Lynton Reviews 

150
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and trainers for their expertise, helpfulness, and supportive approach during training, which builds confidence. Many people also highlight the exceptional customer service, noting the team's professionalism and responsiveness. Reviewers appreciate the quality and performance of the machines, finding them effective, easy to use, and contributing to excellent clinical results and business growth. However, some customers noted significant product reliability issues, experiencing machine breakdowns and malfunctions shortly after purchase. A few others also felt after-sales support was poor, citing unfulfilled promises, slow responses, and a lack of resolution for equipment problems, causing business disruption.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, professionalism, and... See more

User experience

Users describe positive interactions with user experience, highlighting the expertise and support received... See more

Service

People report ambiguous experiences with service, with some customers highly impressed by the knowledge,... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with their... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Suki our clinical trainer was fantastic. So helpful and put us all at ease with her expertise and knowledge. Suki is also ready and willing to help and has provided me with so much support and informa... See more

Company replied

Rated 5 out of 5 stars

I have purchased the lynton dynamix machine nearly 18 months ago and it’s been the best choice I’ve ever made! Absolutely over the moon with my laser machine, the results I get are life changing for m... See more

Company replied

Rated 5 out of 5 stars

From my in Clinic practical training, to day to day enquiries, Emma has been brilliant. Whenever I have a question I message Emma and she always responds with expert advice I know I can trust... See more

Company replied

Rated 5 out of 5 stars

I am giving a 5star experience for training with Emma Yarwood and for her continues support. She is very helpful, knowledgeable and is always happy to help.

Company replied


Company details

  1. Medical Equipment Manufacturer

Written by the company

Award-Winning Energy-Based Technology. Trusted Globally. For more than 30 years, clinics, healthcare providers and conservation specialists have trusted Lynton for world-class aesthetic, surgical and conservation technology, backed by award-winning training and support. Born in the Physics Department at The University of Manchester, our technologies are designed to define, renew, revive and sculpt. Whether in clinic, in theatre or even preserving historic artefacts, Lynton delivers results you'll love, created by scientists you trust. Our reputation is built on a foundation of scientific research and innovation. Since our beginnings in 1994, our close connection with The University of Manchester has shaped the quality, integrity and reliability of every technology we develop. Today, that heritage has helped establish Lynton as the UK's leading manufacturer and supplier of aesthetic technology, and we are proud to be a preferred supplier on the NHS Supply Chain. Our scientific roots and results-driven technologies have earned industry recognition, NHS supplier status and multiple awards for British engineering, clinical excellence and customer support. But our commitment extends far beyond installation. Customers gain access to a dedicated support network, including a comprehensive customer portal packed with clinical guidance, marketing resources and ready-to-use social content to help maximise the success of their investment. Training is at the heart of what we do. As the only aesthetic technology supplier to deliver training co-designed with The University of Manchester, we provide education that combines academic rigour with real-world clinical expertise. Our clinical training team brings together extensive industry experience, advanced qualifications, published research, lecturing backgrounds and countless hours of hands-on practice, giving you the confidence to deliver treatments safely and effectively. At Lynton, everything we do is powered by passionate people. We're committed to making your journey with us feel straightforward, intuitive and fully supported from day one. From start-up clinics taking their first steps to established practices looking to grow, we've helped hundreds of businesses succeed and we're excited to support many more in the years ahead.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

150 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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Replied to 80% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(150)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience from the start

Great experience from the start. Really clear communication. Training was excellent and very in depth. I felt I needed more time after training to retain all the information, and my trainer Becky was happy to meet with me again to answer my questions.

November 13, 2024
Unprompted review
Lynton logo

Reply from Lynton

Thank you so much for your lovely words Gemma, we really appreciate you taking the time out of your day to write this review. We are absolutely delighted that we have been able to show our unrivalled support to you and your comments will be passed to Becky and the whole team. Here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Motus AY training with Becky

We recently had a Motus AY training day at our clinic, and it was a fantastic experience. Becky was not only knowledgeable but also incredibly approachable, making everything feel straightforward and easy to understand. I appreciated how patient she was, taking the time to address every question thoroughly. And even after the training, Becky has been so supportive—I know I can reach out anytime, and she always responds quickly and thoughtfully. It’s clear she genuinely cares about helping us succeed. I feel so much more confident in using the Motus AY, and I’m really grateful for Becky’s guidance and encouragement along the way. Highly recommend!

October 3, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Flavia, we really appreciate you taking the time to write this incredible review. We are absolutely delighted that we have been able to show our unrivalled support to you and your comments will be passed to Becky and the whole team. We are so proud to have Becky on board.
Here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Training Day = AMAZING

I had my training day with Becky the other week, and i really enjoyed it. She went through everything i needed to know about the machine and the treatments very clearly. She answered all my questions. I am feeling happy, excited and very confident now about starting up the business thanks to Becky.

Thank you, Emma

October 31, 2024
Unprompted review
Lynton logo

Reply from Lynton

Thank you so much for your lovely words Emma, we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to show our unrivalled support to you, and your comments will be passed to Becky and the whole team. Here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Fantastic service from Richard



"I had the pleasure of having Richard, one of Lyntons Lasers engineers, come to fix my 650 IPL handpiece today. I was impressed by his professionalism and expertise. He quickly identified the issue and resolved it in no time. Richard's efficiency and knowledge made the whole experience seamless, and I couldn't be happier with the service. Thank you, Lyntons Lasers, for having such dedicated staff!"

October 30, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Diane, we really appreciate you taking the time to write this review. We are absolutely delighted to hear about your experience with Richard, and we are very proud to have him onboard. Your comments will be passed to Richard and the whole of the engineers, and here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Richard and Ashley came to Service my…

Richard and Ashley came to Service my Machine.
I’m very impressed with both their professionalism and the Care and attention to detail.
Richard was very patient explaining everything to me extremely pleased thank you

October 7, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Annette, we really appreciate you taking the time to write this review. We are absolutely delighted to hear about your experience with Richard and Ashley, and we are incredibly proud to have them both on the team. Your comments are always valuable to us, and here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, was informed of all work and nothing was done without consent.

October 1, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Megan, we really appreciate you taking the time to write this review. Your comments will be passed to the team. Here's to working together again in the future!
Best wishes from Lynton.

Rated 5 out of 5 stars

Richard, the best Lynton engineer

Richard came today to deliver and install my new ReMove hand piece for my Dynamix and I was amazed how patiently he explained everything to me. He checked everything thoroughly and took time to explain to me what it was done.
He was very polite, friendly and very understanding indeed when I needed to take some photos or record videos. It meant a lot to me.
At the end he reassured me that if I have ANY questions, I can text him.
Very pleased
Thank you

September 20, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Nadejda, we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to show our unrivalled support to you and your comments will be passed to Richard and the whole team. Here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Richard came to reinstall my Lumina…

Richard came to reinstall my Lumina machine and he was absolutely brilliant!
He explained everything throughly to me that I needed to know, including ways to help look after my machine more (no one else has done this), and this type of customer service goes a long way.
Richard was polite, friendly and made me feel completely at ease. His knowledge is unquestionable and is the best of the best.
Thank you Richard again for all of your help and support - you are fab!

September 10, 2024
Unprompted review
Lynton logo

Reply from Lynton

Thank you so much for your lovely words Melissa, we really appreciate you taking the time to write this review. We are absolutely delighted to hear about your experience with Richard, and we are very proud to have him on the team. Your comments will be passed to Richard and the whole team and here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Absolute Perfect In Every Way!

Had my practical training today with Eliz. Absolutely perfect in every way. Covered all of my treatments and answered all of my questions. I’m feeling so happy, excited and confident to proceed with my clinic.

I cannot recommend Lynton Lasers and their staff enough. Nothing is too much trouble, they’re absolutely amazing.

Thank you so much, Samantha.

August 30, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Samantha, we really appreciate you taking the time to write this review. We are absolutely delighted that Eliz has been able to show our unrivalled support to you and your comments will be passed to the team. I am sure that Eliz and the clinical team will be happy to continue supporting you with your questions. Here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Richard (engineer) has been very…

Richard (engineer) has been very helpful in getting our device up and running again. He was on time and even finished early so we could carry on with clients sooner. Really appreciate such a great service. Thank you

August 29, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely feedback Chelsea, we really appreciate you taking the time to write this. We are absolutely delighted that we have been able to show our unrivalled support to you and your comments will be passed to Richard and the whole team. We're very proud to have Richard on board. Here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

I’ve had my Excelight training today…

I’ve had my Excelight training today with Becky. She is very friendly, well put together, very professional but personable at the same time. She is patient and she found ways to teach that suited me the most. The training content was very thorough, every little detail was covered. Cannot fault anything, such a fabulous day!

August 19, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Hollie, we really appreciate you taking time out of your day to write this kind review. We are absolutely delighted that we have been able to show our unrivalled support to you and we are very proud to have Becky on the team. We will be certain to pass on your comments to both Becky and the whole of the clinical team. We are delighted that you had such a fabulous day and here's to many more years of working together!
Best wishes from all of the Lynton team.

Rated 5 out of 5 stars

professional and informative

Richard always gives a 5* professional service he is extremely pleasant and very informative regarding the equipment.
Thank you as always we can't recommend him enough.

August 19, 2024
Unprompted review
Lynton logo

Reply from Lynton

Thank you so much for your lovely words Jo, we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to show our unrivalled support to you at UCB, we are very proud to have Richard working with us, and will be certain to pass on your comments to Richard and his team. Here's to many more years of working together!
Best wishes from all of the Lynton team.

Rated 5 out of 5 stars

Excellent service from our engineer from Lynton

Richard was fab today when visited us for our appliance servicing. On time, polite, informative couldn’t ask for more 5*service.

August 16, 2024
Unprompted review
Lynton logo

Reply from Lynton

Thank you so much for your lovely words, we really appreciate you taking the time to write this review. We are absolutely delighted that Richard has been able to show our unrivalled support to you, and your comments will be passed over to him. We are extremely proud to have Richard on the team!
Best wishes from Lynton

Rated 5 out of 5 stars

Great service

Great communication & reminders very efficient and helpful very happy

August 14, 2024
Unprompted review
Lynton logo

Reply from Lynton

Thank you so much for your lovely words Christian, we really appreciate you taking the time to write this review.
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Delivery of our Excelight System.

Richard (Service Engineer) visited our clinic today to install our Excelight Laser System. 



The day before Richard kindly notified us of an approximate time for the visit. Richard arrived promptly and was a pleasure to deal with throughout.



He explained everything he would be doing and was happy to go through everything I needed to know about the day to day use of our Excelight system and answer any questions I had. Richard was professional and knowledgeable throughout.

Thank you again for your professional and excellent service.

August 6, 2024
Unprompted review
Lynton logo

Reply from Lynton

Thank you so much for your lovely words Samantha, we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to show our unrivalled support to you, and we are very proud to have Richard working with us, and will be certain to pass on your comments to Richard and his team. Here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Machine service

Machine booked in for a service, Richard the engineer was really helpful, friendly and informative. Great service.

July 11, 2024
Unprompted review
Lynton logo

Reply from Lynton

Thank you so much Sara, we really appreciate you taking the time to write this review. We are absolutely delighted that we have Richard on the team to show our unrivalled support to you and your comments will be passed to Richard and his team. Here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Annual Service (Richard)

Richard (service engineer) visited the clinic to carry out our annual service.

The evening before we were kindly notified of an approximate time for the visit. Richard arrived promptly and was a pleasure to deal with throughout.

He explained everything he would be doing and was happy to answer any questions I had. Very professional and knowledgeable.

Thank you again for your excellent service.

July 10, 2024
Unprompted review
Lynton logo

Reply from Lynton

Thank you so much for your lovely words, Hannah, we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to show our unrivalled support to you, and we are very proud to have Richard on the team. Here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Best Laser/IPL provider

I brought my first Lynton Laser back in 2010. I have never looked back. I went to the Professional Beauty Exhibition where I met Maria Martin.
Maria Martin has been my constant contact who came down to my salon and introduced me to my new machine and all it could do.
Maria has been a continuous help throughout my partnership with Lynton and we often still chat after all these years for advice and a catch up! Its nice to know that I am part of an organisation that offers continual support, help and advice.

The clinical team at Lynton are always on hand to help if there is and queries regarding client concerns and their support and knowledge is second to none. I wouldn't trust anyone else.
I opted for a service maintenance package and this was seriously the best decision i made. Making sure my equipment is tip top at all times.
I specialise in hair removal with electrolysis and my Lynton was a welcome addition to my business. Enabling me to treat large areas of hair removal and with incredible results.
I have many clients who have had laser/IPL with other devices/Machines and nothing compares to the results on My Lynton. I wouldn't be without it. It has helped my business grow from strength to strength and is still going strong.
With my machine I am also able to treat skin correction treatments that have moved my facials to another level allowing me to achieve amazing results in Acne, Thread veins and pigmentation. This is now the main part of my business and I am to happy that I took that step 14 years ago! I wouldn't be without it.

July 9, 2024
Unprompted review
Lynton logo

Reply from Lynton

Thank you so much for your lovely words, Nicola, we really appreciate you taking the time to write this . We are absolutely delighted to have Maria on our team, and here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Fabulous from start to growing together …

I have recently taken on the new Dynamix machine and the service and professionalism from Lynton lasers from delivery scheduling, having to move the delivery date due to tradesmen, core of knowledge training, in person training with Becky Clayton and Eloise Baskerville with the fabulous launch and business support. I couldn’t recommend more and am so looking forward to continuing the work with them growing together.

June 19, 2024
Unprompted review
Lynton logo

Reply from Lynton

Thank you so much for your lovely words, we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to show our unrivalled support to you and your comments will be passed to Eloise, Becky, and the team. Here's to many years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Richard the engineer who serviced my…

Richard the engineer who serviced my machine was very good, he text me the day before to let me know the time he would be with me, he arrived on time and was very professional, I would highly recommend and as always Lynton are a great company with excellent machines that work.

June 11, 2024
Unprompted review
Lynton logo

Reply from Lynton

Thank you so much for your lovely words Laura, we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to evidence the professionalism of our engineering team to you, and your comments will be passed to Richard and the whole team. Here's to many more years of working together!
Best wishes from The Lynton Team

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