem. I was given positive feedback in a meeting about my potential, only to have my probation extended shortly after via email with little explanation. The whole process felt inconsistent and unprofessional.

If employees speak out publicly, they are legally threatened. All negative reviews on TikTok are seemly taken down with 24/48 hours. If you look at the company's social media accounts, you can see many different girls as the staff turn over is HUGE.
ALOT of the girls who worked here can share some absolute horror stories.

The quality of the jewellery is not great , majority of it is not 'in house designed' as claimed. A lot of the EXACT pieces are found on SHIEN / Temu (allegedly, if you catch my drift)

To add, the company have made a new trust pilot page as their previous one was inundated with negative truthful reviews.

Overall, a stressful and disappointing experience, both working / purchasing from here.

This was my 3rd time ordering jewelry from Lynott and the quality is amazing and delivery is always so fast

My garden chair hit of my hand n the ring went out of shape bad

Necklace won’t stay on

Worked for a lynott jewellery stand in BT cork recently and had to leave after only 3 weeks over the way I was treated and spoken to by the manager. It was just a part time job to help me get through my masters, and while I wouldn't generally consider myself to be a very sensitive person, this manager had myself and other staff members in tears on the counter, in front of customers over the way we were treated, it was actually awful. Every single staff member has now quit over this managers behaviour , I've worked in a few retail and hospitality jobs over the years and I would agree that some managers can be tough, but l've never come across the likes of this woman. From someone who's worked in both corporate and retail environments, retail is 100% more stressful, for no good reason really!

Easy ordering process, ring comes in a cute little pouch. perfect gift

Please look at the actual trust pilot page rather than the new one they created recently. Lynott host a number of false claims. They claim that their jewellery does not tarnish which is false, nearly every single item I have from them has tarnished. They break very very easily with adjustable rings snapping and bangles not closing within days. Stones constantly falling out of jewellery very quickly. I ordered from them online before I heard nothing for 2 weeks about my order and then after emailing them they said it would take 3 days for a response which is ridiculous. After 4 weeks from my initial order the package arrived, no apology and no communication on their part. The way they treat their staff is highly unfair. I have witnessed staff be talked to disgustingly on the counter and a very high turnover of staff. Ultimately, do not go near this place.

I have only received one out of the two items I've ordered. The earrings I received from the Katja Mia range were of extremely poor quality and look very cheap. I will be returning them. I also emailed the company about some false advertising on Instagram. They advertised the range with discount codes that didnt work for that particular range but it was very misleading.

Don’t know what to say about this brand, always had heard great things but then realised it’s from bloggers and influencers who very clearly get the jewellery for free. I bought what I believed was a beautiful bracelet with my daughter’s finger print on it only for it to break a few weeks later, got it fixed in cork only for it to break 2 weeks later. I’ve given up at this point trying to get it sorted. This bracelet was not cheap and as a single mother all I wanted to do was treat myself instead I ended up wasting nearly €100 on a faulty piece of jewellery, not to mention the cheap earrings they charge an arm and a leg for, never get bad reactions from earrings and within an hour of wearing them from this brand my ears are on fire. Cheap cheap cheap.

I ordered two bracelets at the start of January for my mom as a present one came broken and another just broke after her 2nd wear. Very Poor quality jewelry.

10/10+ Lovely shopping experience. Bought three gold rings, arrived very quickly and so nicely packaged individually!! Very impressed and highly recommend! Gave as gifts and recipient so happy!!

I ordered a personalized bracelet and had made a mistake and was fixed once I had emailed them straight away and was quick delivery also

I went into Arnotts recently and I must say Ciara the Sales Assistant was a pleasure to deal with. I was unsure about what piece to pick and she was patient and attentive and showed me endless options. I could have bought the whole display !! Highly recommend for helpful staff and gorgeous jewellery.

**reuploaded as the company has created a new Lynott trust pilot page **

This is by far the worst customer service I have ever experienced.

I placed an order back in March and never received part of it. I first contacted the company on 21st May through their online form and received very limited communication. Since then, I have sent over 8 emails and only received two replies — one of which was an automated response offering an exchange, despite me clearly requesting a refund multiple times.

I then had to message their Instagram page just to get acknowledgment. It should not take public follow-ups and repeated emails to have a basic issue addressed.

The entire experience has been extremely frustrating and disappointing. Communication has been poor throughout, and I felt completely ignored.

Eventually, after significant effort on my part, the issue was escalated to senior management. However, it should never have required this level of chasing for something so straightforward.

I would not purchase from this company again based on my experience.