Lynton Reviews 

154
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and trainers for their expertise, helpfulness, and supportive approach during training, which builds confidence. Many people also highlight the exceptional customer service, noting the team's professionalism and responsiveness. Reviewers appreciate the quality and performance of the machines, finding them effective, easy to use, and contributing to excellent clinical results and business growth. However, some customers noted significant product reliability issues, experiencing machine breakdowns and malfunctions shortly after purchase. A few others also felt after-sales support was poor, citing unfulfilled promises, slow responses, and a lack of resolution for equipment problems, causing business disruption.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, professionalism, and... See more

User experience

Users describe positive interactions with user experience, highlighting the expertise and support received... See more

Service

People report ambiguous experiences with service, with some customers highly impressed by the knowledge,... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with their... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Suki our clinical trainer was fantastic. So helpful and put us all at ease with her expertise and knowledge. Suki is also ready and willing to help and has provided me with so much support and informa... See more

Company replied

Rated 5 out of 5 stars

I have purchased the lynton dynamix machine nearly 18 months ago and it’s been the best choice I’ve ever made! Absolutely over the moon with my laser machine, the results I get are life changing for m... See more

Company replied

Rated 5 out of 5 stars

From my in Clinic practical training, to day to day enquiries, Emma has been brilliant. Whenever I have a question I message Emma and she always responds with expert advice I know I can trust... See more

Company replied

Rated 5 out of 5 stars

I am giving a 5star experience for training with Emma Yarwood and for her continues support. She is very helpful, knowledgeable and is always happy to help.

Company replied


Company details

  1. Medical Equipment Manufacturer

Written by the company

Award-Winning Energy-Based Technology. Trusted Globally. For more than 30 years, clinics, healthcare providers and conservation specialists have trusted Lynton for world-class aesthetic, surgical and conservation technology, backed by award-winning training and support. Born in the Physics Department at The University of Manchester, our technologies are designed to define, renew, revive and sculpt. Whether in clinic, in theatre or even preserving historic artefacts, Lynton delivers results you'll love, created by scientists you trust. Our reputation is built on a foundation of scientific research and innovation. Since our beginnings in 1994, our close connection with The University of Manchester has shaped the quality, integrity and reliability of every technology we develop. Today, that heritage has helped establish Lynton as the UK's leading manufacturer and supplier of aesthetic technology, and we are proud to be a preferred supplier on the NHS Supply Chain. Our scientific roots and results-driven technologies have earned industry recognition, NHS supplier status and multiple awards for British engineering, clinical excellence and customer support. But our commitment extends far beyond installation. Customers gain access to a dedicated support network, including a comprehensive customer portal packed with clinical guidance, marketing resources and ready-to-use social content to help maximise the success of their investment. Training is at the heart of what we do. As the only aesthetic technology supplier to deliver training co-designed with The University of Manchester, we provide education that combines academic rigour with real-world clinical expertise. Our clinical training team brings together extensive industry experience, advanced qualifications, published research, lecturing backgrounds and countless hours of hands-on practice, giving you the confidence to deliver treatments safely and effectively. At Lynton, everything we do is powered by passionate people. We're committed to making your journey with us feel straightforward, intuitive and fully supported from day one. From start-up clinics taking their first steps to established practices looking to grow, we've helped hundreds of businesses succeed and we're excited to support many more in the years ahead.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

154 reviews

5-star
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4.5

All reviews

(154)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Annual Service (Richard)

Richard (service engineer) visited the clinic to carry out our annual service.

The evening before we were kindly notified of an approximate time for the visit. Richard arrived promptly and was a pleasure to deal with throughout.

He explained everything he would be doing and was happy to answer any questions I had. Very professional and knowledgeable.

Thank you again for your excellent service.

July 10, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words, Hannah, we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to show our unrivalled support to you, and we are very proud to have Richard on the team. Here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Best Laser/IPL provider

I brought my first Lynton Laser back in 2010. I have never looked back. I went to the Professional Beauty Exhibition where I met Maria Martin.
Maria Martin has been my constant contact who came down to my salon and introduced me to my new machine and all it could do.
Maria has been a continuous help throughout my partnership with Lynton and we often still chat after all these years for advice and a catch up! Its nice to know that I am part of an organisation that offers continual support, help and advice.

The clinical team at Lynton are always on hand to help if there is and queries regarding client concerns and their support and knowledge is second to none. I wouldn't trust anyone else.
I opted for a service maintenance package and this was seriously the best decision i made. Making sure my equipment is tip top at all times.
I specialise in hair removal with electrolysis and my Lynton was a welcome addition to my business. Enabling me to treat large areas of hair removal and with incredible results.
I have many clients who have had laser/IPL with other devices/Machines and nothing compares to the results on My Lynton. I wouldn't be without it. It has helped my business grow from strength to strength and is still going strong.
With my machine I am also able to treat skin correction treatments that have moved my facials to another level allowing me to achieve amazing results in Acne, Thread veins and pigmentation. This is now the main part of my business and I am to happy that I took that step 14 years ago! I wouldn't be without it.

July 9, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words, Nicola, we really appreciate you taking the time to write this . We are absolutely delighted to have Maria on our team, and here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Fabulous from start to growing together …

I have recently taken on the new Dynamix machine and the service and professionalism from Lynton lasers from delivery scheduling, having to move the delivery date due to tradesmen, core of knowledge training, in person training with Becky Clayton and Eloise Baskerville with the fabulous launch and business support. I couldn’t recommend more and am so looking forward to continuing the work with them growing together.

June 19, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words, we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to show our unrivalled support to you and your comments will be passed to Eloise, Becky, and the team. Here's to many years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Richard the engineer who serviced my…

Richard the engineer who serviced my machine was very good, he text me the day before to let me know the time he would be with me, he arrived on time and was very professional, I would highly recommend and as always Lynton are a great company with excellent machines that work.

June 11, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Laura, we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to evidence the professionalism of our engineering team to you, and your comments will be passed to Richard and the whole team. Here's to many more years of working together!
Best wishes from The Lynton Team

Rated 5 out of 5 stars

Wonderful company and machines

We have had lots of training and contact with the team at Lynton, especially Sarah and Jess.

Everyone is kind, professional and super helpful plus their machines are wonderful!
HighIy recommend.

January 2, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Lauren, we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to show our unrivalled support to you and your comments will be passed to Sarah, Jess and the whole team. Here's to many years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

I can’t recommend Lynton enough

I can’t recommend Lynton enough! Everything from the machines to the business support is second to none. I’ve built my entire business with Lynton systems. Starting out renting a room in a salon with the Excelight to now having a clinic with 4 treatments rooms and also taking on the Motus AY. Most importantly, the results are incredible and I’m so pleased I chose Lynton as my supplier. Lynton have also created a real sense of community and there is always someone to help or chat to if you need to. Thank you for everything!

April 30, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your wonderful feedback Abbie, we really appreciate you taking the time to write this review. We are absolutely delighted that you are enjoying being part of the team, and we would like to thank you for your ongoing business, we love watching you grow!. Your comments will be passed to the whole team and here's to many more years of working together!
Best wishes from All The Lynton Team.

Rated 5 out of 5 stars

Lynton recap training with Emma

It was lovely to see Emma, a trainer from the Lynton Academy coming out to see my clinic and giving me more guidance and tips along the way. She has extensive knowledge and explains everything in a warm and friendly manner. I would love if she could be here everyday rather than being a 'one man band' but she assured me that Lynton are always there to help and give advice if I needed further guidance. Thank you for yesterday Emma- I now have much more confidence in my own ability to deliver the best possible care and result to all my clients x

April 23, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely feedback Lois, we really appreciate you taking the time to write this for us. We are absolutely delighted that Emma has been able to show our unrivalled support to you, and your comments will be passed to Emma and the team. We are so proud to have such talented clinical trainers that are able to share their knowledge with you, and here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Laser training with Emma

We recently invested into the Motus AY Laser from Lynton.
Coming from a small island at the north of Scotland we were absolutely delighted that Lynton could not only send an engineer to set up the Laser and make sure everything was working correctly but a trainer also.
Emma arrived mid Snow storm! We all felt very at ease with her. She is naturally a very warm and friendly character and had no issues going over everything with us until we all understood. She has also been great to reach out to when we do have any questions regarding the equipment or training. I would highly recommend Lynton Lasers Ltd.

January 17, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Caitlin, we really appreciate you taking the time to write this excellent feedback. We are absolutely delighted that Emma has been able to evidence Lynton's unrivalled support to you, and your comments will certainly be passed to both Emma and the whole clinical team. Here's to many years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Lynton Lumina Training with Emma

Emma's training on our new Lynton Lumina Laser machine was exceptional. Her extensive knowledge, clear explanations, and patience ensured we all understood the machine's operation. Her approachable demeanor made the training enjoyable and engaging. Emma is an outstanding trainer and I highly recommend her for comprehensive, accessible training. Her dedication and passion made our learning experience truly rewarding. Thanks, Emma!

November 28, 2023
Unprompted review
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Reply from Lynton

Thank you so much Katie, we really appreciate you taking the time to write this lovely review. We are absolutely delighted that we have been able to evidence our unrivalled support to you and your comments will be passed to Emma. Here's to many years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Lynton training with Emma

Had the lovely Emma over the last 2weeks doing our IPL and Focus Dual training in clinic, she is such a lovely person, made me feel at ease when using the machines, explained everything thoroughly to us and I know if I need anything she will be there to help
Thankyou Emma, really enjoyed having u as our trainer and helping us
Katy x

April 16, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Katy, we really appreciate you taking the time to give us such incredible feedback. We are absolutely delighted that we have been able to evidence our unrivalled support to you and your comments will be passed to Emma and the team. Here's to years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

I’ve recently purchased evolve laser…

I’ve recently purchased evolve laser machine and I’ve had a great experience from the whole team inc Sarah and Becky who came out to train me she was ☺️

April 8, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely feedback, we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to evidence our unrivalled support to you and your comments will be passed to Sarah, Becky and the team. Here's to many years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Highly recommend Lynton

I purchased a Lynton IPL machine in February after a client speaking very highly of Lynton and recommended I gave them a call. The lovely Eloise showed me the machine and knew I wanted it asap!! Very smooth transaction with Eloise who kept in contact with me through the whole process.
Lynton trainer Emma came to my salon to give me all the training on the machine. Emma made sure I was fully prepped beforehand which made the training day go so smoothly. She was so knowledgeable and very thorough making me feel at ease and a lot more confident. Emma has kept in contact checking on my every need.
Highly recommended Lynton to everyone who wants the full support from the machine to performing treatments.

February 26, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Kate, we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to evidence our unrivalled support to you, beginning at your first step. Your comments will certainly be passed to Eloise, Emma, and the whole team. Welcome to the Lynton team, and here's to many years of working together!
Best wishes from all at Lynton.

Rated 5 out of 5 stars

I recently brought a Lynton IPL system…

I recently brought a Lynton IPL system and I am so pleased I did. So much support and help from the very start. This is my first IPL and I love the results it gives with hair removal and skin rejuvenation. As part of my purchase I also did the level 4 qualification, the Lynton ladies made me feel so at ease and relaxed during the course and assessment, allowing me to ask lots of questions. Their vast knowledge is amazing and I feel very lucky to have such support, thank you x

March 28, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Rachel, we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to evidence our unrivalled support to you and your comments will be passed to the team. Here's to many years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

After looking at loads of different…

After looking at loads of different options and machines and then finally coming to Lynton
I couldn’t have wished for a more supportive company!
Lauren has been amazing and I’m so thankful for her and the girls at the Lynton academy & not to forget my excelight machine!

I’m so glad I found Lynton and I’m so excited for the years ahead!

November 23, 2023
Unprompted review
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Reply from Lynton

Thank you so much for your kind words Jodie, we really appreciate you taking the time to write this review and appreciate your feedback. We are absolutely delighted that we have been able to evidence our unrivalled support and training to you, and your comments will be passed to Lauren and the team at the Lynton Academy. Here's to many years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Emma and Sarah are second to non!

I have really enjoyed the entire process with Lynton, from before purchase speaking with Sarah Law and the amazing training online but more so the training in person with Emma! She is so knowledgable and an absolute pleasure to work with. Her training was fantastic and her after care of checking in afterwards has been great. We look forward to training in the future and hope this will be with Emma again! Sarah has also been amazing at keeping in contact and supporting us since the purchase. We love lynton and the road show today was just fantastic! Once again thanks Emma and Sarah for being so fantastic throughout !

March 26, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Katie, we really appreciate you taking the time to write this review and it was lovely to see you at the road show! We are absolutely delighted that we have been able to evidence our unrivalled support and training to you, and your comments will be passed to Sarah, Emma, and the team. Here's to many years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Exceptional support and service

Exceptional support and service. Quality machines that shout “ RESULTS “

March 26, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Wioleta. We are absolutely delighted that we have been able to evidence our unrivalled support to you and your comments will be passed to the team. Here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Lynton are the best back up anybody could wish for.

At the start of my journey, I was really anxious about picking the wrong equipment to start my business with.
I made an enquiry through Lynton’s website and Lauren contacted me straight away. I was blown away by her knowledge and she was able to qualify exactly the right equipment for my business and guide me through the finance application process.
In the build up to delivery, I found everybody that I spoke to at Lynton to be highly professional, friendly and supportive. The whole process from start to finish was seamless and I’m certain that I would have been feeling a lot more stressed and overwhelmed in the run up to opening had I not chosen Lynton to supply my device. Lauren is always so helpful and responsive and I can feel that she really wants my business to be successful.
Having the clinical team at Lynton and Jess (my practical trainer) backs me up and gives me such confidence and security that I cannot imagine being without Lynton in the future.

March 25, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Teri-Lee, we really appreciate you taking the time to write this wonderful review. We are absolutely delighted that we have been able to evidence our unrivalled support to you and your comments will be passed to Lauren, Jess and the whole team. Here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 5 out of 5 stars

Amazing experience with Lynton Team…

Amazing experience with Lynton Team when purchasing my laser machine. Eloise from the sales team was an oracle before my purchase making sure I was getting the right machine for my needs and ensuring I understood all its USP’s to get my business up and running best it could! She stays in regular contact to see if I need anything from her or answer any questions I might have, the installation team were also brilliant and engineers answered all my questions on delivery day. Suki from the training team has delivered two training sessions now and both have been excellent, making sure all questions are answered and taking her time explaining everything and allowing you to redo anything you need to - 5 Star service for sure!!

March 25, 2024
Unprompted review
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Reply from Lynton

Thank you so much for your lovely words Lucy, we really appreciate you taking the time to write this review and for being part of Team Lynton! We are absolutely delighted that we have been able to evidence our unrivalled support and expertise to you, and your comments will be passed to Eloise, Suki, and the whole team. Here's to many more years of working together!
Best wishes from The Lynton Team.

Rated 4 out of 5 stars

Thank you

****edit***

On 21/3/ 2024, I left a negative, 1 star review due to the problems I encountered with a purchase of the 3juve machine. Since then, Lynton has gone beyond my expectations to help resolve the situation and although I have not been pressured into doing this, I only felt it was right to amend my negative review. I just wanted to thank Kim and Jamie for their help and support in getting to the bottom of this and putting in place a solid contingency plan should I experience any additional problem with the 3juve. I feel so very at ease and relaxed now.

I would give them 5 stars if it wasn't for the initial issues I experienced

March 21, 2024
Unprompted review
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Reply from Lynton

Hi Mariam,
Thank you so much for your valuable feedback and for adjusting your rating, your time and effort in leaving us this review means a lot to us. We're thrilled to have been able to enhance your Lynton experience and sincerely hope to continue working with you for many more years to come.
Warm regards,
The Lynton Team

Rated 5 out of 5 stars

I’ve recently purchased a Lynton laser…

I’ve recently purchased a Lynton laser so arranged my training with them.
Online training with Jess was great, followed up by in clinic training with Becky.
Becky was an absolute pleasure and very helpful. I’m confident in using my new machine but also know I can get in touch with Lynton @any issues.
Would definitely recommend Lynton!

March 20, 2024
Unprompted review
Lynton logo

Reply from Lynton

Thank you so much for your lovely words , we really appreciate you taking the time to write this review. We are absolutely delighted that we have been able to evidence our unrivalled support to you and your comments will be passed to Jess, Becky, and the whole team. Here's to many more years of working together!
Best wishes from The Lynton Team.

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